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Adobe Photoshop Family

4 Messages

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222 Points

Sun, Oct 29, 2017 10:21 AM

Photoshop CC 2018: Possible memory leak - reproduce always

I open edit and close anything up to 1000 images an hour in Photoshop and since the latest update i have noticed a sufficient slow down in Photoshop as i work. It needs restarting maybe every 15-30 mins currently.

Memory usage seems to creep up around 50MB per 16 images edited. It does this every time. It is currently using 3622MB and has nothing at all open.

Previous versions of Photoshop never had this problem.

Responses

396 Messages

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6.5K Points

3 years ago

Paul, I too have experienced this. Even just starting PS and minimizing it. The memory starts at 970mb and creeps up to 22,250mb without doing anything

Champion

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1.6K Messages

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28K Points

do you have a lot of open fonts or any plugins running? Ps should definitely not be taking up 970MB on a fresh start. Mine opens at 240MB and doesn't budge.

4 Messages

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222 Points

Mine too starts at 970mb. No fonts or plugins that i remember installing

396 Messages

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6.5K Points

No fonts or plugins as all!

108 Messages

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2.7K Points

3 years ago

I also had some insufficent memory errors until I reset my graphic card assignment. In case something like this applies to your situation, here goes: My laptop has two graphic cards and I can use Nvidia Control Panel to assign the more powerful graphic card to a particular program so it doesn't have to know how to ask for it. When Photoshop and Lightroom just upgraded, that association was lost so Photoshop was using the cheaper basic card. Perhaps some settings about the higher end card remained known in the Photoshop Registry ??? I don't know, but since I reset the Nvidia Control Panel to tell Photoshop to use the better graphics card I haven't seen the memory problem again. So far, anyway. Good luck to us all.

198 Messages

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3K Points

3 years ago

Had the same problem and posted it here:
I encountered 4 times a graphic card crash (screen black out) most likely due to a PSE 2018 memory leakage. The eventlog shows a Resource-Exhaustion-Detect:
Windows successfully diagnosed a low virtual memory condition; The following programs consumed the most virtual memory: PhotoshopElementsOrganizer.exe (4512) consumed 60576477184 bytes, ElementsSmartTag.exe (7872) consumed 429363200 bytes, and explorer.exe (10224) consumed 390012928 bytes.

  The only way out of this situation is to hit the reset button and restart Windows.

However due to other problems I have uninstalled PSE16/2018 and keep working on my PSE13 version without memory leaks......

P.S.
@Rob Rippengale:
I'm using a Nvidia GTX 750 Ti graphic card with two outputs and two screens. Everything works OK and I don't believe in my case the Nvidia control panel can be tweeked or reseted to solve this problem.

Adobe Administrator

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14.8K Messages

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285K Points

3 years ago

Paul, are you also on Windows? If so, what version? Do you also have an nVidia graphics card?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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222 Points

Yes windows 10 - running on laptop with dual graphics setup and nVidia Card GForce GTX 1050

1 Message

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60 Points

3 years ago

I also experienced significant memory usage as photoshop was used. I also had to manually kill the process in Task manager after I closed down the program. The whole PC was chugging... 

Win7 64

1 Message

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60 Points

3 years ago

I have this. Just zooming in and out of the same image adds upp memory. I've had photoshop crash and the whole computer. New Imac 5k 32 gig ram. Sierra.

1 Message

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62 Points

3 years ago

Photoshop, Illustrator, and Adobe After Effects (all CC 2018) have a massive memory leak (maybe other Adobe products, but haven't tested them yet).  Each app will continue to consume memory until the system gives an out of memory issue, even with 32gb of RAM.  Photoshop starts using 6gb of RAM before I open a single photo.  Open multiple photos or a Photoshop file with a lot of layers and it bombs out after a short while with Out of Memory errors.   Adobe Illustrator sucks up memory after I draw a single line.  I'm using Windows 7, but others using Windows 10 have the same problem.

CC2017 products do not have this problem.

Our office made the mistake of upgrading to the 2018 version, and now we're dead in the water with deadlines looming.  Wonderful.

1 Message

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60 Points

3 years ago

I have the same problem. I just close PS and start again. I turn on the Task Manager to monitor the memory going up.  I also have a Nvidia graphics card.  I'm using Win10 Pro. But this didn't start until I installed PS CC 2018.  Does Adobe know about this glitch?

2 Messages

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60 Points

3 years ago

I am using Photoshop CC 19.1.1 on a i7-6700k / 16GB / 256GB OS SSD and 128GB Scratch SSD system with Nvidia Geforce 1070ti system which run W10 Pro 64bit. I barely can finish editing one photo with 3-4 layers. As soon as I open a raw photo, the memory usage of Photoshop jumps to 9GB and after every tool I use (any brush, crop, brightness/contrast etc) the memory allocation increase and computer crashes - black screen. If I am lucky to finalize one photo before the crash, I see that after closing the photo, Photoshop still allocates ~14GB of RAM. The funny thing is I limited Photoshop memory settings to 10.5GB! This is frustrating.

396 Messages

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6.5K Points

3 years ago

This is just with PS running without any plugins or anything added!

Champion

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1.6K Messages

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28K Points

3 years ago

The leak appears to be back in 19.1.1. Working on 400MB files with linked smart objects, my ram usage fills up to 20GB in no time at all.

macpro 5,1 with nvidia.

2 Messages

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60 Points

3 years ago

OK, I solved the problem!

Here are the steps I followed. 
Download latest display driver from Nvidia.

Download display driver uninstaller (DDU) from;
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Boot windows in safe mode and run DDU. Shutdown the pc after cleaning. Boot again. 
You shouldn't restart. Just shutdown and boot up.

Install the drivers. I didn't install Geforce Experience and 3D drivers since I don't stream/record games. I don't know if it has any effect on our problem. I just didn't want anything extra. Just plain drivers and control panel, that's it.

Reboot.

I have three 42mpix raw photos open at the moment, they have 5 layers each: gaussian blur, unsharpen mask, gradient filter, motion blur, liquify and the ram usage is quite good.

51 Messages

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1.7K Points

3 years ago

I am seeing a pretty fast memory leak in Ps CC 2018 19.1.1 as well.  Had to downgrade back to 19.0 in order to get enough stability to get through processing of a wedding.  Windows 10 FCU Build 16299, Nvidia GTX 1060 3GB RAM with the 1/29/18 driver version 390.77 (latest version as of this post).

7 Messages

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130 Points

3 years ago

I frequently send images to PS from Lightroom in layers for stacking. The images are about 50 mb raw files, usually ten at a time. I use auto align and auto blend, flatten the resulting tiff file, save it back to Lightroom and close the image. Depending on the project, this happens multiple times.


On a recent attempt to do this, I received an out of memory message on the third go-around. My system uses an I7 3400Mhz processor with 16 gb ram and a separate Nvidia video card with 2 gb on board, Windows 10 home, 64 bit. PS is allocated 60% of the ram.


When I go to task manager - resource manager I can see what processes are using how much memory. Opening PS uses a little under 1 gb. Loading 10 images and running my project ups the use to 4 gb. After saving the image and closing it, the memory usage of PS does not go down (unless I  close the program). So if I load another stack and work it, the PS memory use rises another 4 gb to around 8-9 gb total. The third iteration is out of memory.


This is a new problem which started this winter after one of the updates to CC. This has not previously been a problem - I've done stacks up to 20 mages repeatedly without a problem. I haven't changed any of the preferences but couldn't say if something changed during an update.


Any ideas are welcome.

4 Messages

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222 Points

3 years ago

The only solution i have found is to use Photoshop CC 2017. It still has a leak but does not seem as bad as the newer versions. Maybe needs a restart every hour rather than ever 15 mins.