quackyboy's profile

3 Messages

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890 Points

Wed, Oct 17, 2018 1:34 PM

Photoshop CC 2019: I have no text cursor/highlight, no bounding boxes, or selection edges working on CMYK documents

I just updated photoshop to 2019 20.0 and now the text tool is misbehaving. I see no cursor and I can't select tpe. There is just nothing. I obviously disabled the stupid lorum ipsum nonsense, so when I click with the text tool, there is absolutely no indicatation that anything is happening. My coworker has the same problem and reset his preferences which fixed nothing.
Running Sierra 10.12.6

Responses

Official Solution

Adobe Administrator

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15.9K Messages

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295.3K Points

1 y ago

This issue should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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80 Points

Still having same problem. Using High Sierra and V20.0.07. I need to get some work done.......PLEASE HELP!

1 Message

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64 Points

So I updated to the very latest version and now as well as the stupid opsum rubbish I have no text cursor and cannot do SIMPLE text layers. Funnily enough the impossible task in PS took me 10 seconds in Procreate. Go Figure where my subscription plan is headed. What is the point of paying for a 'professionals' tool if it can't even do the basics?

Adobe Administrator

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3.5K Messages

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53K Points

Hi Colin,

By chance do you have any of the following fonts on your machine: Cottonwood Semi Bold, Courier Condensed Bold, or Umbra Thin?

Thanks,

David

1 Message

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60 Points

Colin, you can turn off the placeholder text in Preferences. Go Preferences>Type>Fill new type layers with placeholder text, and uncheck the box.

10 Messages

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174 Points

I have this issue with type fill unchecked (22.0.0 release Mac mini 2018 OS 10.14.6)

2 Messages

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70 Points

Having the same issue on Photoshop 2021. I am on Windows 10 Pro. It was fine until the update. 

2 Messages

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74 Points

I have the same problem since the last update (PS v22), even with RGB files. The solution given by Glenn Davy isn't effective (sorry for my english).
Help !

2 Messages

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74 Points

I found a solution on another forum. Don't know if it's the best way, but it works. Go to Preferences / Performances / Advanced and set the Drawing Mode to Basic then restart Photoshop.
My drawing Mode was already in Basic mode so I Choose the second one (called "Normal" in french) and it works.

Adobe Administrator

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752 Messages

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16.6K Points

Your English is perfect, Prisca! Thanks for sharing your solution here!


Hannah

5 Messages

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102 Points

As of the moment I have text control again. I deselected "Use Graphics Processor" in Preferences/Performance.

Adobe Administrator

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752 Messages

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16.6K Points

Sorry you're having trouble George. Would you please go to Photoshop > Help > System Info and then copy and paste the contents of that window into a text file and email it to me at nicollet@adobe.com? It's apparently related to GPU but it would be good for us to know which GPUs.

Thank you!
Hannah

2 Messages

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70 Points

Many thanks George. I just did the same and then closed and re-opened Photoshop and I also have cursor and highlighting back now.



Hannah
I'll email my system info over to you. I'm using version 22.2.0.0

Cheers :)

2 Messages

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70 Points

Hi George! Thanks for the tip. It seems to be working. The graphics output itself looks a bit off - more noise. I wonder if I could be missing something.

Hannah,

I will send you over my system details too.

Adobe Administrator

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752 Messages

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16.6K Points

Awesome — thanks much Chris! Appreciate you taking the initiative!

Cordially,
Hannah

1 Message

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64 Points

@PriscaB  thanks much! I had the same problem since the last update (PS v22), I followed your suggestion and now it's working!

1 Message

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60 Points

@JeffreyTranberry I’m having the above issue, can you help

1 Message

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62 Points

I am also having this issue. I've tried the following fix ideas that I've found online but no luck-

  • Restarted photoshop, opened a new file then opened the file I need to work on- doesn't work.
  • Turned off the graphics processor option, restarted photoshop, turned it back on- doesn't work.
  • Set the use legacy new doc interface, restarted photoshop, opened file- doesn't work.

Switching to RGB works but I need to work in CMYK. 

I just updated photoshop four days ago. I have windows 10 pro. I'd appreciate any help!!

4 Messages

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136 Points

3 y ago

I have the same problem!

1 Message

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60 Points

I had a problem with the free transfom and switched back to CC 2018.

1 Message

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60 Points

Why does it seem like the more versions of Photoshop Adobe creates, the shittier they work?

1 Message

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80 Points

If you're working with a CMYK archive and have the driver of Wacom installed, try opening a new RGB file and it works again.

Adobe Administrator

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15.9K Messages

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295.3K Points

Install the latest version from Adobe.com. I corrects this issue.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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112 Points

Converting the image to RGB from CYMK did the trick for me

Adobe Administrator

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15.9K Messages

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295.3K Points

What version of Photoshop are you using? This issue is fixed in current versions.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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72 Points

I just updated to 2021 and I have this problem too! First time...

I switched between CMYK to RGB and worked, but I need to work in CMYK...

Any solution?

1 Message

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60 Points

converting to RGB does the job but now what?? We can't work on CMYK images with text?? WTH?? 

(edited)

1 Message

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60 Points

Just updated to 2021. Same problem for me. No curser, highlighted text, or text bounding boxes in CMYK mode. Control+H doesn't work either. 

2 Messages

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70 Points

I'm having the same issue. No Text cursor or selection is showing in CMYK.

3 Messages

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890 Points

3 y ago

Also... If I drag a text box, it shows no bounding box, no edges, no transform boxes, just nothing.

2 Messages

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70 Points

try Control + H

3 Messages

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890 Points

3 y ago

Reset preferences, restarted computer.  Open my file, no change.

I read through this thread and they found a work-around. The text tool doesn't work until I open a NEW document.  Then it works normally in all my other files, and continues to work until I shut the computer down.  Upon reboot, it doesn't work anymore... until I open a NEW document.



4 Messages

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136 Points

Thank you sooooooo much, it was driving me crazy, I deleted all my preferences, eventually reinstalled and nothing! I'll have to do that until they fix it then!

2 Messages

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72 Points

Oh, this looks like a temporary solution, It worked. Thanks!

4 Messages

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198 Points

3 y ago

Quick fix that worked for me.... but it's a workaround until we hear from Adobe... go to Preferences>Performance and turn off "Use Graphics Processor"

3 Messages

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88 Points

Sorry if this is a dumb question. This seems to have controlled the issue, but what effect will it have on my overall work. I guess what I'm asking is what does the control do that I am turning off?
 

Champion

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627 Messages

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14.7K Points

Disables some other options that rely on 3D. Can't remember off-hand, but it was extremely annoying when my gfx card updated and wouldn't work in PS for a while.

4 Messages

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198 Points

I have definitely slowed my workflow.  I am working with some larger files though - can definitely see the difference in rendering time.

1 Message

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84 Points

Thank you for the temporary workaround Mac!  Definitely helped me out!:) 

3 Messages

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84 Points

Thank for the tip ("Preferences>Performance and turn off "Use Graphics Processor" "). It worked! But you have to turn it off, exit Photoshop, and then open it again. What a relief!

2 Messages

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72 Points

I tried leaving the Graphics Processor checked but clicked on the advanced tab and turned the graphics processor to "Normal" mode. It fixed the problem with text highlighting and bounding boxes showing up in CMYK mode. Hopefully that will help in still having a Graphics Processor.

1 Message

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84 Points

Yes!! This finally worked.  It was driving me crazy!

Champion

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627 Messages

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14.7K Points

3 y ago

If you have the same issue, hit the "Me too" button at the top so the thread gets more weight in the bug queue!

4 Messages

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198 Points

Done.  Thanks!

1 Message

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62 Points

3 y ago

Same exact problem as described above very frustrating. 

1 Message

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60 Points

3 y ago

Same exact problem.

Adobe Administrator

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752 Messages

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16.6K Points

3 y ago

Hi Everyone,

Would you please tell us what OS you're using? I've filed this with engineering for investigation, but we could use more 

Thank you, 
Hannah

2 Messages

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192 Points

Mac OS X Mojave 10.14 with Adobe Creative Cloud 2019. This upgrade is the PITS. I've spent two entire days trying to get everything working again. Why do they have to "fix" stuff that doesn't need "fixing"?

3 Messages

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84 Points

Mac OS High Sierra; Adobe Creative Cloud 2019.

2 Messages

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74 Points

Mac OS X Mojave 10.14 with Adobe Creative Cloud 2019.

2 Messages

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74 Points

My savior!!! Mac OS X Mojave 10.14 with Adobe Creative Cloud 2019.

8 Messages

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164 Points

Thank you Hannah. This workaround solves text selection as well as control tools and layer selection issues I've been having. The other workaround suggested was to disable GPU acceleration, which also does the trick

185 Messages

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2.9K Points

macOS 10.12.6 (Sierra), Photoshop CC 2019 (20.0.1).

1 Message

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60 Points

macOS Mojave 10.14
Adobe Photoshop CC 2019

2 Messages

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72 Points

MacOS High Siera Photoshop CC 20.0.02 The fix of turning the Graphics Processor to Normal mode in the advanced tab fixed the problem in CMYK

2 Messages

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76 Points

Photoshop 20.0.2  Windows 10.  Turning off GPU sometimes fixes the issue. Document was always RGB, never CYMK.

3 Messages

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86 Points

Mac OS 10.14.3
Photoshop CC 20.0.3

1 Message

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60 Points

High SIerra

1 Message

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62 Points

MacOS Mojave 10.14.3
Photoshop 20.0.3

1 Message

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62 Points

Mojave 10.14.4
An answer on a message board that actually worked!!! Thank you!

1 Message

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62 Points

Mac OS 10.13.6

3 Messages

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82 Points

Sierra 10.12.6
Photoshop CC19 20.0.7

1 Message

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60 Points

21.0.1 20191106.r.47 2019/11/06: 3152b481f18  x64
Catalina 10.15.1 (19B88)

1 Message

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82 Points

3 y ago

Hannah, same issue as above. Using macOS Mojave 10.14. Photoshop CC 2019. Look forward to hearing.

4 Messages

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136 Points

3 y ago

Same here, Mac OS Mojave and Photoshop CC v. 20.0

4 Messages

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198 Points

3 y ago

Issue started with the update to Photoshop CC2019 (Ver. 13) while I was running High Sierra.  I upgraded to Mojave (iOS 104.14) hoping that might fix the issue... no luck.  Still fighting it.

2 Messages

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192 Points

Same here! I don't understand why they have to change EVERYTHING with each upgrade. If it ain't broke, don't "fix" it. It's so frustrating to relearn the application EVERY time Adobe upgrades the apps.

Champion

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627 Messages

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14.7K Points

Single undos and background-only Photoshop wasn't broken. It was very fast and had fewer bugs! I, for one, was happy to relearn Photoshop when they introduced layers, history, non-destructive adjustment layers...

The issue should not be that Adobe is making changes... it should be that those changes need to be actually bug free when they get released.

Adobe Administrator

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752 Messages

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16.6K Points

3 y ago

Hi Everyone,

First a question and then would you please try a workaround and let me know if it addresses the issue for you?

Question: Are you opening a non-RGB document?

If you are, would you please open a new RGB document and then check for your text highlighting/cursor again?

Thank you,
Hannah

4 Messages

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136 Points

Yes I was opening a CMYK psds. Now even with the "Preferences>Performance and turn off "Use Graphics Processor" I don't see highlighted text. Also the option to turn it back on is greyed out?
I can see highlighted text when I open a new RGB document but it's maybe because I can't switch my Graphics Processor back on?

3 Messages

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88 Points

I tried it in RGB and it works fine. However, I cannot work in RGB as color separation is a big deal for our press. I am constantly adjusting files that were built in RGB when we specify CMYK. The life of a graphic designer, right! :) 

Adobe Administrator

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15.9K Messages

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295.3K Points

Hi Beverly, you don't need to work in RGB, you only need to open a single RGB doc and then it will work correctly in your CMYK doc.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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74 Points

I was opening a cmyk document and opening a new RGB document fixed the problem.

1 Message

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80 Points

Why is there no update on this issue? The workaround of turning off the coprocessor and opening a new RGB first DOES NOT WORK. When I try to use the text tool anytime (even in a first created new RGB doc), NOTHING HAPPENS, except I create dozens of text layers. I can draw a box but can't click inside and type. I never get a flashing text cursor. This is a big deal. Why isn't it fixed already? This thread is dead 2 months now.

PS CC 2019 20.0.1
High Sierra 10.13.6

2 Messages

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70 Points

i have the same issue as well, running photoshop with macOS High Sierra. this issue is huge and a time suck. hoping for a fix soon!

3 Messages

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82 Points

Opened an RGB file first, and then the tools worked in CMYK.

1 Message

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82 Points

3 y ago

Same problem on macOS 10.13.6 and PS CC 20.0.0. RGB documents work as they should only happens in CMYK documents.
Edit: I just realised after opening the RGB document and going back to my CMYK document eversthing worked again. I didn't even shut down/restart anything. weird...

Adobe Administrator

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15.9K Messages

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295.3K Points

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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88 Points

It has worked for me as well but over the weekend it reverted. I did it again and it’s fine. Weird

3 Messages

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84 Points

3 y ago

In my case, I could see the text highlight after turning the Graphics Processor off (Mac OS High Sierra) even when editing CMYK files.

36 Messages

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106 Points

Having the same issue with Photoshop 2021.

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