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4 Messages

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110 Points

Wed, Jan 10, 2018 12:37 AM

Photoshop CC 2018: Won't recognize jpg all of a sudden

This just started happening to me and my Mac Pro after updating to the newest version of Photoshop...nothing on-line fixes the problem. Photoshop just won't recognize .jpgs anymore???

Responses

Adobe Administrator

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15.5K Messages

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291.9K Points

3 years ago

What is the exact error you're getting? Are you on Mac or Windows?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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110 Points

3 years ago

It's not an error code or anything.  Says, "Could not complete the request because the file was not found."  If I open it up in Preview and save it as a PDF, photoshop will then recognize it.  But what a pain when you're dealing with many many photos a day.

2K Messages

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35K Points

3 years ago

> Says, "Could not complete the request because the file was not found."  >

Where are you trying to open from? The Start Screen Recent Files? The Finder? Bridge?  Which version of Mac OS?

4 Messages

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110 Points

3 years ago

Trying to open it in Photoshop 2018 on a Mac Pro running 10.12.6.  I'm in a Photoshop project...I go to file...I hit open...I find a jpg and click on it....like i've done since 2003.

Adobe Administrator

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15.5K Messages

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291.9K Points

3 years ago

Hmm. I would suspect a system specific issue. If all customers weren't able to open JPEGs, there would be a forest fire of complaints.

Have you tried resetting Photoshop's preferences?

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

put my flame in the forest fire

4 Messages

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110 Points

3 years ago

You'd think.  I've seen other chats about this but usually on a previous version.  Never happened to me before.

2 Messages

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70 Points

3 years ago

Has anyone found a fix for this?  I'm in the same boat..and if this was happening 3 months ago-you would think they would have fixed it. Especially since we are paying a monthly fee to use something...that we can't use

Adobe Administrator

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15.5K Messages

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291.9K Points

Do you have two monitors in your set up? have you tried disabling the preference for "Use Graphics Processor"?

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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70 Points

2 years ago

I'm in the same boat. "Could not complete the request because the file was not found." I've been opening them in Preview, copying the image and pasting into a new Photoshop doc, but that's a pain.

Adobe Administrator

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15.5K Messages

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291.9K Points

Can you post a JPEG file that exhibits this issue?

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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70 Points

Sure. All JPEGs, including files that I just moments ago saved as JPEGs in Photoshop exhibit this issue. I would say that it's CC that's exhibiting this issue, as I discovered that my old CS5 version handles JPEGs just fine.
Here's one I created in Photoshop and saved as a JPEG today.

Adobe Administrator

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15.5K Messages

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291.9K Points

Hmm. That JPEG opens just fine in CC 2019 20.0.1. I wonder if the upload modified the file. Can you zip up the jpeg and post it using CC files or drop box?

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

I am in the same boat! did anyone found the fix?

1 Message

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60 Points

a year ago

Just started happening to me. Even with files I know will open and have opened before in PSD. Won't open in CC 2017 or CC 2019. Just a normal jpeg, not excessively large or complex.

Adobe Administrator

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15.5K Messages

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291.9K Points

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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72 Points

a year ago

Did someone fix this? I am on the same boat. It said "Could not complete your request because the file was not found." whenever I tried to open a JPEG in Photoshop. I am using CC2019 on a iMac running OS 10.12.6

Thanks!!

1 Message

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80 Points

a year ago

Happening on our campus both in 2018 and 2019. Got a sneaky suspicion it's OS related.

1K Messages

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17K Points

a year ago

This may be related to an incompatible update to ACR with older systems.

2 Messages

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72 Points

a year ago

There's an update for the Camera Raw plug-in under Adobe when i turned on my computer this morning. Once I updated it, the issue is solved!

1 Message

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60 Points

Thank you Vickie. That fixed it!

Adobe Administrator

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15.5K Messages

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291.9K Points

a year ago