e_haak's profile

57 Messages

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1.2K Points

Wed, Mar 14, 2018 10:48 AM

Photoshop CC 2018: Print dialog extremely slow to open/does not respond

Yes, I'm using the latest PS CC 2018 and the most up-to-date Win10.
Adobe Photoshop Version: 19.1.2 20180302.r.277 2018/03/02: 1160083  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3331 MHz
Built-in memory: 24574 MB
Free memory: 10855 MB
Memory available to Photoshop: 21907 MB
Memory used by Photoshop: 70 %

I'm not using the print option in PS very often, but only every 10 days or so. So I don't know exactly with which update this issue was introduced... But about 4 weeks ago, everything worked just fine and since the latest 19.x updates it got screwed somewhere.

What happens?
Open a file, you can edit, create layers, zoom, modify, brush, whatever you want, everything works smoothly. Small files, large files, all kinds of formats (JPEG, TIFF, etc.) no problems.
BUT, as soon as you click on File/Print, the havoc starts!
The mouse cursor becomes slooooooow.... system becomes slow, even a browser window starts to slow down. The Windows Resource Monitor shows about 15-25% CPU utilization, but the Photoshop.exe PID gets a red entry; "Not Responding"  After about 15-25 seconds, the Print Dialog window finally appears. But every action in this window, results in another slow/stall behavior of my system. In fact the Print Dialog becomes unusable! Only when I click on 'Cancel', everything is back to normal again.


Done so far to check/verify:
-all other applications work fast and without any issues when printing! Even other Adobe s/w like AI, Acrobat, ID, etc. Also MS Office applications and other graphic software keep on working just fine with their printing dialogs/windows/features.
So it's a specific PS CC 2018 + Print only issue!
-Checked the Event Log files; but there is nothing logged about any PS issues. (?)

-I've even uninstalled PS CC 2018 from my system and cleaned up all remains, including appdata leftovers and all temporary garbage from PS. Reinstalled the latest PS CC 2018 from the CreativeCloud app; left PS CC 2018 with all its standard settings and just tried to print again.
No luck, problem with print dialog from PS CC 2018 is back immediately.
Then I set all my personal settings and performance enhancements within PS CC 2018; no change. GPU acceleration on/off; no difference. Scratch disks on/off/change; no difference.
Even reinstalled all my printer drivers; no difference. But as I mentioned before, ALL OTHER applications do print just fine! Only PS CC 2018 print function is unusable.

When searching for this issue on the www, I found this exact issue:
https://forums.adobe.com/thread/2411564
but no solution...

Anyone?

Responses

Adobe Administrator

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15.9K Messages

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296.4K Points

3 y ago

Do you also have multiple Epson printers or drivers installed?

174 Messages

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4.4K Points

3 y ago

This reply was created from a merged topic originally titled print dialogue slow on Windows 10.

I am experiencing long delays with the print dialogue on Windows 10 . The dialogue takes up to a minute to open and on changing anything a similar delay is experienced.

This happens from all installed versions of Photoshop (CC2018, CC2017 and CS6) but all other applications print OK.

So far I have tried :

1. Uninstalled and removed the drivers for both printers (both Epson). The Photoshop Print Dialogue  was still unresponsive even with only the default Microsoft "printers" showing.

It was also unresponsive to Adobes own Print to PDF printer (I uninstalled Acrobat to remove that as part of testing - to no avail)

2. Reinstalled printers with the latest drivers (but as stated above the dialogue in unresponsive even with the printers and drivers removed)

3.Run the Windows print troubleshooter - no issues found

4.Run sfc /SCANNOW - no problems found

5. Removed file EPAUDF01.AUD which Epson rebuilt

6.Reset preferences

7.Complete reinstallation of Windows 10 and all Photoshop applications.

From discussion on the Photoshop forum others are experiencing the same issue which makes printing impractical from Photoshop.

My system details are : Windows 10 Pro 64 bit (version 1709 build 16299.309) , Photoshop 19.1.2 (but see comment above - this is affecting all installed versions)

I am happy to test any other solutions



Dave

1 Message

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60 Points

3 y ago

I have same problem with printing from PS to canon ip7200 xps, very slow dialogue.
I am using PS CC version 2018 with 
CPU Intel(R) Core(TM) i5-8400CPU @ 2,8Ghz
RAM 16GB (70% PS)
64 bit operating system
Windows 10 Home version 1709
Kind regards,
Francois Delmeire

9 Messages

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220 Points

3 y ago

I have the same Problem with my Printers Canon TS 8050 and  Canon MG 8250.
Windows 10 pro (1709) - 64 bit
Photoshop cc 2018 newest Update
Microsoft Surface Book

Kind regards 
Gert Schürholz

174 Messages

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4.4K Points

3 y ago

I have just some input from a user on the Photoshop forum. Are all those experiencing this using AMD video driver 17.10.2 or later . The user said he could cure the issue by rolling back to an earlier AMD driver but whilst resolving the printing it introduced other screen related issues.

I am using AMD driver 18.2.2.

I am not sure why the GPU driver would affect printing but it may help Adobe locate the problem

Dave

56 Messages

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1K Points

3 y ago

Hey, that's me! :-D

Yes, been there, done that, bought the T-shirt. Been complaining about this to AMD for months, for it is THEY who need to fix this.

Roll back to any Radeon driver 17.10.1 or earlier and the hanging behaviour goes away. GREAT! No, unfortunately, my PC runs jerkily on old Radeon drivers. Funnily enough, this all kicked off at around the time of the Windows 10 Fall Creators Update, and, what do you know, Radeon driver 17.10.2's release notes mentions compatibility with said update.

Pah! Compatibility? Is that what they're calling it these days?

If you open Control Panel and find Colour Management, just have a peek at your printer profiles. Ooh, did that take longer than you expected? Hmm. Strange. It's almost like the new Radeon drivers broke Windows' colour management. I wonder which applications use colour management...

Adobe Administrator

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15.9K Messages

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296.4K Points

3 y ago

Can everyone who's experiencing this confirm they're systems have AMD cards/drivers?

57 Messages

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1.2K Points

3 y ago

Wow, what a driver mess with Photoshop ... :-(

I decide to do some exploring why my system is so slow, when entering the Print Dialog of PS CC 2018. I used Microsoft's Process Monitor (from the Sysinternals suite) to see what is going on, when I click on File/Print.
Selected the PID of Photoshop.exe to be captured by Process Monitor. As soon as I click on File/Print, thousands and thousands of entries get generated where as the \Windows\System32\spool (and subdirs) with all its files is extensively scanned/opened. And this behavior continues for over 20 seconds!  No idea why this is taking so long, and why Photoshop.exe is doing this?!?

Then I decide to start over again, as regarding to the graphic drivers.

  • -Used DDU to completely cleanse AMD driver software from my system. Rebooted in Safe Mode and restarted Windows with just the simple "Microsoft Basic Display Adapter"  present as graphics card.
  • -Tested PS CC 2018 Print Dialog --> works just fine! (GPU acceleration off)
  • -Then Windows decided to automatically install a standard driver, after a few minutes the graphics card is identified as "AMD Radeon (TM) R9 200 series" driver version 22.19.162.4
  • -Tested PS CC 2018 Print Dialog --> works just fine! (GPU acceleration off)
  • -Clicked on "Update driver" in the Device Manager, Windows downloads a newer (?) driver and installs this one. Now it's version 22.19.677.257.
  • -Just to be sure, rebooted my system and also checked if color calibration profiles (ColorMunkiDisplay) are still loaded and activated for my dual screen (Dell U2711) configuration. And YES, it is!
  • -Tested PS CC 2018 Print Dialog --> works just fine! (GPU acceleration off)
  • -Switched on GPU acceleration in PS CC 2018, restart PS CC 2018
  • -Tested PS CC 2018 Print Dialog --> works just fine! (GPU acceleration now on. Only OpenCL is switched off)

Conclusion (?): use the Microsoft provided driver updates for your graphics card and it works!

Disclaimer: I do not use/play games, so I can't say anything about missing special AMD adrenaline edition driver support...

56 Messages

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1K Points

3 y ago

I've been using the latest (18.3.2) AMD driver since AMD tech support asked me to check it. I'd been using newer drivers since my tests confirmed that 17.7.1 was causing performance/glitching problems with Windows 10. I've just been putting up with the printing delays.
I've just installed 17.10.1 again, and tested performance. It's much better than the older driver and there's no print delay, so I'm sticking with that for now.

I have had problems with AMD before, so I've recently been keeping screen grabs of the Radeon Setting 'Software' tab. Looking for 22.19.162.4 and 22.19.677.257.

22.19.162.4 shipped with Crimson 17.4.4
22.19.677.257 shipped with Crimson 17.9.3 (the previous version to 17.10.1)
I'm guessing that both are WHQL submitted by AMD to Microsoft.

17.10.1 ships with 22.19.685.0
17.10.2 ships with 23.20.782.0

So, I'd hazard a guess that checking Device Manager and finding AMD driver version 23.x is a sign that you might see this problem.

56 Messages

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1K Points

3 y ago

P.S. 17.4.4 caused Camera Raw to crash and disable GPU acceleration on my PC. I used 17.3.3 until AMD fixed it in 17.7.1.

9 Messages

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220 Points

3 y ago

By the way I'm using NVIDIA Geforce GTX 965M and have just the same problem (extremly slow print Dialog). Driver Version 23.21.13.8808

9 Messages

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220 Points

3 y ago

As additional Information: in my enviroment the print dialog in Lightroom works fine -  that means the misfunction concerns only Photoshop. 

56 Messages

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1K Points

3 y ago

I assume Lightroom's printing is actually colour-managed? I've never used it.

56 Messages

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1K Points

3 y ago

BTW, interesting that nVidia's and AMD's current driver versions begin with "23.2x". I wonder if that's significant.

57 Messages

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1.2K Points

3 y ago

As it is very clear that this issue is persistent and really present in the latest PS CC versions; does anyone knows if Adobe and/or in cooperation with Microsoft/nvidia/AMD is going to solve this issue?!?

How or who will tackle this issue @Adobe?