2 Messages
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100 Points
Mon, Dec 18, 2017 8:51 PM
Photoshop CC 2018: Cannot drag and drop images from downloads on Mac
When I try to drag and drop files from the downloads folder directly onto my workspace, I get the error message "Could not place the document because the disk is not available."
I have tried deleting the preference folders and everything else, but nothing is working. Also, when I close down PS and re-load, I get this message
Could not synchronise the colour settings because the colour settings file could not be found.
This has happened in the past week, I assume since the 2018 update.
Regards
Graham
I have tried deleting the preference folders and everything else, but nothing is working. Also, when I close down PS and re-load, I get this message
Could not synchronise the colour settings because the colour settings file could not be found.
This has happened in the past week, I assume since the 2018 update.
Regards
Graham
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3 years ago
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cristen_gillespie_7908527
2K Messages
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35K Points
3 years ago
I'm on a Mac running El Cap, and I have neither of these issues, but I did create fresh preferences on the 2018 upgrade.
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graham_hurst_f133p2ix40ae8
2 Messages
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100 Points
3 years ago
I have decided to uninstall and start a fresh install, but unbelievably the same problem exists.
I cant quite figure it out.
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cristen_gillespie_7908527
2K Messages
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35K Points
3 years ago
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alejandro_sparano
1 Message
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60 Points
3 years ago
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cristen_gillespie_7908527
2K Messages
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35K Points
3 years ago
I just tried again using the Downloads folder on my Mac, and it not only was easy to drag and drop, I could drag the file onto the icon in the dock and launch PS that way.
So a few questions: What version of the Mac OS are you using? When you uninstalled, did you delete your preferences at the same time and start fresh with them? Are you able to drag and drop from the desktop, from a folder in a Finder window, from Bridge, anywhere else?
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gabe_bell
1 Message
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60 Points
3 years ago
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ken_tan_i4uhmplvvfue2
1 Message
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60 Points
3 years ago
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alexander_young_da03b3u4w425l
1 Message
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80 Points
3 years ago
Go to Preferences > General > Reset Preferences on Quit
Quit Photoshop and RESTART your system.
Solved it for me.
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mike_mokoetle
1 Message
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60 Points
3 years ago
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