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2 Messages

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112 Points

Mon, Feb 19, 2018 10:20 PM

Closed

Photoshop CC 2018: Stuck on Move Tool (macOS, Wacom Intuos Pro)

I just updated Photoshop CC now it keeps getting "stuck" on the move tool (no matter which tool is selected) but only when I'm using my Wacom Intuous Pro. If I put down the pen and use the mouse pad it works fine. I have reset my Wacom preferences-- I know it's not Wacom it works fine with all my other programs-but I still did it- and still it keeps getting stuck. I can reset it by closing out all programs but that only works for a while and lets face it I'm not going to continue to do that while I'm working.  I'm on a MacBook Pro. 

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Responses

Adobe Administrator

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3.5K Messages

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53K Points

3 years ago

Howdy Erin,

You're not going to like this, but I'd be willing to bet money that it's your Wacom device.  I say this cuz it's actually somewhat frequent that these devices co-opt a shortcut key.  That the problem goes away when the device is disconnected is also kind of a smoking gun.  That the forums are not on fire with similar user complaints points to something specific with your setup.  You probably need to update the drivers for your device to match the latest for your OS (which OS are you running, BTW?).

Hope that helps,
David

22 Messages

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456 Points

I'll take that bet...

5 Messages

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182 Points

I doubt it because I just got this problem too and the tablet works on all the other programmes, just photoshop. I recently updated photoshop and had a windows update. I don't know which of these updates affected the tablet though. As I said it works on all the programmes except for photoshop

2 Messages

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94 Points

I'm in the exact same boat as Rebecca 

1 Message

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60 Points

Me too

184 Messages

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3.9K Points

3 years ago

please try again using 19.1.2 when that is available.  there is a fix in that version for stylus interactions getting stuck in the down state.  

1 Message

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60 Points

3 years ago

I have encountered same problem. I found that if I use my mouse for the tool selection, then I can still use my Wacom pen for the actual edit. Not optimum, but a doable workaround that beats shutting down and restarting PS in the middle of an editing session.

2K Messages

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35K Points

Have you updated to 19.1.2? It is listed as fixed in the release notes for bug fixes. If you have installed 19.1.2 and it still isn't working for you, then you should give us more information about your OS and system so Adobe can look further into the problem.

4 Messages

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160 Points

Im having the exact same issue. Everything was fine yesterday and today, only in Photoshop, my brush or lasso tools grabs everything like Im using the hand tool. It works fine when I first open a file but as soon as I zoom in it goes bonkers. I updated PS, OS and Wacom drivers still same issue. I cant work like this.

17 Messages

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306 Points

Hi Ryan... I have "solved" this exact same problem on my Wacom MobileStudio Pro 13 by DOWNGRADING Photoshop to version 18.0. The problem doesn't seem to exist in that early version.

17 Messages

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306 Points

19.0, not 18.0. My apologies.

1 Message

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60 Points

I have the same problem here

1 Message

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122 Points

3 years ago

I've got this exact same issue on my Windows 10 Computer, all my drivers are updated, it's really cutting into my work time. I can only start with the brush tool if I move my pen horizontally however, any up or down makes it start using the move tool.

17 Messages

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306 Points

Hi Zoey....

Try downgrading to version 18.0 of Photoshop CC 2018. That's what I did, and the problem evaporated. It seems to be related to the 18.1.2 release, and possibly one or two of the earlier releases. I went straight to 18.0, and it worked. Adobe just remains quiet about these issues. Very irritating.

17 Messages

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306 Points

I apologise for being an idiot. I've talked about versions 18.1.2 and 18.0 of Photoshop. What I MEAN is versions 19.0 and 19.1.2.

For me, the problem emerged on the upgrade to 19.1.2. And got solved by downgrading to 19.0.

4 Messages

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160 Points

3 years ago

Im having the exact same issue. Everything was fine yesterday and today, only in Photoshop, my brush or lasso tools grabs everything like Im using the hand tool. It works fine when I first open a file but as soon as I zoom in it goes bonkers. I updated PS, OS and Wacom drivers still same issue. I cant work like this.

22 Messages

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456 Points

3 years ago

Same issue here, on 18.1.3 - works as a hand tool only, unless you start in  a horizontal direction. Worked fine yesterday. All drivers etc up to date. Windows 10 64 bit.

2 Messages

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94 Points

3 years ago

I'm currently having the same issue as well, I've updated my Windows, PS, and driver and it continues with the same issue. I've tried to uninstall and reinstall PS, but still nothing. There's a way to work around it but it cause another irritating problem. In the Wacom Tablet properties, Under the calibrate tab; if you uncheck windows ink. it fixes the canvas moving problem, but it removes pen pressure. So adobe, PLEASE look into this!!

22 Messages

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456 Points

Thanks for that tip - at least the document is no longer charging all over the screen!

7 Messages

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114 Points

I am using an old Wacom Driver Windows - Driver 6.3.15-3 (Win 7, 8 and 10)
Cintiq 21 UX. There is no option for Windows Ink

4 Messages

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160 Points

3 years ago

I found the solution!!!!!  Although some might have to downgrade, I fixed it by just opening the Wacom Options and unclicking  the "Use Windows Ink" option under calibrate and it worked.  It's a Windows Update issue. Here is the link to walk you through and finally fix it.

wacom.com/en-us/support

22 Messages

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456 Points

Thanks - pity these companies don't talk to each other and we, the end user, have to stuff around doing their job for them.

5 Messages

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182 Points

But this removes all pen pressure sensitivity for me!

1 Message

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62 Points

Thank you so much! I was so confused as to why my Move Tool was behaving the way it did. Unchecking "Use Windows Ink" solved it for me. I can finally work again.

1 Message

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62 Points

Rebecca exactly I have the same problem, it works but remove the sensivity... 

7 Messages

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114 Points

3 years ago

I have the same issue. Windows 10, Cintq 21. When I use the rotate canvas tool for example. The brush tool moves the canvas as well. It recovers after a while but it totally prevents me from working. I'll try out some workaround from this thread but I really hope this problem disappears with the next photoshop update
I updated Photoshop yesterday, so it is highly likely that is related to that update.

7 Messages

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114 Points

3 years ago

Alright I downgraded to 19.0. With no effect :-( This is very strange. Never had this issue before. It is really killing my workflow.

5 Messages

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182 Points

I have downgraded up to CC 2015.5 and still this did not go away. The issue seems to be with windows ink. I am going to try and uninstall my latest windows update as I was fine up until before this update happened. 

7 Messages

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114 Points

is there a windows service that can be disabled?

5 Messages

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182 Points

If windows ink is disabled from your wacom tablet properties it works but without pressure sensitivity

5 Messages

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182 Points

I downgraded all the windows updated that happened yesterday and this morning and it's working well now!

7 Messages

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114 Points

This worked for me too! Thanks! I hope this will be solved thought!!

1 Message

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62 Points

3 years ago

Same problem here ...
windows ink checkbox suggestion worked but i don't consider this to be a fix, since i really need the pressure sensitivity function to work.
By the way no updates were made to my system or Photoshop. 
Wacom drivers are up to date.(6,3.29-6)
I'm using windows 10-Photoshop 19.0 with a wacom intuos 5

3 Messages

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124 Points

3 years ago

I'm having the exact same issue. It started yesterday. Attempting to draw anything in Photoshop using my Cintiq just moves the page around. As a digital illustrator this has basically destroyed my ability to work. I'm on Windows so presumably it must be a Photoshop issue? Absolutely appalling and outrageous considering the vast sums of money we hand over to Adobe each month. 

I need the pressure sensitivity so can't use the Windows Ink workaround. I'll try going back to before the last Windows update, but not sure how to do this - can anyone help?

7 Messages

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114 Points

Just go to the Windows Update panel in your Windows settings. Check the  installed updates and reinstall the latest two updates. The ones from yesterday.

3 Messages

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124 Points

Thanks. Found an alternate solution from the Adobe forums. See below. 

7 Messages

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114 Points

3 years ago

Just go to the Windows Update panel in your Windows settings. Check the  installed updates and reinstall the latest two updates. The ones from yesterday.

3 Messages

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124 Points

3 years ago

Just found this on the Adobe forums. Seems to be an official solution that doesn't require any ludicrous undoing of updates. Worked fine for me. Godspeed, noble Wacom users. 

The latest windows update (KB4093112)  has caused an issue with the Wacom tablet and Photoshop.

 

You can either - undo the update

 

or

 

Do the following (recommended) :

1. Use notepad to create a text file and type in :

UseSystemStylus 0

 

2. Save the file as PSUserConfig.txt in the following location 
C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

 

3. Go to the  tablet properties and uncheck "Use Windows Ink"

 

4. Restart Photoshop

 

That is it - all should now work well (you need to do all the above steps to retain pen pressure)

 

 

Note : There is a third option. Microsoft made this change intentionally and they have issued a way round it with registry change (see link below). However for  Photoshop the PSUserConfig method works.

https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10 /

 

Dave

22 Messages

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456 Points

The comments on reddit aren't exactly going to lift the Microsoft share price, are they?

1 Message

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80 Points

3 years ago

A little late to the party but I have had the same problem. For me, while zoomed out the pen tool works fine but once you zoom in, you can only paint horizontally (all other directions use override your selected tool and use the hand tool). If you disable Windows Ink, the pen works while zoomed but pressure sensitivity is lost. The command posted on reddit didn't work for me either.

I found this and it fixed the glitch completely for me without needing to use any commands:
https://www.youtube.com/watch?v=uq0GfiQvMCg  (Fix Wacom cintiq tablet scrolling instead of drawing (update))
Hope it helps someone.