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Adobe Photoshop Family

4 Messages

 • 

100 Points

Thu, Feb 14, 2019 5:32 PM

Solved

Photoshop CC 2019: I am suddenly getting a magenta cast (macOSX 10.13.6)

Using Mac OSX 10.13.6 w/ PS CC 2019 I am suddenly getting a magenta cast to my grayscale images when using profiles in PS. If I use the Epson controls, the shift disappears. Reset all prefs, checked colorspace, etc. Help!

Responses

69 Messages

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1.4K Points

2 years ago

Did the change in printing coincide with an OS upgrade or a new version of Photoshop?
-Tom Attix

4 Messages

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100 Points

2 years ago

Yes.  Same day updated to 20.0.3 build.  Last OS update was probably 30 days prior.

69 Messages

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1.4K Points

2 years ago

Have you tried reinstalling the driver or deleting and creating a new instance of the printer in the OS prefs?

Alternately, have you tried reverting back to 20.0.2?

4 Messages

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100 Points

2 years ago

not even sure HOW to revert back....is there a "how to" article available?  I need to try that.

69 Messages

 • 

1.4K Points

2 years ago

You'll need to delete the current 20.0.3, you can use the Uninstaller in /Applications/Adobe Photoshop CC 2019/Uninstall Adobe Photoshop CC 2019

Then go to the Creative Cloud app and click drop down arrow to the right of the open button:


Select Manage and then Other Versions:

This takes you to the download window:



Select the version you want to install.

4 Messages

 • 

100 Points

2 years ago

Finally just deleted the Epson P800 printer and added it back from scratch.  Color cast gone.  Still using the 20.0.3 build.  Yowzah.......

69 Messages

 • 

1.4K Points

2 years ago

Excellent.

Thanks for reporting the problem and I'm glad we could resolve it.
-Tom