stuart_smith_5758080's profile

10 Messages

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206 Points

Wed, Mar 28, 2018 11:50 PM

Photoshop CC 2018: Menu bar unresponsive after unlocking 'background layer' on a jpeg to edit

Photoshop CC 2018 — v19.1.2
Mac OS 10.11.6

When I open a jpeg and press option key and double-click the locked layer to edit, the menu greys out and the app becomes unresponsive. I have to force quit.
Repeatable bug.

Responses

211 Messages

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4.2K Points

3 y ago

No need to press the option key. just single click the lock on the layer and the layer become editiable.... at least on my machine v19.1

Employee

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185 Messages

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3.9K Points

3 y ago

I tried the option double click and it changed background to layer 0.  If this is still happening for you please let us know what OS version you are running and something about your hardware.  

Adobe Administrator

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3.5K Messages

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53K Points

3 y ago

Howdy Stuart,

I understand that you're seeing this repeatably, but how about with different JPGs?  Or are you trying the same one each time?  What other third-party plugins might you have installed?

I happened to have done this on both Win and Mac just this morning running 19.1.2 (in German, no less) and had no problem on either.  I'm wondering what might be different on your machine(s)...

Thanks,
David

Adobe Administrator

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15.9K Messages

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295.3K Points

3 y ago

I wasn't able to repro either. A few things that might help us with clues:

1. video recording of what you're doing
2. A sample process when Photoshop hangs
3. Your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.

Sr. Product Manager, Adobe Digital Imaging