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Adobe Photoshop Family

45 Messages


656 Points

Mon, Aug 26, 2019 4:03 AM

Photoshop CC 2019: Freezes after opening file. I had to go back to 2018.

After opening a file, I get the spinning beachball. Force Quit shows PS "not responding." This started today. CC 2018 works fine. I'm on a 2012 Mac Mini with High Sierra and 16gb memory.


Adobe Administrator


3.5K Messages


53K Points

a year ago

Howdy Mike,

Did you recently add a new application or new font?  Does this happen every time you try to launch PS?  With all files?  What OS are you running?  Have you tried trashing your preferences file?