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7 Messages

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224 Points

Mon, Oct 23, 2017 6:29 AM

Solved

Photoshop CC 2018: Mouse cursor glitching over layers panel

Hi All, I'm using a MacBook Pro OS 10.12 6 with Photoshop cc 2018. When I'm using Layers in Standard Screen Mode the mouse cursor glitches/flickers between arrow and hand and struggles VERY SLOWLY across the pallet. When in the Full Screen Modes it doesn't seem to happen. I need to have several images open in separate windows at the same time to be able to take elements of some images into the others - hence Standard Screen Mode. Very frustrating esp when editing multiple images together with many layers! Any ideas? Many thanks, David

Responses

Official Solution

Adobe Administrator

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746 Messages

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16.5K Points

3 years ago

Hey Everyone!

I am happy to announce that this issue should be resolved in the release of Photoshop that just went live, 19.1. Please open your Creative Cloud desktop app, update Photoshop and give us feedback.

Thank you!
Hannah

Adobe Blog: Selections Improvements, Advanced Support for Windows High-Density Monitors and More

What's new: https://helpx.adobe.com/photoshop/using/whats-new.html
What's fixed: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Instructions for updating: https://helpx.adobe.com/creative-cloud/help/update-app.html

4 Messages

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92 Points

Mouse cursor started flickering after upgrade to Photoshop CC 2018 19.1. Cursor has a flushing blue circle and keeps jumping when making selecting. And WHAT IS REALLY BAD is that it behaves the same way with ALL other opened applications. The problem disappears as soon as Photoshop closed. Configuration is pretty much the same as posted above and I'm running Windows 10 with all recent updates. The same problem was also reported a few days ago on this forum by user ramy in thread "Photoshop: Mouse flickering after yesterday update". Response from Adobe seems slow and not helpful. I don't think it is acceptable for such well known product as Photoshop. At his point Photoshop CC 2018 19.1 is UNUSABLE

7 Messages

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172 Points

3 years ago

I have the same problem, it is terrible. Have you found a solution by now?

7 Messages

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224 Points

3 years ago

Hi Matthias, I haven't found a total solution but I have found a workable way around it. After trying virtually everything else i adjusted the mouse cursor size in system preferences which seems to have
stabilised the glitching! It still flickers a bit but doesn't get stuck over the pallet. Hope it works for you too! David

7 Messages

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172 Points

3 years ago

Hi David,

thanks for the workaround. Unfortunately that doesn't work in my case, maybe it's because I'm using High Sierra (10.13.1)... I'm afraid that I have to hope for an Photoshop-update :(

Thanks

7 Messages

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224 Points

3 years ago

Hi Matthias,

It wasn't happening until I updated to Sierra.
Haven't updated to High Sierra yet in case something else happens!

Several hours spent on the phone to both Adobe and Apple trying to solve this.

With the mouse cursor size workaround this is what worked...
I had a Photoshop image with multiple layers open,
then i opened System Preferences > Accessibility > Display > Cursor Size
and then adjusted the cursor size up and down until at one size the glitch mostly stops to the point where it's quite useable.

I've also noticed that if the layers palette is placed within the on-screen image frame area the glitch stops completely.

David

7 Messages

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172 Points

Yes, i also recognized, that it stops, when the layers palette is placed within the image frame area but I'm working on three Screens (Macbook Pro, 27",24"), so that (or working in "Application Frame") is no "solution" for me.

I've had a long chat with Adobe but none of their suggestions fixed the problem. I've also re-installed the 2017 Photoshop CC version and its the same problem there.

Since High Sierra (I skipped Sierra) I've e problem in InDesign too. The Curso is a bit slower and feels some kind of sluggish (I don't know, if thats the right word, I'm a german dumbass :D)

Thats very annoying at all ...

Adobe Administrator

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15.4K Messages

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290.8K Points

3 years ago

I'm not able to reproduce this. Could you post a video of what you're seeing as well as your accessibility settings for cursor size when it's happening?

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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170 Points

3 years ago

I'm having the same problem but the problem occurs in both Photoshop 2017 (18.1.1) and 2018 (19.0.0) after the upgrade to High Sierra 10.13.1. The cursor size may help a bit but, because the workaround OS-based, you have to deal with a large cursor in every app.  

I can confirm that working in fullscreen mode on a single monitor eliminates the problem however doing so drastically slows down my workflow (there's a reason I run four displays).

7 Messages

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224 Points

3 years ago

Hi Aaron, yes that's all true. It began when I upgraded to Sierra.
I need to run several screens too when editing in Photoshop.
With the cursor size workaround it also seems to work with the cursor at minimum size.
Still not ideal but might be better for you than the large cursor?
Perhaps Adobe and Apple need to confer to sort this problem out.
Very frustrating and slowing down my workflow as well!

7 Messages

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172 Points

3 years ago

I found out that the problems disappear if I do not connect an external monitor. Is that the same with you? Which graphics card is installed in your Macbooks? I've got the AMD Radeon R9 M370X 2 GB.

4 Messages

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170 Points

3 years ago

Mine has the same card.

MacBook Pro  (Retina, 15-inch, Mid 2015)
Processor  2.5 GHz Intel Core i7
Memory  16GB 1600 MHz DDR3
Graphics  AMD Radeon R9 M370Z 2GB

I have two additional monitors connected via Thunderbolt and a third using the HDMI output. My workflow is far too complex to use only the Macbook's Retina display. Day to day, I use the laptop display for miscellaneous apps like email or a browser window and about the only time I'm on a single display is during a meeting or giving a presentation where I connect to a remote projector.

Adobe Administrator

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15.4K Messages

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290.8K Points

3 years ago

Good clues. Let me see if I can reproduce on a similar system here.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.4K Messages

 • 

290.8K Points

3 years ago

I'm trying on a High Sierra system with many floating documents on a dual monitor system. Still can't reproduce, sadly. Would it be possible to get a video of your entire screen to see what you're seeing? Might give us some more clues.

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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172 Points

3 years ago

I have almost the same macbook as Aaron, only my cpu is an i7 2.8Ghz. I‘ve connected a 27 "Eizo monitor on the HDMI port and a 24" Dell monitor on the Thunderbolt port for working. I use Macbook screen only for emails, safari, etc.


I‘ve tried to make a screen-capture with quicktime but you couldn‘t see it realy good on the video. I‘ll try another tool for that.


By the way: Does anyone also have problems with Bluetooth? It often doesn‘t work on my macbook („not available“) and it seems, that this problem only appears, if the additional monitors are connected.

4 Messages

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170 Points

3 years ago

As Matthias mentioned,  Quicktime Screen Capture doesn't show the flickering cursor (flashing between the hand and arrow). The drag rate over the layer palette is roughly 25% of normal speed UNLESS the file is behind the palette or you're working in full screen mode on a single monitor.

7 Messages

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172 Points

Yes, it's exactly the same on my macbook. Maybe you can't see the flickering that good, because quicktime does to less fps while capturing but you can see the slowdown on the layer palette. I also got this problems on the swatches- and the history-palette. 

7 Messages

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154 Points

3 years ago

Same problem here. I created a GIF to demonstrate what happens. After clicking on a layer or a paragraph style, then hovering over that panel, the cursor flickers between the hand and the pointer.

I have tried, unsuccessfully:
- turning off hardware acceleration (Photoshop)
- turning off Google Chrome hardware acceleration (it was a stretch, but Chrome has affected Photoshop in the past)
- moving Photoshop to a different screen (main is Apple Cinema, Thunderbolt; other is Dell Thunderbolt)

As noted, Photoshop Full Screen options are fine.