Photoshop CC 2018: Won't recognize jpg all of a sudden

Question

This just started happening to me and my Mac Pro after updating to the newest version of Photoshop...nothing on-line fixes the problem.  Photoshop just won't recognize .jpgs anymore???

Jeffrey Tranberry · Answer

What is the exact error you're getting? Are you on Mac or Windows?

Jet Ski · Answer

It's not an error code or anything.  Says, 'Could not complete the request because the file was not found.'  If I open it up in Preview and save it as a PDF, photoshop will then recognize it.  But what a pain when you're dealing with many many photos a day.

Cristen Gillespie · Answer

>  Says, 'Could not complete the request because the file was not found.'  >Where are you trying to open from? The Start Screen Recent Files? The Finder? Bridge?  Which version of Mac OS?

Jet Ski · Answer

Trying to open it in Photoshop 2018 on a Mac Pro running 10.12.6.  I'm in a Photoshop project...I go to file...I hit open...I find a jpg and click on it....like i've done since 2003.

Jeffrey Tranberry · Answer

Hmm. I would suspect a system specific issue. If all customers weren't able to open JPEGs, there would be a forest fire of complaints.Have you tried resetting Photoshop's preferences?

Jet Ski · Answer

You'd think.  I've seen other chats about this but usually on a previous version.  Never happened to me before.

ERIN HOFFMAN · Answer

Has anyone found a fix for this?  I'm in the same boat..and if this was happening 3 months ago-you would think they would have fixed it. Especially since we are paying a monthly fee to use something...that we can't use

Raymond Scholz · Answer

I'm in the same boat. 'Could not complete the request because the file was not found.' I've been opening them in Preview, copying the image and pasting into a new Photoshop doc, but that's a pain.

David Wood · Answer

Just started happening to me. Even with files I know will open and have opened before in PSD. Won't open in CC 2017 or CC 2019. Just a normal jpeg, not excessively large or complex.

Vickie Huen · Answer

Did someone fix this? I am on the same boat. It said "Could not complete your request because the file was not found." whenever I tried to open a JPEG in Photoshop. I am using CC2019 on a iMac running OS 10.12.6

Thanks!!

Ben Gaunt · Answer

Happening on our campus both in 2018 and 2019. Got a sneaky suspicion it's OS related.

David Converse · Answer

This may be related to an incompatible update to ACR with older systems.

Vickie Huen · Answer

There's an update for the Camera Raw plug-in under Adobe when i turned on my computer this morning. Once I updated it, the issue is solved!

Jeffrey Tranberry · Answer

See: https://feedback.photoshop.com/photoshop_family/topics/mac-os-x-el-capitan-camera-raw-12-0

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Photoshop CC 2018: Won't recognize jpg all of a sudden

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