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Adobe Photoshop Family

290 Messages

 • 

6.3K Points

Wed, Oct 18, 2017 6:30 PM

Solved

Photoshop CC 2018: Healing and Spot Healing Brush Lag

In most recent 2018 update, healing and spot healing brush have become much less responsive, sometimes taking multiple seconds after completion of stroke to affect the image.

Late 2016 Macbook, up to date OS and Software

I've done the regular things like turning off OpenCL and changing other performance options... no change.
GIF framerate is sped up 2x 

 

Responses

Official Solution

Adobe Administrator

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780 Messages

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16.7K Points

3 years ago

This should be resolved in the 19.0.1 update released last night. Please update Photoshop using the Creative Cloud desktop app, and let us know how it feels!

Regards
Pete

290 Messages

 • 

6.3K Points

Thanks Pete,
This fixed one of the brush issues, but lag of graphic resizing of the brush still persists:
https://feedback.photoshop.com/photoshop_family/topics/brush-resizing-lag-in-new-2018-update?topic-r...

Employee

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229 Messages

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6K Points

3 years ago

Steve,

Can you take a look at your console log to see if the OS or Photoshop is reporting anything there?  Also, it would be worth looking at activity monitor to see if PS CC 2018 is using more CPU when using those tools compared to previous versions.  Thanks.

290 Messages

 • 

6.3K Points

Hi Adam,
Thanks for the speedy reply.
Nothing abnormal in memory or CPU resources. I've purged the history, tried many combinations of performance variables in PS settings, the only thing that fixes it is a restart of PS.
I'm not sure what to look for in the console log. No errors are showing up for Adobe or Photoshop

Adobe Administrator

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15.4K Messages

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291.2K Points

3 years ago

Have you restarted your computer after the update? I had another customer report this issue and a restart of their system corrected the issue.

Sr. Product Manager, Adobe Digital Imaging

290 Messages

 • 

6.3K Points

I did try a restart and Disk First Aid, neither have resolved the issue

290 Messages

 • 

6.3K Points

Technically a restart of OS or Photoshop reset the problem, but it comes back after a short time of working every time.

6 Messages

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244 Points

This is happening to me too, I've called tech support twice, I hope Adobe comes up with a solution quick because it's costing many of us time and money for this insane lag, restarting PS over and over again is a lame option and not realistic. Tech support told me to reset brush settings to default but this is a pain too that doesn't always work. I use a Wacom Cintiq 13 touch tablet but it does the lag even without the tablet.

I'm about to go back to 2017 version because this one should never have been released with these glitches. Next time they should have full time professional retouchers and artist use the products before they release them. It would have been discovered in minutes...

4 Messages

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112 Points

Turn off smoothing and you should be good. Seemed to work for a lot of people now.

8 Messages

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154 Points

turning off smothing doesn't work for ever......after cca 1hour of work is there a lag again :( 

1 Message

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60 Points

I have this problem too and the tool gets stuck showing black on the subject. Rubbish update period. 

6 Messages

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164 Points

I also have this issue. The tool lags several seconds between clicks. Sometimes it behaves as it I'm Shift-clicking (the healing brush makes straight lines between click points). I've restarted my computer several times since the update, and the only remedy seems to be restarting Photoshop when the symptoms occur. I thought it could be a Wacom driver issue, but it doesn't seem to be the case.

2014 5K 27" iMac
4GHz Intel i7
32GB RAM
AMD Radeon R9 M290X w/ 2048MB of memory
250GB SSD

  

10 Messages

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312 Points

3 years ago

I came in here to report the same problem. I work on typically very large images (10,000 pixels) and the spot healing brush is now almost unusable. There is incredible lag, so I can no longer go from spot to spot as the lag will either not catch up or it will create a line point between the two spots and create an even larger delay. 

Back to the clone tool in the meantime. Hope there is a fix for this. Wouldn't have updated if I had known of the slowdown...

On OS 10.2.6 and have restarted after installation.

2 Messages

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210 Points

I too experienced the "line point between two spots" almost like holding shift between each click. Rebooting PS cleared it up but saving large 16-bit files takes a while. However, I have also recently worked a long period of time without the issue. 

290 Messages

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6.3K Points

Don't forget to hit the "me too" so this bug becomes a priority

2K Messages

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35K Points

> Back to the clone tool in the meantime. Hope there is a fix for this. Wouldn't have updated if I had known of the slowdown...>

You're not stuck on 2018. You can reinstall 2017 if you uninstalled it. Personally, I keep the last version back for some time after installing a new version—just in case something comes up that makes my life harder.

8 Messages

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156 Points

I am having the same exact issue. Reseting PS fixes it. But, it ALWAYS crops up again AFTER I run the dust/scratches filter. That seems to set it off for me.

17 Messages

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354 Points

Same thing here. Mine happens immediately. I get the lag and the lines. I tried resetting to "use the legacy algorithm" for healing brush, but that almost made it worse. Beta testing during my workday is a hassle. 

2 Messages

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92 Points

I am  having the same problem which never existed with prior versions.  I have a very high end PC with all SSD drives .... this is crazy.  Editing has become a nightmare.  Please fix this ASAP.  Reboots, resets, turning off GPU card, etc. makes no difference.  Unacceptable.

2 Messages

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210 Points

3 years ago

Here's my sample of the issue.

290 Messages

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6.3K Points

Don't forget to hit the "me too" so this bug becomes a priority

10 Messages

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262 Points

have the exact same situation on Win10 with Intell 8core, 32gb ram and nvidia 1060 6gb. The bug is in the (Spot) Healing Brush tool, the Patch tool works perfectly like with PS18.

6 Messages

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168 Points

I've had the exact same problem. I cursed at my screen all day and finally tapped out. Uninstalled and back to CC 2017.

1 Message

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60 Points

me too !

1 Message

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60 Points

Problem solved with Nov 14, 2017 update

45 Messages

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1.1K Points

Same here , 2017 was like this inte first release too .
Today’s release seems to have solved it. -
- question is why release it with such a unusable blatant bug ?
Us photographer and retouching houses reply on cloning and healing

Is it not being beta tested by Pro people ?

290 Messages

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6.3K Points

3 years ago

Ok, it's not just the healing tool for me. Zooming in and panning are occasionally lagging exactly the same as the healing tool, taking multiple seconds to react, but the cursor freezes for these two actions in between rendering.

39 Messages

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798 Points

3 years ago

Having same problems, with painting brushes, especially any effect and tne new brushes.

290 Messages

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6.3K Points

3 years ago

Love the new algorithm for the Select and Mask tool, but healing brush makes it unusable... have to switch back to 2017, don't have time to keep testing.

156 Messages

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4.3K Points

3 years ago

Did you trash your Prefs when you installed CC 2018?
I had problems with the Healing Brush until I trashed my Prefs and rebooted the computer.

5 Messages

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202 Points

3 years ago

Same issue here people - the spot healing brush is now totally unusable with one simple click on the smallest specs of dust taking 10 seconds (I have timed it a couple of times) to complete it's healing.

Ironically the healing brush in Lightroom that I have complained about being too slow and unusable for years is now faster and more usable than the one in Photoshop! (though still no wear near good enough for Adobe to brag about it as an improvement the way they have been, it's still poor).

I've hit the Me Too button - and hope they can fix this soon I have hundreds of macro shots of micro chips to work through and although they were cleaned extensively every spec of dust on the product looks huge!

5 Messages

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202 Points

3 years ago

After a day of messing about I appear to have overcome this issue - I'm not the methodical type unfortunately so I'm not exactly sure what I did to fix the problem but I recommend you persevere. Lots of reboots and checking drivers - "one of" the last things I did was unplug the Wacom art pad all together then reboot - after this I found the spot brush to be working nice a fast, and after I plugged the art pad back in with everything still running - it has been OK since then, (I'm not touching anything else until I have finished this job).

5 Messages

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202 Points

I take it all back - the solution, whatever it was, did not last -

I feel like I've been sold a great looking car but when I looked under the bonnet it had a wound up elastic band where the engine should be! -

Why are large companies allowed to sell things that do not work as described?

2 Messages

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78 Points

and why must we pay for it? the spot healing is broken, i'd like this month's fee discounted thank you Adobe. I'm lucky I have the luxury this week to take some time away from editing.

290 Messages

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6.3K Points

A lot of companies I support do this.. if they have a moderate to big screw-up they, before anyone even has time to notice, automatically credit the month for free..... A much appreciated and respectful gesture....

Employee

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229 Messages

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6K Points

3 years ago

We've had other reports of slow brush performance fixed with a preference reset and restart. If you haven't tried this yet, please do: use the button "Reset Preferences on Quit" from Preferences > General, then restart your system.  Does the lag still occur?  Please let me know.  Thanks.

290 Messages

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6.3K Points

I tested this and it gave the same results as restarting the program... works for a bit then goes downhill

2 Messages

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72 Points

Hi Adam, I did this about an hour ago (Reset Prefs on Quit) and so far so good

2 Messages

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72 Points

Update, still working well after 3+ hours :)

3 Messages

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82 Points

Thanks. So far so good here too.

17 Messages

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354 Points

TRashed preferences and it's gone for now. But so are all of my preferences. Bummer of a solution. 

1 Message

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62 Points

I'm having the same issue also. Tried everything, several PS performance settings, maintenance routines on my Mac, deleting caches....all of it after a few minutes working, the healing brush starts lagging again. Will this be fixed with a patch or should I go back to previous version.

290 Messages

 • 

6.3K Points

This isn't the solution guys, its posted further down. Slide the smoothing slider down to 0%

6 Messages

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244 Points

This did not work for me

5 Messages

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202 Points

3 years ago

Sorry for the FALSE HOPE everyone . . . 

Well whatever fixed it did not last,  just a couple of hours use and it's now as bad as it ever was - Looks like its something Adobe broke and I can't fix it!!! I'm so far behind now this is now costing me money.

Employee

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229 Messages

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6K Points

3 years ago

Can the people affected by this please help us by providing what type of file they're seeing this on?  8bit, 16bit? RGB, large, small, amount of layers?  Any info would be helpful for us in trying to reproduce this.  Thanks.

10 Messages

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312 Points

I always work in 8bit, usually RGB.

I've experienced this problem on images ~10,000 x 7,000 pixels (155 dpi), single layer.

Also experiencing this on smaller 1200x1200 multi-layered TIF files (~8 layers), regardless of the toggle sample all layers being on or not.

I counted just now and it took over 20 seconds to clean up a single "spot" (20 pixel brush) on the 10,000x7000 flat image. The time on the smaller one is 3 seconds.

5 Messages

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202 Points

This really should not matter they are the same type of files as the last few thousand files I was using all year long and before.

My use of PS is very repetitive this app should work no matter what the files and it especially should work at least as well as it did before on the same files - unless it is a downgrade!

But as you asked they are just simple RAW files straight out of a Fujifilm GFX 50s on a round trip from some basic batch processing in Lightroom (so it becomes a PS file when I hit the edit in PS comment in Lightroom of course) - if you think it's down to file size what the hell is going to happen when I want to look at large something out the Hasselblad or even larger such as our large format film scans.

Just make it work as it did before we never had to use specific type or size of file before.

BTW - I just reset preferences on quit and of course now my PS looks bad and I need to spend a whole load more time finding my way around it and putting everything back where I expect it to be!!

290 Messages

 • 

6.3K Points

Happening on all tested files sizes from normal pro cameras, always 16bit Profoto

8 Messages

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156 Points

Seems to happen to me after I run the dust/scratches filter.

2K Messages

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35K Points

> Seems to happen to me after I run the dust/scratches filter.>

So how long has a retouching session been before this happens, and is it always after the dust&scratches filter? I tried it out on an old scan using D&S to remove just the smallest bits of dust, then spent another 15 minutes rapidly going over the entire image with the Spot Healing brush, and I had one incident where it "connected the dots," which it sometimes does, but other than that, it never lagged at all and I never slowed down. So does it take going through a few images like that to make it become a problem?

290 Messages

 • 

6.3K Points

For me it has nothing to do with dust and scratch. I haven't noticed a pattern, but it will happen shortly into the first image I start work on after opening the program

31 Messages

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508 Points

8 bit, rgb, 5267x5267, 5 raster layers, 4 smart objects (2 with gaussian blur, 1 with liquify and puppet warp), 1 solid color with vector mask . Small lags 1-2 sec. (but with pretty good computer configuration). Tablet used, wacom.

23 Messages

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614 Points

8bit, psd format, 2 layer, 7300x4900px, RGB image

2 Messages

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70 Points

8 bit 10,000x7,000 pixels RGB, many adjustment layers, smart objects, regular pixel layers.
8 bit 4,500x6,500 pixels RGB no layers, just the background

8 Messages

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154 Points

16bit psd, 4000x3000px, one layer!, RGB, win10 PC

33 Messages

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582 Points

.dng file (from Canon 5D3) opened from Lightroom i.e. no layers. I add a single transparent new layer above to do healing. The first heals are ok for a short while then it just gets very slow as reported by others. Have to close and re launch Ps every few minutes to get the speed back. It used to be as close as possible to real time but now it's worse than Lightroom. Using Wacom on MacOs Sierra

10 Messages

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262 Points

16bit, RGB, 25MPix, mouse.
Lag starting after around 25 clicks (+3000Mb of RAM / working set).
GPU peak to 25% during each lag
CPU peak to 30% during each lag

System:
Adobe Photoshop Version: 19.0 20170929.r.165 2017/09/29: 1138933  x64
Number of Launches: 306
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.14393.1198
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3999 MHz
Built-in memory: 32716 MB
Free memory: 2 MB
Memory available to Photoshop: 29447 MB
Memory used by Photoshop: 60 %
Surface Dial: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
Display Bounds: top=0, left=2560, bottom=1440, right=5120
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=6144
glgpu[0].GLName="NVIDIA GeForce GTX 1060 6GB"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="22.21.13.8494"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1060 6GB/PCIe/SSE2"
glgpu[0].GLRendererID=7171
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_24ddebfb518b5a55\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_24ddebfb518b5a55\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_24ddebfb518b5a55\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_24ddebfb518b5a55\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_24ddebfb518b5a55\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_24ddebfb518b5a55\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_24ddebfb518b5a55\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_24ddebfb518b5a55\nvldumd.dll"
glgpu[0].GLDriverDate="20170718000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6144
clgpu[0].CLName="GeForce GTX 1060 6GB"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="384.94"
clgpu[0].CLBandwidth=1.42807e+11
clgpu[0].CLCompute=1627.64
License Type: Subscription
Serial number: 90970897118203259305
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\rogez\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  E:\, 5,46T, 585,2G free
  D:\, 188,9G, 47,1G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

41 Messages

 • 

964 Points

8bit and 16bit uncompressed TIF files, color space is Adobe 1998. Files are typically 11,000px X 14000 pixels, created with a Betterlight 8K 4x5 scanback camera. 

Employee

 • 

229 Messages

 • 

6K Points

3 years ago

Also it would be helpful to know if you are driving PS with a mouse or tablet.  Thanks.

10 Messages

 • 

312 Points

Mouse here. I have tried with a tablet and am experiencing the same results (no faster or slower)

290 Messages

 • 

6.3K Points

Intuos Pro 2015 (tested with multiple Wacom drivers, both current and two years old)

2 Messages

 • 

70 Points

Have tried both, same issue.

8 Messages

 • 

154 Points

doesn't matter, mouse or wacom intuos 3, still the same lag 

1 Message

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60 Points

no diff