3 Messages
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132 Points
Sun, Oct 29, 2017 3:01 PM
Photoshop CC 2018: Doesn't open images correctly, just shows black image or the "transparent" screen
Hello everybody, I've just updated my Photoshop and Lightroom to CC 2018, Lightroom seems to work correctly (even if I can't find some old feature, might need to dig a bit deeper), but Photoshop is just giving me problems over problems.
When I try to "Edit" a photo firstly adjusted in Lightroom, it shows just a black picture, or the transparent background:

As you can clearly see from the layers, the image looks alright there.
This happen even if I try to manually open the image from Photoshop, or if I try to edit the RAW picture from Photoshop and then edit it (it let me edit the RAW picture but, once opened, it just shows a black picture or the transparent background).
The same problem happens if I try to open a simple JPG or PNG image.
In the homepage of Photoshop I can see the images as they should be:

I've already tried to remove the "Use graphic processor" from the preferences and restart Photoshop, but it didn't change the result.
I've even tried by uninstalling it and reinstalling it, still without success.
Any suggestion please?
Thank you all
When I try to "Edit" a photo firstly adjusted in Lightroom, it shows just a black picture, or the transparent background:
As you can clearly see from the layers, the image looks alright there.
This happen even if I try to manually open the image from Photoshop, or if I try to edit the RAW picture from Photoshop and then edit it (it let me edit the RAW picture but, once opened, it just shows a black picture or the transparent background).
The same problem happens if I try to open a simple JPG or PNG image.
In the homepage of Photoshop I can see the images as they should be:
I've already tried to remove the "Use graphic processor" from the preferences and restart Photoshop, but it didn't change the result.
I've even tried by uninstalling it and reinstalling it, still without success.
Any suggestion please?
Thank you all
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4 months ago
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hannah_nicollet
Adobe Administrator
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747 Messages
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16.5K Points
3 years ago
Sorry you're having trouble with your installation of Photoshop. Try resetting your preferences:
https://helpx.adobe.com/photoshop/using/preferences.html
Video tutorial demonstrating how to reset preferences back to default here (starts at 5:05): http://video.tv.adobe.com/v/6932/
Let me know if that helps.
Regards,
Hannah
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lila_theis
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nzbaen
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lila_theis
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nzbaen
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mutley_bpftl7dqrl7fp
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unidem_floater
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I ended up updating photoshop2018 through the Adobe Creative Cloud desktop app and it's now fine.
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