Skip to main content
Adobe Photoshop Family

1 Message

 • 

470 Points

Wed, Oct 17, 2018 7:21 AM

In progress

Photoshop CC 2019: Healing brush & clone stamp tools lagging

I just recently updated to Adobe Photoshop CC 2019, and my healing brush tools and clone stamp tool lags when I use it.  I had no prior issues with CC 2018.  What gives?

Responses

Official Solution

Adobe Administrator

 • 

14.9K Messages

 • 

285.6K Points

2 years ago

Please update to 20.0.2 and let us know if you're still seeing the lag/spinning cursor while/after brushing. This issue should be fixed in 20.0.2. Thanks for reporting this issue!

The issue where there's a lag with Rulers showing is a separate issue that is still being worked on.

Sr. Product Manager, Adobe Digital Imaging

11 Messages

 • 

278 Points

How do we update? I'm on 20.0.1 but it doesn't show any updates as being available.

Adobe Administrator

 • 

14.9K Messages

 • 

285.6K Points

Sr. Product Manager, Adobe Digital Imaging

11 Messages

 • 

278 Points

Thank you, that worked! I was selecting Help>Updates... in Photoshop not realizing that it doesn't automatically sync until you select 'Check for app updates' in the CC app.

36 Messages

 • 

652 Points

Jeffrey, Are you sure this is fixed? Mine is still running painfully slowly with the rulers off. I'm working in 16-bit. As I have mentioned before, these bugs seem to happen on every update and are a huge problem for working pros with deadlines.

11 Messages

 • 

278 Points

I agree. Photoshop seems to be permanently broken now. The fact that these issues have gone on for so long is inexcusable. Even simple issues like the save for web settings not saving each time you close Photoshop. Not fixed. It's been what, 3 months now? And now Photoshop has started randomly crashing in the middle of Select & Mask. Happened 3 times already. So much time lost. 

229 Messages

 • 

6K Points

2 years ago

HI Anthony,

Try go to Preferences > Technology Previews and unchecking "Enable Preserve Details 2.0 Upscale", then quit and restart PS. Does that help with performance?

Thanks,
Adam

1 Message

 • 

140 Points

2 years ago

Same problem here. Clone stamp performance is horrible and it seems that they changed the algorithm behind it. Doesn't work that flawless anymore. :(

@Adam, your solution doesn't work either.

4 Messages

 • 

134 Points

2 years ago

Same problem.  When zoomed in at 100% the lag is really bad.  Smoothing is switched off and tried the suggestion Adam proposed but to no avail.
 

Adobe Administrator

 • 

740 Messages

 • 

16.4K Points

2 years ago

Hi Everyone,

A user on this thread said: "What worked for me is turning off, 'Enable Preserve Details 2.0 Upscale" under the Technology Preview preference.'" Would you please try that and let me know if this works for you?

Thanks,
Hannah

7 Messages

 • 

166 Points

Did not help.

1 Message

 • 

80 Points

Wow i think that actually worked. Thanks Anthony and Hannah

Adobe Administrator

 • 

740 Messages

 • 

16.4K Points

You're welcome :) This issue should have been addressed with 20.0.2 (Photoshop is currently at 20.0.4), so if you're still seeing the lag on current versions of Photoshop we would want to know.

Thanks!
Hannah

Adobe Administrator

 • 

740 Messages

 • 

16.4K Points

Also Mark, in case you didn't see Rossi's post, he said that hiding the ruler also helped with the brush lag, and the ruler issue was not resolved in 20.0.2.

1 Message

 • 

62 Points

Thank you.

4 Messages

 • 

134 Points

2 years ago

It didn't work for me.

8 Messages

 • 

294 Points

2 years ago

PS 2019 – I'm experiencing brush lag, as well. Opened PS 2018 to test and no brush lag.

I tried turning off 'Enable Preserve Details 2.0 Upscale' and restarting without improvement. Things to note:
  • Resolution doesn't matter. Same brush lag with a 500 x 500 px @ 72dpi  and 2,000 x 2,000 px @ 300 dpi files.
  • Mouse and Wacom show same brush stroke delay. It looks like a .5 to 1 second delay
  • Using default PS Brush – Soft Round Opacity Pressure
  • Delay with smoothing On or Off

My workstation's stats:

Mac Pro
6-Core Intel Xeon E5
3.5 GHz
Processors: 1
Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Memory: 32 GB
Graphics Cards: Dual – AMD FirePro D700 6144 MB

8 Messages

 • 

294 Points

2 years ago

I've noticed that lag is on the initial stroke. If you don't pick up your brush, then lag disappears and the brush is very responsive. Unfortunately, I do a lot of brush stroke, sample new color, brush stroke, sample a new color, etc. This means I'm picking up my brush constantly as I blend, which leads to excruciating lag. 

Same using a mouse. Click and drag, the initial stroke is lagging. If I keep the mouse button depressed while I stroke, then it's responsive.

Hope this helps drill down to the problem behind the lag issue.

Adobe Administrator

 • 

740 Messages

 • 

16.4K Points

Hi Rossi,

Thanks for trying that workaround. Would you please go to Help > System Info and then copy and paste the contents of that folder either here in a reply or email them to me? I'll paste my email below.

Thanks,
Hannah

8 Messages

 • 

294 Points

I emailed you my system info just now. For anyone else reading this thread, HIDING RULER eliminated the brush lag on my end. 

1 Message

 • 

62 Points

Worked for me too, Thanks

4 Messages

 • 

102 Points

Worked for me too, Thanks a lot Rossi - Please look into this Adobe!!

1 Message

 • 

64 Points

2 years ago

Hi guys! I can confirm same issue on both of my mac's. Spinning and laggy curser when using the healing brush & clone tool. Happened right after updating to the new version of PS CC 2019. Have been chatting with Adobe support on twitter for two days now and have tried everything (alsmost) :) without any luck. Let me know if I can help supplying any useful information. 

Best,
Søren


2 Messages

 • 

74 Points

2 years ago

Hi! I’m having the same problems on an iMac (Retina 4k, 2017 i5, 16gb, Radeon Pro 555 2gb, OS 10.13.6) Everything worked smooth with cc2018, after the update to cc2019 the healing brush, clone stamp and zooming lags. I’ve tried the ‘enable preserve details’ fix but that does not work. I really hope you can find the solution, editing is very frustrating right now.

I have added a video that shows the lag with just zooming on an image. it takes a few seconds to work, after that it is fine until you switch to another tool, then the lagging returns. Especially with the healing brush it is very difficult to work like this.

2 Messages

 • 

94 Points

2 years ago

I have the same problem on my iMac but it seems that it is isolated to my wacom intuos pro. When I zoom with my mouse the zoom reacts right away but with the wacom I need to keep the pen down for that half second before it starts zooming. I have tried different settings for my pen pressure in wacom settings but that doesn't change anything. Really annoying with this lag...! 
Best
Petri

7 Messages

 • 

164 Points

2 years ago

I have the lag also. AND....the Healing brush seems to do things differently....not as clean as 2018


3 Messages

 • 

102 Points

Same here but on a PC.

2 Messages

 • 

250 Points

2 years ago

Try to hide the ruler. It should help a bit.

2 Messages

 • 

74 Points

A bit? When i hide the ruler there's no lag at all.. perfect! Thanks!

7 Messages

 • 

164 Points

I have to say I find EXACTLY the same thing.....hiding the ruler is solving this problem in a very large way!!! THANKS!!!

1 Message

 • 

62 Points

Thanks, you just saved our workflow! Who would have thought?

13 Messages

 • 

248 Points

It does not solve it completely but it helps a lot... Thank you.

11 Messages

 • 

278 Points

Yeah, strange but true. The lag is terrible but almost goes away completely once the rulers are hidden.

289 Messages

 • 

6.3K Points

2 years ago

Same problem here, spinning progress wheel as I brush, sometimes strokes/drags don't activate. Most noticeable in healing brush, but does the same thing with the move and stamp tool.

289 Messages

 • 

6.3K Points

Both the ruler fix and preserve details fix does not work for me

2 Messages

 • 

152 Points

2 years ago

This reply was created from a merged topic originally titled Update to Mojave brings Spinning Wait Cursor while painting with brush..

1. Update to Mojave
2. Updated Photoshop
3. Started painting with the brush tool on a simple file with layers
4. The cursor icon switches to the Spinning Wait Cursor while painting for about
5 seconds
6. Happens with both my wacom pen and mouse
7. The brush tool is not lagging when this wait cursor appears.It's annoying and I don't recall this happing ever before the OSX update.All drivers and software is up to date.

13 Messages

 • 

248 Points

Exactly the same happend to me. Hidding the ruler helped to me.