2 Messages
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112 Points
Mon, Feb 19, 2018 10:20 PM
Closed
Photoshop CC 2018: Stuck on Move Tool (macOS, Wacom Intuos Pro)
I just updated Photoshop CC now it keeps getting "stuck" on the move tool (no matter which tool is selected) but only when I'm using my Wacom Intuous Pro. If I put down the pen and use the mouse pad it works fine. I have reset my Wacom preferences-- I know it's not Wacom it works fine with all my other programs-but I still did it- and still it keeps getting stuck. I can reset it by closing out all programs but that only works for a while and lets face it I'm not going to continue to do that while I'm working. I'm on a MacBook Pro.
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3 years ago
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This conversation has been merged. Please refer the main conversation: Photoshop: No drawing possible with Brush Tool with a pen when zoomed in
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dmohr
Adobe Administrator
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3.5K Messages
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53K Points
3 years ago
You're not going to like this, but I'd be willing to bet money that it's your Wacom device. I say this cuz it's actually somewhat frequent that these devices co-opt a shortcut key. That the problem goes away when the device is disconnected is also kind of a smoking gun. That the forums are not on fire with similar user complaints points to something specific with your setup. You probably need to update the drivers for your device to match the latest for your OS (which OS are you running, BTW?).
Hope that helps,
David
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david_tristram
184 Messages
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3.9K Points
3 years ago
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lori_towe_mccoy
1 Message
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60 Points
3 years ago
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zoey_reyes
1 Message
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122 Points
3 years ago
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ryan_benjamin
4 Messages
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160 Points
3 years ago
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gordon_greaves
22 Messages
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456 Points
3 years ago
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mayra_pavon
2 Messages
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94 Points
3 years ago
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ryan_benjamin
4 Messages
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160 Points
3 years ago
wacom.com/en-us/support
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roman_fuhrer
7 Messages
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114 Points
3 years ago
I updated Photoshop yesterday, so it is highly likely that is related to that update.
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roman_fuhrer
7 Messages
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114 Points
3 years ago
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dionisis_senonopoulos
1 Message
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62 Points
3 years ago
windows ink checkbox suggestion worked but i don't consider this to be a fix, since i really need the pressure sensitivity function to work.
By the way no updates were made to my system or Photoshop.
Wacom drivers are up to date.(6,3.29-6)
I'm using windows 10-Photoshop 19.0 with a wacom intuos 5
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ben_blease
3 Messages
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124 Points
3 years ago
I need the pressure sensitivity so can't use the Windows Ink workaround. I'll try going back to before the last Windows update, but not sure how to do this - can anyone help?
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roman_fuhrer
7 Messages
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114 Points
3 years ago
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ben_blease
3 Messages
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124 Points
3 years ago
The latest windows update (KB4093112) has caused an issue with the Wacom tablet and Photoshop.
You can either - undo the update
or
Do the following (recommended) :
1. Use notepad to create a text file and type in :
UseSystemStylus 0
2. Save the file as PSUserConfig.txt in the following location
C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings
3. Go to the tablet properties and uncheck "Use Windows Ink"
4. Restart Photoshop
That is it - all should now work well (you need to do all the above steps to retain pen pressure)
Note : There is a third option. Microsoft made this change intentionally and they have issued a way round it with registry change (see link below). However for Photoshop the PSUserConfig method works.
https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10 /
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gagorbachops
1 Message
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80 Points
3 years ago
I found this and it fixed the glitch completely for me without needing to use any commands:
https://www.youtube.com/watch?v=uq0GfiQvMCg (Fix Wacom cintiq tablet scrolling instead of drawing (update))
Hope it helps someone.
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