Skip to main content
Adobe Photoshop Family

2 Messages

 • 

360 Points

Mon, Oct 23, 2017 9:07 PM

Solved

Photoshop CC 2018: PNG Image Sequence Export Not Working

Just installed CC 2018 on 2 fresh new computers, and everything works fine except for png image sequence export. When we try it just says "Could not complete the Render Video command because of a program error". Any idea why?

Responses

Official Solution

Adobe Administrator

 • 

740 Messages

 • 

16.4K Points

3 years ago

Hey Everyone!

I am happy to announce that this issue should be resolved in the release of Photoshop that just went live, 19.1. Please open your Creative Cloud desktop app, update Photoshop and try it out!

Thank you,
Hannah

Adobe Blog: Selections Improvements, Advanced Support for Windows High-Density Monitors and More

What's new: https://helpx.adobe.com/photoshop/using/whats-new.html
What's fixed: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Instructions for updating: https://helpx.adobe.com/creative-cloud/help/update-app.html

777 Messages

 • 

16.7K Points

Thanks for the screenshot, however it's describing a different behavior from what this thread is about. Are you getting the same program error? What happens when the progress bar finishes?

Can you confirm that the 19.1 update installed properly?

Regards
Pete

2 Messages

 • 

360 Points

3 years ago

**UPDATE** This problem seems to be specific to CC 2018, we downgraded to 2017 for now

7 Messages

 • 

168 Points

3 years ago

I have a similar problem with cc2018. Whenever I try to export a png sequence, the png option isn't available. You can still see the option 'png', but it's grayed out.

1 Message

 • 

82 Points

3 years ago

Same here. With the CC 2017 version I didn't have any problem but since I updated to the CC 2018 that same message appears, about a program error, after I click the Render button when I want a sequence of PNG images.

2 Messages

 • 

90 Points

3 years ago

Just installed 2018 friday 11/3/17 and could not export PNG sequences from Export/Render Video option.  Uninstalling 2018.... sigh.  Back to cc 2017 for now.

158 Messages

 • 

4.2K Points

3 years ago

Hi

I get the same trying to render to a PNG sequence


From a frame timeline using File > Export > Render video to png sequence I get the "Program Error"

From a video timeline using Render video in the timeline menu the PNG option in Image sequence is greyed out

 

(CC2018 on Windows 10 v1709)

3 Messages

 • 

94 Points

This is the exact same problem I'm having where all the  PNG/alpha channel options are grayed out so you can't change them.  I really hope they fix this soon because I'm a sitting duck out here now!

231 Messages

 • 

3.8K Points

3 years ago

Too many bugs in CC 2018.....

4 Messages

 • 

72 Points

3 years ago

Same here .

39 Messages

 • 

926 Points

3 years ago

And also, if you export your frames as Photoshop Files, it flattens them and fills in the background. Really top notch stuff...

3 Messages

 • 

90 Points

3 years ago

Also had this problem. 

Ended up testing out the other imports and BMP and JPG still works. I didn't need transparency (this time) so I ended up exporting it out as JPGs and then converted them to PNGs.

Adobe Administrator

 • 

740 Messages

 • 

16.4K Points

3 years ago

If you are having this problem, would you please either post a file that is giving you problems to this thread or email one to me directly at: 

Thank you,
Hannah Nicollet

1 Message

 • 

82 Points

3 years ago

Trying to export an image sequence and Photoshop CC 2018 gets stuck on "Initializing Video Export" it hangs there. 

1 Message

 • 

60 Points

3 years ago

awaiting solution

3 Messages

 • 

94 Points

3 years ago

This reply was created from a merged topic originally titled Can no longer render video or image sequences with alpha channel/transparency in ....

Unsure if this bug has been reported before or not, but with the CC 2018 upgrade I've noticed that the settings to render animations with transparent backgrounds in Photoshop are grayed out and you can no longer select them...so it's now pretty much impossible to render videos or image sequences with transparency. I used to do this all the time, and have no idea why this is suddenly the case.

So for example, in the past if I wanted to render an animation in the timeline with a transparent background I could go File>Export>Render Video and then in the settings select "Photoshop Image Sequence" set the file format to PNG from the drop down menu, then set the alpha channel to "straight-unmatted" under the Render Options, and I'd be good to go. But with the update to CC 2018, for some reason the PNG file format and Alpha Channel settings are grayed out, so you can't actually select them. It makes no sense.

Similarly, I'm also unable to export animations in the timeline as MP4's with transparent backgrounds, because, like with the image sequence formats, the option to change the alpha channel settings under Render Options is grayed out so you can't select it. This was actually something I noticed recently in CC 2017 as well, but I was able to get around the problem by exporting my animations as PNG Sequences instead, which as I just mentioned, is no longer possible for some reason. This problem is SUPER weird to me, because I can render transparent MP4's in After Effects perfectly fine, I only encounter the problem in Photoshop and they both use Adobe Media Encoder for this function. 

I know a few other folks who are having the exact same problem on both Mac and Windows machines so I'm pretty sure it's a bug on Adobe's end. This is a pretty big hindrance and I would really appreciate it if someone from Adobe could take a look into this. (But if anyone else experienced these problems and was able to fix them somehow, I'm open to your suggestions.) If it matters I'm running Windows 10 Build 15063. Thanks!

7 Messages

 • 

168 Points

Hey!
A week ago adobe responded to this thread and asked for files that is giving the problems you are describing. I send them a file and they responded so they are aware of the issue and are most likely working on it.

777 Messages

 • 

16.7K Points

3 years ago

Thanks for the report, and sorry for the inability to export PNG image sequences, we have been able to reproduce this with the help of the community and are currently investigating. Stay tuned.

Regards
Pete

158 Messages

 • 

4.2K Points

Sorry Pete - the image is not fixed here with v19.0.1 on Windows 10.

- From a video timeline - Render to PNG image sequence is greyed

- From a frame animation timeline - Export - render to PNG sequence gives Program error

I shared a file with Hannah last week, happy to share /test as required.


Dave


7 Messages

 • 

168 Points

Hi Pete,

It's not fixed for me either on windows 7. Same problem appears when trying to export a png sequence.

777 Messages

 • 

16.7K Points

Looks like I made a mistake. Sorry folks, this fix did not make it into the release. My apologies. 

4 Messages

 • 

72 Points

Hey, Pete. Any ETA on the fix since it couldn't make it for the most recent one?

703 Messages

 • 

9.4K Points

Also, if one makes a Timeline (Create Video Timeline) the png file format disappears from File>Save As.

Opening a video or creating a Video layer does the same as well.