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Adobe Photoshop Family

540 Messages

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12.3K Points

Fri, Oct 19, 2018 9:24 AM

In progress

Photoshop CC 2019: Crashes when using the filter Lighting Effects

I'm just not happy with this version of PS - it's buggy and frustrating. 

  • When using Filter, Render, Lighting Effects PS crashes every single time. 
  • I've also reported on this forum the problems with the Adjustment Layers and using Blend  modes. They are not working as they should. 
  • The Constrain Link doesn't work. It's a bug. . . and yes I know that you don't hold Shift to maintain aspect ratio now but when you un-check the Maintain Aspect Ratio constrain link on the toolbar and then use transform it still maintains aspect ratio. . .  un-checking the link should disable aspect ratio shouldn't it? The shift key + transform disables aspect ratio but doesn't correspond with the constrain link on the tool bar.

https://feedback.photoshop.com/photoshop_family/topics/cc-2019-blend-modes-not-working

https://feedback.photoshop.com/photoshop_family/topics/cc-2019-layer-blend-mode-color-isnt-working-c...

https://feedback.photoshop.com/photoshop_family/topics/free-transform-maintain-aspect-ratio-broken-a...


 Adobe Photoshop Version: 20.0.0 20180920.r.24 2018/09/20: 1193433  x64
Number of Launches: 1225
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.1
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3 MHz
Built-in memory: 32627 MB
Free memory: 19421 MB
Memory available to Photoshop: 29878 MB
Memory used by Photoshop: 65 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Huge
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.


Responses

Official Solution

Adobe Administrator

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15K Messages

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287.5K Points

2 years ago

Engineering is investigating this issue.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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110 Points

It's been 2 months and still same behavior!!!!!!

7 Messages

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142 Points

Same here. I'm using the latest updates to both Mojave and Photoshop, and the problem with Lighting Effects remains.

7 Messages

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142 Points

Today I updated Photoshop from 20.0.1 to 20.0.2. I have not been experiencing crashes, but Render - Lighting Effects still does not work for me. I was able to place a spotlight and commit it to the layer once, but when I tried it again, everything went black, even for all the other lighting types. I tried restarting Photoshop and tried other images with the same results, including applying the effect to a layer converted to a smart object.

I captured screenshots to show what I'm seeing. Is there a protocol to send those to you if they can be helpful? Oddly, when I mouse over to create a screenshot, the image shows through the solid black just a little but returns to 100% black when released. 

Official Solution

Adobe Administrator

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15K Messages

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287.5K Points

2 years ago

Rosa, can you tell me if you're still experiencing crashes using Lighting Effects after updating to 20.0.2?

Sr. Product Manager, Adobe Digital Imaging

540 Messages

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12.3K Points

All is working how it should.

I used the Lighting Effects on both a normal layer and a smart object and no crashing whatsoever after updating to 20.0.2 . I'm quite pleased at how quickly the filter rendered also.

Thanks Jeffrey

I must mention that I tried the Lighting Effects on 50% grey layer as well. 

All exports as should and can re open psd and all Lighting Effects are as normal. I noticed on another forum that there were issues with the Lighting Effects filter when saving.  Hope this helps.
 
I have no problem with the Lighting Effects after the 20.0.2 update.
Windows 10 OS
GeForce GTX 970 Latest version

Adobe Administrator

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15K Messages

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287.5K Points

Thanks for the update.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

It's still crashing for me on Render Lighting...the filter closes, it shows added layers...a few seconds go by, and boom - crash dialog and PS shutdown.

540 Messages

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12.3K Points

2 years ago

Hannah Nicollet  Hi Hannah, sorry for the ping back, but you've been so helpful and understanding in the past with PS new releases and bugs and I guess I'm reaching out hoping that you could pass the above bugs that I'm experiencing with PS cc v20 to the PS Engineers .

I'm grateful I didn't uninstall PS cc v19.1.6 because I was then able to compare behaviours in each app. I'm reading lots of different issues with the newest PS version and I totally understand how busy you must be.

I think from this point on that I'm going to continue using PS cc v19.1.6 until the new PS is updated with fixes - at least I can stop tearing my hair out. haha.

Warm regards
Rosa



 

2 Messages

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100 Points

2 years ago

Hi, if you go to Preferences > Performance, checking Legacy Compositing then restart photoshop maybe that will solve the issue.

540 Messages

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12.3K Points

I've done that Eugenio. . . it's works for the Blend mode issue but not for the crashes in Filter-Render-Lighting Effects.

I've wasted valuable time going from one PS v to another. I'm going to stick with v 19.1.6.

Thanks anyway.

Adobe Administrator

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15K Messages

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287.5K Points

2 years ago

Rosa, did you submit a crash log with your email address? If not, please do. That will help me find it in the system and start tracking it down.

Sr. Product Manager, Adobe Digital Imaging

540 Messages

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12.3K Points

Yes Jeffrey, twice.

Adobe Administrator

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15K Messages

 • 

287.5K Points

Weird. Not coming up for me. How long ago? Wonder if there's some latency. I will keep checking.

Sr. Product Manager, Adobe Digital Imaging

540 Messages

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12.3K Points

It would have been about 5-6 hrs ago now.

2 Messages

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100 Points

Same problem here !!!

1 Message

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100 Points

I have the same annoying problem! It didn't auto-recover either! I've lost hours of work ;'(

1 Message

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100 Points

I have rhe same issue with filter/lighting effects.

2 Messages

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92 Points

For me, the Lighting Effects filter caused a Photoshop crash that not only failed to recover the file but when I went back and reopened it, several layers had disappeared - even though I had saved the file with those layers right before the crash - and the layers that had lighting effects applied were all black. I lost a couple hours of work.

Subsequent tries with Lighting Effects caused strange behaviors, such as layers with the Lighting Effects applied turning black at different zooms. Any attempt to save-as a flattened or exported file resulted in an all-black canvas when opening that file. Sometimes simply moving an image on a layer after applying Lighting caused parts of the image on that layer to turn black.

I worked around the issue by taking a screenshot at the largest zoom that didn't turn black to get a usable image to bring into my InDesign layout. Also, I noticed when applying Lighting Effects, a perspective grid would briefly appear, then a breakdown of the actions would appear in the layers palette until the effect finished.

I am also frustrated by the constrain proportions being reversed. When I don't want to do a constrained scale in the current aspect ratio, I have to hold the shift key to unconstrain the scale. 

13 Messages

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442 Points

Exact same issue here Ruth.
And here I thought it was my GFX card!
As for constrains, this reverse hinders workflow but I guess we have to adapt to it.
They could add a setting in prefs though which would solve the problem quickly.

540 Messages

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12.3K Points

There is a bug with the constrain link on the toolbar which I've submitted as a separate issue. It doesn't work in V20.0 

131 Messages

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3.4K Points

2 years ago

Never uninstall the older Photoshop.

This is one of the bigger updates I've seen in awhile.

540 Messages

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12.3K Points

I never uninstall the older versions Mark. I've learnt my lesson earlier on.

13 Messages

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442 Points

Well I haven't apparently but it's easy to install older versions. For those who don't know and are creative cloud members:

- launch the Creative Cloud app
- click the arrow next to Open, then select Manage and then Other Versions
- install v19.1.6 from that list

846 Messages

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13.2K Points

Yes, but this is NOT THE solution, I need new features brought by the latest version, so Adobe, please, quickly a fix of this version, both on Windows that makes PS look like on macOS who does not know how to complete the dynamic object!

846 Messages

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13.2K Points

2 years ago


I just followed a video about this filter (photoshop CC 2018) + dynamic object. https://youtu.be/8Gfx8JPpJrA 
and if the filter applied on a dynamic object, closes correctly, while in vcc2019, it does not close correctly !!!


If I use this filter in Photoshop CC 2018 (frenf version on macOS 10.14, when I close the filter interface, it automatically creates a 3D layer above the layer of the dynamic object used to launch the filter!


Je viens de suivre une vidéo parlant de ce filtre (photoshop CC 2018) + objet dynamique. https://youtu.be/8Gfx8JPpJrA

Si j'utilise ce filtre dans Photoshop CC 2018 (frenf version sur macOS 10.14 , lorsque je ferme l'interface du filtre, il se crée automatiquement un calque 3D au-dessus du calque de l'objet dynamique ayant servi pour lancer le filtre !


I specify, I reset the pref. from Photoshop

So there must be a problem in Photoshop

There are also sometimes craxh when you want to close the filter by OK ????


Je précise, j'ai réinitialisé les préf. de Photoshop

Il doit donc y avoir un problème sous Photoshop

Il y a aussi parfois des craxh lorsqu'on souhaite fermer le filtre par OK ????



Hi, if you go to Preferences > Performance, checking Legacy Compositing then restart photoshop maybe that will solve the issue.

No it's still the same behavior!




846 Messages

 • 

13.2K Points

2 years ago


I just followed a video about this filter (photoshop CC 2018) + dynamic object. https://youtu.be/8Gfx8JPpJrA 
and if the filter applied on a dynamic object, closes correctly, while in vcc2019, it does not close correctly !!!


If I use this filter in Photoshop CC 2018 (frenf version on macOS 10.14, when I close the filter interface, it automatically creates a 3D layer above the layer of the dynamic object used to launch the filter!


Je viens de suivre une vidéo parlant de ce filtre (photoshop CC 2018) + objet dynamique. https://youtu.be/8Gfx8JPpJrA

Si j'utilise ce filtre dans Photoshop CC 2018 (frenf version sur macOS 10.14 , lorsque je ferme l'interface du filtre, il se crée automatiquement un calque 3D au-dessus du calque de l'objet dynamique ayant servi pour lancer le filtre !


I specify, I reset the pref. from Photoshop

So there must be a problem in Photoshop

There are also sometimes craxh when you want to close the filter by OK ????


Je précise, j'ai réinitialisé les préf. de Photoshop

Il doit donc y avoir un problème sous Photoshop

Il y a aussi parfois des craxh lorsqu'on souhaite fermer le filtre par OK ????


Look at this new post (Yves Crausaz) https://feedback.photoshop.com/photoshop_family/topics/filter-effects-lighting-does-not-work-on-dyna...

540 Messages

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12.3K Points

2 years ago

Thank you.

141 Messages

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2.6K Points

2 years ago

Just to add my input, I am experiencing all the same issues noted by Rosa in her post which started this thread. I am running Ps on a Windows 7 Pro 64-bit OS. Based on all the reports posted in this forum, PS version 20.0 is a very buggy release no matter the OS used.

Many business professionals depend on Adobe products for their livelihood. Adobe needs to step up their product evaluation process to avoid wasting their customer's valuable time. I vote for products stability over more features when a new version is released to the public.

2 Messages

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92 Points

I agree 100%. And I would rather get less-frequent releases of new versions in favor of more stable releases as well. I have been using Photoshop from its beginning. I used to upgrade to new versions with anticipation, now, especially since Adobe went to the subscription model, I upgrade with trepidation. 

540 Messages

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12.3K Points

2 years ago

On a side note Jeffrey PS CC 2019 displays incorrect processor speed. My Processor Speed should be 3408 MHz not 3MHz 



Here is the comparison of the two versions of Photoshop


Adobe Photoshop Version: 20.0.0 20180920.r.24 2018/09/20: 1193433  x64
Number of Launches: 1225
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.1
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3 MHz
Built-in memory: 32627 MB
Free memory: 19421 MB
Memory available to Photoshop: 29878 MB
Memory used by Photoshop: 65 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Huge
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.



Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588  x64
Number of Launches: 1219
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.1
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3408 MHz
Built-in memory: 32627 MB
Free memory: 20915 MB
Memory available to Photoshop: 29878 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Huge
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.


I will open a new problem for this if you want to delete this comment.

https://feedback.photoshop.com/photoshop_family/topics/ps-cc-2019-displays-incorrect-processor-speed

Adobe Administrator

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15K Messages

 • 

287.5K Points

Thanks. We have a separate issue tracking that.

Sr. Product Manager, Adobe Digital Imaging

846 Messages

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13.2K Points

Yes, but it is urgent to produce a solution and not only 2 traces ... Please hurry up, wet your shirts and stop counting the $!

13 Messages

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442 Points

2 years ago

Thanks to the heads-up from Mark and Rosa I tried the old version (19.1.6) and lo and behold the crash is not there.
Here's what I do in current and previous version of Photoshop:

- Create a new document 1000x1000px 300ppi sRGB 8bit
- Use Filter - Render - Lighting Effects

After clicking OK v20.0 crashes but v19.1.6 does not. Also I have to mention that v20 boots slower and feels a lot more sluggish all around, both apps use the same GFX settings (advanced)

540 Messages

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12.3K Points

You're welcome Wim. I think v20.0 is sluggish too. 

13 Messages

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442 Points

v20 feels like I have just downgraded my hardware.
v19 feels a lot faster, snappier, for starters boot time went from 3s (v19) to +10s (v20)
I trust though they get things fixed with an update. A few things (amongst others) that should receive priority is the Lighting Effects crash bug because many of us use this on a daily basis in our work and the Transform issues that hopefully will receive a prefs setting that allows us to use the old method. With time I'm sure we could all adapt to the new transform method but Adobe please imagine it's almost like putting our gear stick on the other side.
As an engineer I would be all over this btw just so I could receive all the love after fixing these issues.
Anyway, I'll stick with v19 for now until things are more ironed out.

540 Messages

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12.3K Points

Me too!

13 Messages

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442 Points

2 years ago

If I want to change the default "Edit In" app within Lightroom to the previous version of Photoshop (having both installed obviously) how would I do that? I know my way around so I am willing to edit a prefs file. I've already changed file associations for PSD, TIFF, JPG and RAW files to the older version in Bridge.

Update: since I use Lighting Effects on a regular basis and because I don't know how to solve the above issue I have uninstalled Photoshop v20. Lightroom went back to v19 (2018) as the default Edit In app, so did all file type associations in bridge.

Employee

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20 Messages

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454 Points

2 years ago

Hi all,

 

We are happy to announce the release of Photoshop CC 20.0.1

This update includes fixes to some of the top customer reported issues among other bug fixes. 

See what’s fixed

To update Photoshop CC to 20.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop CC. More detailed instructions for updating

 

Regards,

Sahil

Senior Community & Social Consultant, Digital Imaging 

 

13 Messages

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442 Points

2 years ago

Yup the crashing is no more so let me be the first to say thanks to technical support for forwarding this and keeping us updated and many thanks to the Adobe team of course for fixing this issue in such a short timeframe.