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Adobe Photoshop Family

57 Messages

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1.2K Points

Wed, Mar 14, 2018 10:48 AM

Photoshop CC 2018: Print dialog extremely slow to open/does not respond

Yes, I'm using the latest PS CC 2018 and the most up-to-date Win10.
Adobe Photoshop Version: 19.1.2 20180302.r.277 2018/03/02: 1160083  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3331 MHz
Built-in memory: 24574 MB
Free memory: 10855 MB
Memory available to Photoshop: 21907 MB
Memory used by Photoshop: 70 %

I'm not using the print option in PS very often, but only every 10 days or so. So I don't know exactly with which update this issue was introduced... But about 4 weeks ago, everything worked just fine and since the latest 19.x updates it got screwed somewhere.

What happens?
Open a file, you can edit, create layers, zoom, modify, brush, whatever you want, everything works smoothly. Small files, large files, all kinds of formats (JPEG, TIFF, etc.) no problems.
BUT, as soon as you click on File/Print, the havoc starts!
The mouse cursor becomes slooooooow.... system becomes slow, even a browser window starts to slow down. The Windows Resource Monitor shows about 15-25% CPU utilization, but the Photoshop.exe PID gets a red entry; "Not Responding"  After about 15-25 seconds, the Print Dialog window finally appears. But every action in this window, results in another slow/stall behavior of my system. In fact the Print Dialog becomes unusable! Only when I click on 'Cancel', everything is back to normal again.


Done so far to check/verify:
-all other applications work fast and without any issues when printing! Even other Adobe s/w like AI, Acrobat, ID, etc. Also MS Office applications and other graphic software keep on working just fine with their printing dialogs/windows/features.
So it's a specific PS CC 2018 + Print only issue!
-Checked the Event Log files; but there is nothing logged about any PS issues. (?)

-I've even uninstalled PS CC 2018 from my system and cleaned up all remains, including appdata leftovers and all temporary garbage from PS. Reinstalled the latest PS CC 2018 from the CreativeCloud app; left PS CC 2018 with all its standard settings and just tried to print again.
No luck, problem with print dialog from PS CC 2018 is back immediately.
Then I set all my personal settings and performance enhancements within PS CC 2018; no change. GPU acceleration on/off; no difference. Scratch disks on/off/change; no difference.
Even reinstalled all my printer drivers; no difference. But as I mentioned before, ALL OTHER applications do print just fine! Only PS CC 2018 print function is unusable.

When searching for this issue on the www, I found this exact issue:
https://forums.adobe.com/thread/2411564
but no solution...

Anyone?

Responses

Adobe Administrator

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14.8K Messages

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284.8K Points

3 years ago

Do you also have multiple Epson printers or drivers installed?

Sr. Product Manager, Adobe Digital Imaging

57 Messages

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1.2K Points

Nope. Not a single Epson printer and/or driver....
I've read all the comments on the web on this subject. ;-)
Please read my problem description carefully; the print dialog is slow/stalling my system ONLY when using the print option from PS CC 2018. All other applications do print just fine! Even other Adobe products print!

And this issue started just a few weeks ago... Before that PS CC worked fine, even when printing. It has definitely something to do with the latest PS CC updates. But what? I dunno...

158 Messages

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4.2K Points

Jeff _ I've also got this issue. I started a new thread without realising this one was open.
https://feedback.photoshop.com/photoshop_family/topics/print-dialogue-slow-on-windows-10

perhaps the thread can be merged with this one

In my case the problem exists even on the Microsoft default "printers" and after a complete clean install of Windows.


Dave


57 Messages

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1.2K Points

@Jeffrey Tranberry:
It says you are 'Sr. Product Manager, Digital Imaging '. Does this mean you are the official Adobe representative for issues like this problem/bug?
And, how/what will be done to resolve it?
Because, in several (Adobe related) forums this issue keeps on popping up, again and again. But how is it being tackled by Adobe?
Thank you!

158 Messages

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4.2K Points

3 years ago

This reply was created from a merged topic originally titled print dialogue slow on Windows 10.

I am experiencing long delays with the print dialogue on Windows 10 . The dialogue takes up to a minute to open and on changing anything a similar delay is experienced.

This happens from all installed versions of Photoshop (CC2018, CC2017 and CS6) but all other applications print OK.

So far I have tried :

1. Uninstalled and removed the drivers for both printers (both Epson). The Photoshop Print Dialogue  was still unresponsive even with only the default Microsoft "printers" showing.

It was also unresponsive to Adobes own Print to PDF printer (I uninstalled Acrobat to remove that as part of testing - to no avail)

2. Reinstalled printers with the latest drivers (but as stated above the dialogue in unresponsive even with the printers and drivers removed)

3.Run the Windows print troubleshooter - no issues found

4.Run sfc /SCANNOW - no problems found

5. Removed file EPAUDF01.AUD which Epson rebuilt

6.Reset preferences

7.Complete reinstallation of Windows 10 and all Photoshop applications.

From discussion on the Photoshop forum others are experiencing the same issue which makes printing impractical from Photoshop.

My system details are : Windows 10 Pro 64 bit (version 1709 build 16299.309) , Photoshop 19.1.2 (but see comment above - this is affecting all installed versions)

I am happy to test any other solutions



Dave

1 Message

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60 Points

3 years ago

I have same problem with printing from PS to canon ip7200 xps, very slow dialogue.
I am using PS CC version 2018 with 
CPU Intel(R) Core(TM) i5-8400CPU @ 2,8Ghz
RAM 16GB (70% PS)
64 bit operating system
Windows 10 Home version 1709
Kind regards,
Francois Delmeire

9 Messages

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220 Points

3 years ago

I have the same Problem with my Printers Canon TS 8050 and  Canon MG 8250.
Windows 10 pro (1709) - 64 bit
Photoshop cc 2018 newest Update
Microsoft Surface Book

Kind regards 
Gert Schürholz

158 Messages

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4.2K Points

3 years ago

I have just some input from a user on the Photoshop forum. Are all those experiencing this using AMD video driver 17.10.2 or later . The user said he could cure the issue by rolling back to an earlier AMD driver but whilst resolving the printing it introduced other screen related issues.

I am using AMD driver 18.2.2.

I am not sure why the GPU driver would affect printing but it may help Adobe locate the problem

Dave

56 Messages

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1K Points

3 years ago

Hey, that's me! :-D

Yes, been there, done that, bought the T-shirt. Been complaining about this to AMD for months, for it is THEY who need to fix this.

Roll back to any Radeon driver 17.10.1 or earlier and the hanging behaviour goes away. GREAT! No, unfortunately, my PC runs jerkily on old Radeon drivers. Funnily enough, this all kicked off at around the time of the Windows 10 Fall Creators Update, and, what do you know, Radeon driver 17.10.2's release notes mentions compatibility with said update.

Pah! Compatibility? Is that what they're calling it these days?

If you open Control Panel and find Colour Management, just have a peek at your printer profiles. Ooh, did that take longer than you expected? Hmm. Strange. It's almost like the new Radeon drivers broke Windows' colour management. I wonder which applications use colour management...

57 Messages

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1.2K Points

Q2: what happens when you open Colour Management from Control Panel and select one of the printers - does it hang for a few seconds?
NO! It does not.  Sorry...
Whatever device I choose/click/scroll trough in Colour Management, all responses are instant!

Yes, I'm using the latest AMD (18.3.1 as of this moment) GPU driver.
But even when running without any AMD specific driver (removed by using DDU), the slow print dialog issue with PS CS 2018 remains.

And yes, I do use dual (2 x Del U2711) color calibrated monitors. Using ColorMunkiDisplay 1.1.4.

56 Messages

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1K Points

How can you run an AMD card without an AMD driver? It must be one supplied to Microsoft. Try installing 17.10.1, just for a laugh.

57 Messages

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1.2K Points

e.g. remove all AMD drivers with DDU (reboot in safe mode). Make sure Windows restarts without automatically installing specific graphic drivers --> and then you are running Windows with standard lowres Microsoft video drivers...

56 Messages

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1K Points

Out of interest, what does it say in Device Manager, under Display Adapters > Your Card > Driver?

56 Messages

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1K Points

Why don't you try my suggestion. Install 17.10.1 after DDU. What's the worst that could happen? :-D

Adobe Administrator

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14.8K Messages

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284.8K Points

3 years ago

Can everyone who's experiencing this confirm they're systems have AMD cards/drivers?

Sr. Product Manager, Adobe Digital Imaging

158 Messages

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4.2K Points

Yes AMD HD7970 3GB card using AMD driver 18.2.2 here

Dave

56 Messages

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1K Points

AMD HD7850 2GB card, using 17.10.2 right the way up to 18.3.2.

57 Messages

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1.2K Points

I'm using Asus (AMD) R9 270x 2GB RAM, currently with 18.3.1 (default settings)

56 Messages

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1K Points

I had the problem.
I removed the AMD drivers, replaced the card with an nVidia Quadro P600, and used the latest Quadro driver (23.21.13.9103).
The problem has not come back. Happy bunny.

4 Messages

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90 Points

I have the same issue with nVidia graphics card, Windows 10 x64, latest Photoshop CC

57 Messages

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1.2K Points

3 years ago

Wow, what a driver mess with Photoshop ... :-(

I decide to do some exploring why my system is so slow, when entering the Print Dialog of PS CC 2018. I used Microsoft's Process Monitor (from the Sysinternals suite) to see what is going on, when I click on File/Print.
Selected the PID of Photoshop.exe to be captured by Process Monitor. As soon as I click on File/Print, thousands and thousands of entries get generated where as the \Windows\System32\spool (and subdirs) with all its files is extensively scanned/opened. And this behavior continues for over 20 seconds!  No idea why this is taking so long, and why Photoshop.exe is doing this?!?

Then I decide to start over again, as regarding to the graphic drivers.

  • -Used DDU to completely cleanse AMD driver software from my system. Rebooted in Safe Mode and restarted Windows with just the simple "Microsoft Basic Display Adapter"  present as graphics card.
  • -Tested PS CC 2018 Print Dialog --> works just fine! (GPU acceleration off)
  • -Then Windows decided to automatically install a standard driver, after a few minutes the graphics card is identified as "AMD Radeon (TM) R9 200 series" driver version 22.19.162.4
  • -Tested PS CC 2018 Print Dialog --> works just fine! (GPU acceleration off)
  • -Clicked on "Update driver" in the Device Manager, Windows downloads a newer (?) driver and installs this one. Now it's version 22.19.677.257.
  • -Just to be sure, rebooted my system and also checked if color calibration profiles (ColorMunkiDisplay) are still loaded and activated for my dual screen (Dell U2711) configuration. And YES, it is!
  • -Tested PS CC 2018 Print Dialog --> works just fine! (GPU acceleration off)
  • -Switched on GPU acceleration in PS CC 2018, restart PS CC 2018
  • -Tested PS CC 2018 Print Dialog --> works just fine! (GPU acceleration now on. Only OpenCL is switched off)

Conclusion (?): use the Microsoft provided driver updates for your graphics card and it works!

Disclaimer: I do not use/play games, so I can't say anything about missing special AMD adrenaline edition driver support...

57 Messages

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1.2K Points

But beware! This is absolutely NOT a definitive solution for this Photoshop problem! Although the issue (slow/unusable printing) with PS CC 2018 is now not present, using an older graphics driver might (and did!) cause new problems.
Or rather 'old' problems emerge again; the famous "Display driver amdkmdap stopped responding and has successfully recovered." is back. :-(

So please @Adobe: fix this!
Thank you!

56 Messages

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1K Points

3 years ago

I've been using the latest (18.3.2) AMD driver since AMD tech support asked me to check it. I'd been using newer drivers since my tests confirmed that 17.7.1 was causing performance/glitching problems with Windows 10. I've just been putting up with the printing delays.
I've just installed 17.10.1 again, and tested performance. It's much better than the older driver and there's no print delay, so I'm sticking with that for now.

I have had problems with AMD before, so I've recently been keeping screen grabs of the Radeon Setting 'Software' tab. Looking for 22.19.162.4 and 22.19.677.257.

22.19.162.4 shipped with Crimson 17.4.4
22.19.677.257 shipped with Crimson 17.9.3 (the previous version to 17.10.1)
I'm guessing that both are WHQL submitted by AMD to Microsoft.

17.10.1 ships with 22.19.685.0
17.10.2 ships with 23.20.782.0

So, I'd hazard a guess that checking Device Manager and finding AMD driver version 23.x is a sign that you might see this problem.

57 Messages

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1.2K Points

Yes, it's a crazy world out there, with all those software updates stumbling over each other by introducing new features and new fudge.

But it's very peculiar that ONLY PS CC 2018 has issues with printing, and all other applications keep on working/printing just as usual... So where does it go wrong? @Adobe? @Microsoft? @AMD?

AND, this 'fix' (using the Microsoft approved drivers) does introduce an old, and familiar bug; the OpenCL GPU acceleration lets PS crash again!
So, the print dialog maybe ok again, but the old bug:
https://feedback.photoshop.com/photoshop_family/topics/ps-cc-2017-crash-since-cameraraw-update-9-12
has also returned!

56 Messages

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1K Points

The only application I use which prints with colour management is Photoshop. That's the only one with the problem. I conclude that any application which uses colour management to print will have the same problem, but I haven't been able to prove this.

56 Messages

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1K Points

I've found that if I open Photoshop before I open a raw image from Bridge it has less chance of crashing Photoshop.

158 Messages

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4.2K Points

I just tried Lightroom which is also color managed.
Accessing print dialogues is much quicker. A slight delay when switching from say portrait to Landscape (5-6 seconds) but nothing like the 60 second delays I am seeing in Photoshop.
Dave

56 Messages

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1K Points

3 years ago

P.S. 17.4.4 caused Camera Raw to crash and disable GPU acceleration on my PC. I used 17.3.3 until AMD fixed it in 17.7.1.

9 Messages

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220 Points

3 years ago

By the way I'm using NVIDIA Geforce GTX 965M and have just the same problem (extremly slow print Dialog). Driver Version 23.21.13.8808

9 Messages

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220 Points

3 years ago

As additional Information: in my enviroment the print dialog in Lightroom works fine -  that means the misfunction concerns only Photoshop. 

56 Messages

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1K Points

3 years ago

I assume Lightroom's printing is actually colour-managed? I've never used it.

158 Messages

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4.2K Points

Yes it is

Dave

56 Messages

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1K Points

3 years ago

BTW, interesting that nVidia's and AMD's current driver versions begin with "23.2x". I wonder if that's significant.

57 Messages

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1.2K Points

3 years ago

As it is very clear that this issue is persistent and really present in the latest PS CC versions; does anyone knows if Adobe and/or in cooperation with Microsoft/nvidia/AMD is going to solve this issue?!?

How or who will tackle this issue @Adobe?

56 Messages

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1K Points

Jeff Tranberry chimed in earlier. You might want to reply to that part of the thread.

56 Messages

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1K Points

By the way, I saw this problem in CC 2017 and CC 2018.