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9 Messages

 • 

274 Points

Fri, Jan 26, 2018 8:07 PM

Solved

Photoshop CC 2018: Distorts/pixelates images when being placed or resized

I recently updated to Photoshop CC 2018 19.1.0 and have been noticing a strange occurrence when placing images or when I try to resize them. I've noticed it in Illustrator as well. I am not sure if it's my computer or Adobe's issue. I've uninstalled Photoshop and reinstalled it and it seemed to fix it temporarily.

Anyway, this is what is happening:
(Before resizing)


(Image Transform)


(Confirm Transform)


Any idea as to what is going on or how to fix this?

Thanks!

Responses

Official Solution

Adobe Administrator

 • 

746 Messages

 • 

16.5K Points

3 years ago

Hey Everyone,

Thanks for the reports and all of the feedback concerning this issue. This will be resolved in the next update to Photoshop and I will post to this thread when it is ready to download.

Regards,
Hannah

1 Message

 • 

60 Points

3 years ago

I'm running into the same issue. In my case, I get the distorted/pixelated image just from opening the file in Photoshop.

9 Messages

 • 

274 Points

Yes, I have noticed that as well! And if you save it, it's permanently stuck in that pixel mode and can't be undone.

2K Messages

 • 

35K Points

3 years ago

Have either of you tried turning off Use Graphics Processor in Preferences > Performance, to see if that doesn't clear things up for you? It does sound like a video card issue.

If that works, or doesn't work, could you come back and say what OS you're running and what your basic system specs are? It's difficult for Adobe to know how to help you if they don't know a bit more about what you're working with.

9 Messages

 • 

274 Points

I unchecked the "Use Graphics Processor". I will see if that makes a difference in the meantime.

I'm running on MacOS High Sierra version 10.13.3
Processor: 2.5 GHz Intel Core i7
Graphics: Intel Iris Pro 1536 MB

[UPDATE]
Unchecking this didn't solve the problem. I'm still encountering the distortion.

Adobe Administrator

 • 

746 Messages

 • 

16.5K Points

Hi Cleo, 

Thanks for testing the problem by disabling your GPU and giving us an update. Can you go to Help > System Info and then copy and paste the contents of that window?

Thanks,
Hannah

9 Messages

 • 

274 Points

Hannah, how much information should I copy?

Sidenote: I've noticed that if I open the image from Illustrator, and then did a copy/paste into Photoshop, the image looks fine.

Adobe Administrator

 • 

746 Messages

 • 

16.5K Points

It does seem long doesn't it! :) But yes - all of it would be ideal.

The reason it's nice to have it here with the issue thread is so that it's easier to track the issue with the system specs where it originated. Also others who come to this thread with the same problem can more easily compare their configurations with yours and that can help everyone troubleshoot the issue. That said, if you'd rather not paste it you could email it to me directly too. Up to you! 

Thanks!
Hannah

9 Messages

 • 

274 Points

Adobe Photoshop Version: 19.1.0 20180116.r.238 2018/01/16: 1153018  x64
Number of Launches: 81
Operating System: Mac OS 10.13.3
System architecture: Intel CPU Family:6, Model:70, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2500 MHz
Built-in memory: 16384 MB
Free memory: 8598 MB
Memory available to Photoshop: 13035 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
High DPI Monitor
Display Bounds: top=0, left=0, bottom=900, right=1440
Display: 2
Display Bounds: top=0, left=1440, bottom=1440, right=4000
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=1536
glgpu[0].GLName="Intel Iris Pro OpenGL Engine"
glgpu[0].GLVendor="Intel Inc."
glgpu[0].GLVendorID=32902
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Intel Iris Pro OpenGL Engine"
glgpu[0].GLRendererID=16925954
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Oct 31 2017 18:30:00)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1536
clgpu[0].CLName="Iris Pro"
clgpu[0].CLVendor="Intel"
clgpu[0].CLVendorID=16925952
clgpu[0].CLDriverVersion="1.2(Dec 19 2017 21:05:44)"
clgpu[0].CLBandwidth=4.70752e+10
clgpu[0].CLCompute=219.866
nativegpu[0].NativeName="Intel Iris Pro Graphics"
License Type: Subscription
Serial number: 90970799427782455649
GUIDBucket:
Application folder: /Applications/Adobe Photoshop CC 2018/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 465.7G, 89.5G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/Plug-ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2018/Plug-Ins/

Installed components:

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   AdobeXMPScript.framework   AdobeXMPScript   79.160451   79.160451
   ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"
   ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"
   AdobeCrashReporter.framework   AdobeCrashReporter   7.6.0   
   boost_system.framework   boost_system   11.1.0.0   
   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"
   AdobeACE.framework   AdobeACE   2.20.02.39705   79.589342
   AdobeOwl.framework   AdobeOwl   5.2.11   
   mediacoreif.framework   mediacoreif   11.1.0.0   
   manta.framework   manta   2.0.00.1   1.
   dvaunittesting.framework   dvaunittesting   11.1.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.34320   79.562390
   k2.framework   k2   1   
   AIDE.framework   AIDE   1.5.0.36540   79.574279
   dynamiclink.framework   dynamiclink   11.1.0.0   
   dvametadataUI.framework   dvametadataUI   11.1.0.0   
   UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"
   AdobeExtendScript.framework   AdobeExtendScript   4.5.8.1   81.1150526
   boost_filesystem.framework   boost_filesystem   11.1.0.0   
   AdobeBIB.framework   AdobeBIB   1.2.03.39705   79.589342
   AdobeXMPFiles.framework   AdobeXMPFiles   79.160451   79.160451
   AdobeLinguistic.framework      22175   
   dvaplayer.framework   dvaplayer   11.1.0.0   
   PlugPlugOwl.framework   PlugPlugOwl   8.5.0.87   
   AdobeAGM.framework   AdobeAGM   4.30.87.39705   79.589342
   adobe_caps.framework   adobe_caps   10.0.0.6   1.584361
   AdobeSVGRE.framework   AdobeSVGRE   6.0   79.588619
   AdobePDFL.framework   AdobePDFL   15.0.0.38423   79.226411
   dvacore.framework   dvacore   11.1.0.0   
   AdobePIP.framework   AdobePIP   7.4.1.109.46827   
   AdobePDFSettings.framework   AdobePDFSettings   1.4   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.34320   79.562390
   dvatransport.framework   dvatransport   11.1.0.0   
   Cg.framework   NVIDIA Cg      
   boost_signals.framework   boost_signals   11.1.0.0   
   AdobeXMP.framework   AdobeXMPCore   79.160451   79.160451
   AdobeJP2K.framework   AdobeJP2K   1.2.2.38423   79.266298
   dvaaudiodevice.framework   dvaaudiodevice   11.1.0.0   
   LogSession.framework   LogSession   7.4.1.109.46827   
   PlugPlugExternalObject.framework      8.5.0.87   
   AdobeScCore.framework   AdobeScCore   4.5.8.1   81.1150526
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.0.38473   79.582907
   dvametadataapi.framework   dvametadataapi   11.1.0.0   
   CITThreading.framework         
   WRServices.framework         
   amtlib.framework   amtlib   10.0.0.221   
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.39705   79.589342
   boost_threads.framework   boost_threads   11.1.0.0   
   aif.framework   aif   6.0.00.1   1.
   AdobeCoolType.framework   AdobeCoolType   5.17.00.39705   79.589342
   dvamediatypes.framework   dvamediatypes   11.1.0.0   
   AdbePM.framework   AdbePM   2.5.00.377243   1.578146
   boost_date_time.framework   boost_date_time   11.1.0.0   
   AdobeMPS.framework   AdobeMPS   5.8.1.38423   79.582572
   dvaui.framework   dvaui   11.1.0.0   
   ahclient.framework   ahclient   3.0.0.6   
   ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"
   dvamarshal.framework   dvamarshal   11.1.0.0   


Required plug-ins:

   3D Studio 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Accented Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 19.1, © 2014-2018 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 10.1 (864), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 10.1 (864), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 19.1.0  © 2002-2018 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Collada DAE 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Color Halftone 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   CompuServe GIF 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Conté Crayon 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 19.1.0  © 2003-2018 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Eazel Acquire 19.1.0  © 2007-2018 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
   Entropy 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 19.1.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Flash 3D 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Fresco 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Google Earth 4 KMZ 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Grain 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 19.1.0  © 2018 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 19.1.0  © 2001-2018 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 19.1, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 19.1, © 2002-2018 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 19.1, © 2001-2018 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 19.1.0  © 1990-2018 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Photoshop 3D Engine 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “Photoshop3DEngine.plugin”
   Photoshop Touch ©2013-2018 Adobe. All rights reserved. - from the file “PSDX.plugin”
   Picture Package Filter 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PLY 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Pointillize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PRC 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Radial Blur 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 19.1.0  © 2003-2018 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 19.1.0  © 2012-2018 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 19.1, © 1999-2018 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 19.1.0, © 2002-2018 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shake Reduction 19.1, © 2014-2018 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
   Shear 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 19.1.0  © 1993-2018 Adobe. All rights reserved. - from the file “Solarize.plugin”
   Spaces 19.1.0, © 2015-2018 Adobe. All rights reserved. - from the file “Spaces.plugin”
   Spatter 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   STL 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Sumi-e 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   U3D 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Underpainting 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “statistics.plugin”
   Virtual Reality Modeling Language | VRML 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Water Paper 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 19.1, © 1991-2018 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wavefront|OBJ 19.1.0  © 2006-2018 Adobe. All rights reserved. - from the file “U3D.plugin”
   Wind 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 19.1.0  © 1989-2018 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 19.1, © 2003-2018 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”
   com.adobe.inapp.purchase  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html”
   New Document  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.fnft/fnft.html”
   Libraries  2.11.27 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”
   Start  2.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Zeplin  1.0.0 - from the file “/Users/cleosonski/Library/Application Support/Adobe/CEP/extensions/io.zeplin.photoshop-panel/index.html”
   Export As  3.1.2 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”
   Export As  3.1.2 - from the file “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Installed TWAIN devices: NONE

Adobe Administrator

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746 Messages

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16.5K Points

3 years ago

Hi All,

With what file types are you seeing this behavior?

9 Messages

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274 Points

I've so far only noticed it with any image formats, like jpg and pngs.

Adobe Administrator

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746 Messages

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16.5K Points

So you have seen this on jpgs? The known issue (that will be resolved in the next release) is with pngs only. 

Adobe Administrator

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746 Messages

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16.5K Points

What is the file type of the screenshot you posted above?

1 Message

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60 Points

3 years ago

Has there been any resolution to this issue? I'm struggling with this issue too after updating to the latest version of Photoshop.

8 Messages

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130 Points

3 years ago

Same problem here as well. Any resolution to this issue yet?

Adobe Administrator

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746 Messages

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16.5K Points

3 years ago

Are you working with pngs? I'm wondering if it's this issue: https://feedback.photoshop.com/photoshop_family/topics/png-images-appear-as-distorted-lines-photosho...

(Screen shots have the same Andy Warhol appearance)

Adobe Administrator

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746 Messages

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16.5K Points

3 years ago

Cleo,

I'd like to file a case on Illustrator also. Have you shared any screenshots of what you're seeing there? If you share them I'll include them with the case.

Thanks,
Hannah

9 Messages

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274 Points

Sure,
So far I haven't experienced the issue in Illustrator. I've been using Illustrator as a like a copy and paste into photoshop to solve the problem when I encounter it. For some reason when I open the image in Illustrator and paste into Photoshop as pixel or shape layer it shows up fine. It's not ideal workflow, but it's a way around the issue.

Adobe Administrator

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16.5K Points

Thanks, Cleo. I'm a little confused about your original post when you said you were also seeing this in Illustrator. What did you mean by that? Also, is this a png?

Regards,
Hannah

9 Messages

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274 Points

Correct, I did originally notice it in Illustrator, but since then I haven't seen the issue reoccur. I'm starting to think it is only with pngs.

1 Message

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60 Points

3 years ago

I run into the same issue too. 

Adobe Administrator

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746 Messages

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16.5K Points

Is that a png, Farid?

Adobe Administrator

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746 Messages

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16.5K Points

So that is just with a new document? What steps did you take prior to seeing the distortion?

9 Messages

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274 Points

It happens in different scenarios.
1. If you drag a png to open in Photoshop or onto an artboard in photoshop.2. If you free transform an image file within Photoshop.

Adobe Administrator

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746 Messages

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16.5K Points

What about when you see it in Illustrator?

Adobe Administrator

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746 Messages

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16.5K Points

Farid I see from the layers that's a screenshot - what file type was it that you were working with when you took that screenshot?

8 Messages

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130 Points

Every time it has happened to me, it didn't seem to matter what file type. I've had it happen with jpg, png, pdf, and psd files. Basically any time I insert any image. Even does it when I try to transform an image. It seems to me though, the longer I work on a project, is when it starts to happen.

Adobe Administrator

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746 Messages

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16.5K Points

Thanks for commenting, Tim. Would you mind sharing a screenshot of the distortion you're seeing when it's a file type other than a png? The png distortion is a known issue, but if this extends to other file types that would be good to know.

Regards,
Hannah

8 Messages

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130 Points

Here is a vector graphic I was trying to place from Illustrator.

8 Messages

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130 Points

I had previously placed it, but when I noticed it needed to be adjusted, and tried to use transform, it turned into this.

Adobe Administrator

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746 Messages

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16.5K Points

Thanks, Tim! What is the file type of that image?

8 Messages

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130 Points

It is a pdf file.

Adobe Administrator

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746 Messages

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16.5K Points

Just to clarify, the colorful file that you placed on the gray background that is showing distortion is a pdf? Or the entire image?

Adobe Administrator

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746 Messages

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16.5K Points

I'm just curious about the image that is showing distortion - i.e. the colorful image that you placed on the right.

8 Messages

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130 Points

The image in my screenshot is a pdf file. It started with png files like everyone seems to have issues with, but over time it affects just about any image I try to use. Like I mentioned before, the longer I work with a project, the more it happens, until pretty much any new image appears that way. Sometimes when I restart the computer the cycle starts a new, and I don't have any issues at first. Hardware shouldn't be an issue for me, but maybe a driver update for my video card? I'll try that and post back if it fixes the problem.

Adobe Administrator

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746 Messages

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16.5K Points

Okay that helps. If we are talking about seeing that distortion on a png, that is a known issue and will be resolved in the next update of Photoshop. 

Adobe Administrator

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16.5K Points

And yes, people reported that it became incrementally worse the longer they work. So that is also not surprising.

8 Messages

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130 Points

3 years ago

Have you heard anything about the same problem occurring with Illustrator CC '18? I'm having the same problem with it. Didn't know if there was already a known issue with it as well.

Adobe Administrator

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16.5K Points

Hi Tim,

Thanks to your report I did file a case with Illustrator also.

There's a link where you can do that yourself (https://www.adobe.com/products/wishform.html) but I took care of it so it's in progress.

Regards,
Hannah

8 Messages

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130 Points

Ok. Thank so much.

1 Message

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60 Points

3 years ago

So happy that I wasn't the only one encountering this problem. I was worried it was on my MacBook Pro. I actually have been having this problem for awhile, and it often is resolved when restarting Photoshop CC. But that is pretty tedious to have to do every time it happens since it's pretty frequently. 

5 Messages

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100 Points

2 years ago

Hi there, I just did the update I have Photoshop CC 2018 but I still experience the issue... any thoughts?

Adobe Administrator

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746 Messages

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16.5K Points

Hi Luigi,

You're seeing png distortion that looks Warhol-esque like the pictures in the examples in this thread? Would you mind going to Help > System Info and copy the top line of that window and paste it here?

Thank you,
Hannah

5 Messages

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100 Points

hi Hannah!   sure:

Adobe Photoshop Version: 19.1.5 20180604.r.346 2018/06/04: 1175273  x64
Number of Launches: 531
Operating System: Mac OS 10.11.6
System architecture: Intel CPU Family:6, Model:58, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2300 MHz
Built-in memory: 16384 MB
Free memory: 6742 MB
Memory available to Photoshop: 14277 MB
Memory used by Photoshop: 70 %

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100 Points

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100 Points

this is what happen with any png, jpeg even vectors copied and pasted from illustrator anytime I rotate them or resize or distort with the transformation tool

5 Messages

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100 Points

Hi Hannah, I have not heard back from you, I still experienc ethe issue , I use photoshop professionally , this is a terrible and extremely serious issue for me

Adobe Administrator

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746 Messages

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16.5K Points

Hi Luigi,

Sorry I hadn't responded. I didn't forget about you, but I've been looking for other reports and I've only heard about yours so far. Do your images always appear pixelated or do you see the color distortion like we saw in this thread?  I'm wondering if we need to reopen this issue or if this is a different issue altogether, but I need more information. 

Would you please go to Help > System Info and then copy and paste the contents of that window in an email to me, as well as attaching more screenshots (esp if you have images that also demonstrate color distortion). This might be a totally different issue. If it is I'll open a new case.

Thanks,
Hannah