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Adobe Photoshop Family

2 Messages

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80 Points

Fri, Nov 9, 2018 3:24 AM

Photoshop CC 2019: I have problems with the refresh rate

A short time ago photoshop was updated on my computer - to the 2019. I have had problems working with the program ever since. The main issue is the refresh rate -

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Adobe Administrator

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15K Messages

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286.9K Points

2 years ago

Can you be more specific? what isn't refreshing for you? Please install the CC 20.0.1 update that was released today and see if that fixes your issue.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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80 Points

2 years ago

Thanks for your reply Jeffrey -  I've been away so haven't been able to  reply until now. The problem occurred whenever I performed some task -  for instance colour filtering -  any change I made wouldn't happen until I clicked on another layer.  In fact any task took a while to refresh to the new state.   It was like the old days of computer freezing.  I suspected that it may have been the graphics card not handling  this latest version of photoshop. 
I have just collected my pc from its annual service  the   graphics card has now been updated.     I've still to test  photoshop 2019, but am confident that the problem may have been solved.    I will get back to you either way.