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rich_9rx8fsjajl2qf

35 Messages

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732 Points

Mon, Dec 3, 2018 8:56 PM

Photoshop CC 2019: Disk error opening application

After upgrading to latest CC version I'm unable to open CC. I get a "disk error" message. Ive spent hours on the phone with Adobe tech support with negative results. Ive done everything I can except buy a new computer to remedy the problem. "Sentiment",,"Im feeling"?
What do you think"  :)

Problems

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Updated 

2 years ago

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7

Responses

westsiderailways

14 Messages

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200 Points

2 years ago

can you post the error, someone here might be able to help you.

what type of disk drive do you have.?

are your video drivers upto date.?

have you tried to log out of your adobe account, reboot your computer and then log back in.?

just a couple of question of the top of my head. :-)

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Rosa

531 Messages

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12.2K Points

2 years ago

Did you use Photoshop CC 2018 successfully before the upgrade?

If so, go back to that version. The new version is full of bugs and some people can't use it.

I had to. 

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rich_9rx8fsjajl2qf

35 Messages

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732 Points

Rosa,
I'm using the older version along with LR and Bridge with no problems. Ive given up on anything newer. :)

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2 years ago

joel_weisbrod

205 Messages

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5.1K Points

2 years ago

Where are you located?

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rich_9rx8fsjajl2qf

35 Messages

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732 Points

NY State 

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2 years ago

0

joel_weisbrod

205 Messages

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5.1K Points

I am in NY as well. Rhinebeck, NY - Hudson Valley - Are you anywhere close to me?

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2 years ago

0

rich_9rx8fsjajl2qf

35 Messages

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732 Points

Well well, we are neighbors. I'm in Hyde Park. Moved here a few years back.

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2 years ago

0

rich_9rx8fsjajl2qf

35 Messages

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732 Points

2 years ago

This reply was created from a merged topic originally titled CC 2019 Disk Error.

I upgraded to CC 2019 all was well until I attempted to  install Color EFX Pro 4.0 . Which I know now it doesn't  support. When I attempt to open 2019 I get a "disk error" message or one that says "Preference  file missing or invalid".  CC 2018,Bridge and LR all function fine. I scanned the hard drive,no problems and all else on computer is fine.( Windows 10) Adobe tech support is no help.

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JeffreyTranberry

Adobe Administrator

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14.6K Messages

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283.2K Points

2 years ago

It sounds like things were fine until you installed Color EFX Pro. Have you uninstalled/removed the offending plug-in. If you start Photoshop with the Shift key down and select 'Yes' not load 3rd party plug-ins does it launch correctly?

Sr. Product Manager, Adobe Digital Imaging

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rich_9rx8fsjajl2qf

35 Messages

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732 Points

2 years ago

Nothing loads period.The flash screen appears momentarily than I get 
"could not load Photoshop because of a disk error".
Iv'e spent 4,5 hours on the phone with 3 different Adobe tech reps.
Ive given up.

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JeffreyTranberry

Adobe Administrator

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14.6K Messages

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283.2K Points

It sounds like things were fine until you installed Color EFX Pro. Have you uninstalled/removed the offending plug-in. If you start Photoshop with the Shift key down and select 'Yes' not load 3rd party plug-ins does it launch correctly?

Looking at the case notes, this was not tried - but it doesn't look like you mentioned to support that things were working fine prior to installing Color EFX Pro 4.0.

Sr. Product Manager, Adobe Digital Imaging

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2 years ago

0

rich_9rx8fsjajl2qf

35 Messages

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732 Points

Thanks Jeff,
It was mentioned to Mini, a a senior support spec. We were on the phone for two hours. You name it,we tried it. I did remove all plu-ins,,all LUT,,ALL actions,,,hhmm, what else is there.?

Thanks again.

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2 years ago

0

JeffreyTranberry

Adobe Administrator

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14.6K Messages

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283.2K Points

Crazy. OK. I didn't see that in the case notes. And just to confirm, all was working prior to install of Color EFX Pro? I'll try and connect with Mini to come up with some more things to try.

Sr. Product Manager, Adobe Digital Imaging

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2 years ago

todd_shaner_6660895

Champion

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2.1K Messages

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36.3K Points

At the risk of asking the obvious did you try resetting the PS CC 2019 preferences file?

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop CC 2019. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

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2 years ago

0

rich_9rx8fsjajl2qf

35 Messages

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732 Points

Todd,,Been there done that,,

thanks,,

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2 years ago

0

rich_9rx8fsjajl2qf

35 Messages

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732 Points

2 years ago

Jeff,Just got off the phone with Mini,,the problem persists.however Mini is wonderful and she generated a crash log.
Thanks for your assistance in this issue. How do I send you a copy of the crash log file?

Richard

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JeffreyTranberry

Adobe Administrator

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14.6K Messages

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283.2K Points

https://helpx.adobe.com/photoshop/kb/... key is to enter your email address so it’s searchable.

Sr. Product Manager, Adobe Digital Imaging

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2 years ago

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