pauldurack's profile

2 Messages

 • 

82 Points

Sat, Jul 20, 2019 6:14 AM

Photoshop CC 2019 (Win 20.0.5): Error message 'Could not complete your request because of a program error'

I have hit a problem that I can reproduce every single time I try. It's associated with the Vuescan plugin for photoshop. The steps to reproduce are:

1. Start photoshop (version 20.0.5, but this has been an ongoing issue with earlier versions)
2. Call vuescan (9.6.45) using the File | Import | Vuescan dialogue
3. Wait for vuescan to appear
4. Close vuescan (using File | Quit, or the top right corner X)
5. Try to close photoshop
6. Error dialogue "Could not complete your request because of a program error" continues to occur, blocking photoshop from quitting
7. Open task manager
8. End task photoshop (as it wont close any other way)

The version of windows is Windows 10 (1903, 18362.239)

Responses

2 Messages

 • 

82 Points

2 y ago

I just took a look at PSErrorLog.txt (~AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings\) and this is what I see:

2019:02:27 22:40:09 : e:\ps\ps20\win64_release\20190130.r.57\photoshop\main\photoshop\sources\uimagedocument.cpp : 3693 : REQUIRE failed
...
2019:05:31 14:27:48 : e:\ps\ps20\win64_release\20190227.r.76\photoshop\main\photoshop\sources\uimagedocument.cpp : 3693 : REQUIRE failed
...
2019:07:19 12:25:40 : e:\ps\ps20\win64_release\20190605.r.83\photoshop\main\photoshop\sources\uimagedocument.cpp : 3693 : REQUIRE failed

I wonder if someone knows the resolution for me?