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6 Messages

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144 Points

Fri, Nov 16, 2018 5:50 PM

Photoshop CC 2019 not responding

I upgraded PS CC 2019 to version 20.0.0.  This is on a Windows 10 PC.  I edit a photo, and I leave my PC long enough for it to enter Sleep Mode.  When I return and "wake up" my PC, PS CC will not open.  The Win 10 Task Manager shows that PS CC is "Not Responding", and I have to kill the PS CC task in Task Manager.  I reopen PS CC, open the photo from the last automatic backup, and the backup is unusable; my changes are gone.


The only work-around that I have found is to turn off Sleep Mode.  This problem was not fixed in PS CC 2019 20.0.1.

Responses

2 Messages

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60 Points

2 years ago

I'm experiencing the same problem.

1 Message

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102 Points

2 years ago

Here's a temp fix. Close both programs and OPEN PHOTOSHOP FIRST then Lightroom. It's a pain in the butt but until they fix it, it works

6 Messages

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144 Points

Excellent!  Works for me also.  This was the work-around for another bug introduced in update 20.0.1.  If you used "Edit In" in LR to go to PS CC 2019, the photo was non-editable.  If you opened PS CC 2019 first, the photo was editable.

2 Messages

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60 Points

2 years ago

I noticed an update to 20.0.1 yesterday.  Maybe they fixed this.  I cannot make the problem happen after applying the update.