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Adobe Photoshop Family

5 Messages

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902 Points

Wed, Oct 18, 2017 7:31 PM

Solved

Photoshop CC 2018: Shortcuts using Alt key aren't working correctly (e.g. Alt-Backspace)

I need to press Alt-Backspace two times in a row to get it to fill foreground color after updating to CC 2018 this morning. Is there a setting change I need to make or is this a bug? Thanks for a quick reply. This is a big part of my job as a comic book colorist and driving me nuts today.

Responses

Official Solution

Adobe Administrator

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778 Messages

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16.7K Points

3 years ago

This should be resolved in the 19.0.1 update released last night. Please update Photoshop using the Creative Cloud desktop app, and let us know if it's fixed for you!

Regards
Pete

158 Messages

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4.2K Points

3 years ago

Same issue reproduced here on Windows 10 with CC2018

2 Messages

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190 Points

3 years ago

I, too, am a professional comic book colorist who uses this shortcut hundreds of times a day. I just updated to CC2018, and am having the same issue. Sometimes it just doesn't work at all. This really breaks my whole workflow, so hopefully a fix is forthcoming.

3 Messages

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124 Points

3 years ago

Same problem here.  Also, my shortcut used to be Alt-Del on windows.

Employee

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19 Messages

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650 Points

3 years ago

Hi Jeremy,
Thanks for reporting.We are investigating.
Jesper

2 Messages

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210 Points

There is not much to investigate. The Alt key when pressed automatically goes to the top menu ... But you should only do this if you press and not when "hold"! Understood? The Alt key does the same thing every time. It does not matter if you pressed or held go to the top menu.

12 Messages

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576 Points

I can't believe we're still waiting on a fix for this.  It's been over a week.  There should have been a fix within 24 hours.  For that matter, it should have never happened in the first place.   This is highlighting an abysmal level of internal quality control and testing.  It's an embarrassment and a massive stain upon Adobe's already dubious reputation. 

 Photoshop CC 2018 is an Edsel in my eyes, or an Assassin's Creed Unity, to use a more modern comparison.  Adobe has become as bad as the AAA game studios who prioritize microtransactions (Adobe Stock, CC subscription) over bugfixes and care more about keeping that user revenue stream flowing than providing an actual functional and performing product.

With all the competition bought out or eliminated, Adobe has become smug and arrogant and thinks it's too big to fail.  But conditions are ripe for someone to topple the pedestal, and I won't be sad when it finally happens.  As someone who's used Photoshop since version 5.0 in 1998, I used to sing Adobe's praises, but the direction it has gone since about 2013 has really soured me on the company.

One thing is for sure, I'm glad I bought a permanent license of CS5 when I did.  My employer is footing the bill for CC and I don't use it at home.  I would never pay a monthly fee for this kind of broken, untested, bug-filled, cash-grabbing rubbish.  About the only useful thing added since CS5 was perspective warp, and I can definitely get by without it.  It's all pointless, unnecessary bells and whistles: artboards, ridiculous embellishments to the interface, 20 instances of CEPHtmlEngine running in the background, Rich Tooltips, bloat upon bloat, and spam pop-ups for Adobe Stock - no, thank you! 

I certainly have some strong opinions about the direction Adobe has taken since going subscription-only, but for the sake of my job, and all the other users who have no choice but to use this broken debacle of a release, I sincerely hope you'll release a patch ASAP.

2 Messages

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132 Points

3 years ago

Same problem here. If I press Alt+Backspace twice on the keyboard, it will work. However, I have a button on a Wacom remote set to the same shortcut, and that one will not work no matter how many times I press it.

5 Messages

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902 Points

My Razor Nostromo has almost the same issue. I have to hit the bound key many times randomly to get it to work, but never works on the first press.

6 Messages

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262 Points

3 years ago

Here too @ save for web. Shortcut works only every third or fourth time. Even not possible to type in number at font line-height. outputs a random number.

uninstalled it and installed 17

26 Messages

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780 Points

3 years ago

This is intensely annoying. Please tell us that we don't have to wait till the next full release to get this bug fixed.  CC2018 Windows 10

2 Messages

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162 Points

3 years ago

We found a temporary solution at work that gets rid of this annoying issue. 

Go here: https://code.google.com/archive/p/apssistant/downloads
And download the latest version: APssistant 0.8.0.0.7z

Unpack the zip file -> run config -> disable the things in the hotkey tab (I don't know what they do) -> make sure "disable alt menu" is checked in the "anti-disturb" tab -> In the general tab, press "browse" and find photoshop 2018 (program files -> adobe -> photoshop cc 2018 -> photoshop) and select it. 

And there you go, it works as normal again. At least I haven't run into any issues yet. 

2 Messages

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132 Points

This partially works for me; the shortcut on the keyboard works perfectly now. However, it still doesn't work on the remote button I have set to the same shortcut. At least it doesn't make the error noise anymore, though.

54 Messages

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1.4K Points

Also works partially for me: alt+backspace works from the first hit but things like changing blending modes still don't :(. Thanks though

1 Message

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64 Points

Also works partially for me. As Sergey  changing blending modes still don't . Anyway, thanks a lot !

6 Messages

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262 Points

3 years ago

Just uninstall it and install previous version via Creative Cloud . It's so easy and you can continue earning money.

54 Messages

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1.4K Points

3 years ago

I have the same issue with all alt-hotkeys, like alt+shift+letter hotkeys for changing blend modes: they BEEP first and work on the second hit

2 Messages

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80 Points

3 years ago

same problem here, but also things like CTRL+Z (undo) or CTRL+ALT+0 or CTRL+ALT+I or CTRL+ALT+C etc... so many keyboard shortcuts either not working at all, or working very randomly.

20 Messages

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384 Points

3 years ago

Same problem here (Win 10) even the psassistant doesn't help
It's a huge trouble! Ctrl + Alt + Z is like daily water!
Also Alt + Backspace is highly used in my case and needs to hit the keys two or three times.

12 Messages

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576 Points

3 years ago

I already posted on the main Adobe forums, but I wanted to come here and do my part to escalate the seriousness of this issue.  I have been using Photoshop for 19 years and I work as a professional designer.  I taught Photoshop classes for 8 years and literally the first thing I did after having the students make a new document was press Alt-Backspace and Ctrl-Backspace about 20 times to get a feel for the proper way to fill something. 

I consider this to be THE most basic function in Photoshop and for it to become broken by a CC update is... disturbing, to say the least.  Please stay focused on keeping the important, basic features of the program working properly instead of adding more bloat and pointless bells and whistles.

4 Messages

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152 Points

3 years ago

I have been using Photoshop for 22 years in animation, film, game dev and other odd projects.  I'm astounded this error passed the development team and it begs the question as to the quality of their testing environment.  Cmon Adobe, pick it up. 

12 Messages

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576 Points

Now, John, you and I know that it was much more important to get those Rich Tooltip popups working so that we can be told how to use tools we've used every single day for years.  What do we need hotkeys for, anyway?  We should just use the paint bucket like MS Paint users.  It's good enough for them, so why not us, too?  I think if we're just patient and wait for CC 2019, it might get fixed - but only after they finish adding the in-app pop-up spam for Adobe Stock like they did in Illustrator.