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20 Messages

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516 Points

Sun, Jan 28, 2018 6:00 PM

Solved

Photoshop CC 2018 (19.1): Print dialog box always opens at top left corner of screen and when maximised does not retain settings on next use

Print dialog box always opens at top left corner of screen and when maximised does not retain settings on next use. The print preview is also low res and pixelated.

Responses

Official Solution

Adobe Administrator

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778 Messages

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16.7K Points

3 years ago

This issue of print settings not being retained/remembered should be fixed with the Photoshop CC 2018 (19.1.2) update which is now available. 
Please install the update and let us know if you still see this issue.

To update, click Update next to Photoshop CC in the Creative Cloud desktop application.
If you don't see the update right away, click the 3 dots in the upper right and choose Check for App Updates.

Regards
Pete

20 Messages

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516 Points

Hi Pete,

looks like one issue has been fixed, the retention of settings in the print dialog, but the low resolution image in the print preview window not fixed.

Regards

Alf

Adobe Administrator

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740 Messages

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16.4K Points

Yes that's correct, Alf. The pixelation issue was more complicated and will be addressed in a later release.

Thanks,
Hannah

20 Messages

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516 Points

Hannah, thanks for your clarification.

Regards

Alf

5 Messages

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104 Points

I am having the same issue of degraded preview !! I have complete updates in PhotoshopCC I am on a Mac

20 Messages

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516 Points

Hi Pete,
it's been 9 months since my initial post on this issue, and 6 months since we had any official feedback on this. What is the current status.
Are there any solutions to this going forward.
What can we expect in the forthcoming updates.

Regards

Alf

Official Solution

Adobe Administrator

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740 Messages

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16.4K Points

2 years ago

Hi Everyone,

The issue with printer dialog settings not being sticky was resolved in 19.1.2. The second issue, that the printer dialog appears low res/pixelated, was more complex to solve and will be resolved in 20.0.

Thanks for your patience.

Hannah

2K Messages

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35K Points

Since it doesn't affect the actual print, it's been something I can live with, thankfully. The Preview does do a pretty good job of showing me the effect of my profile on the print—about as good as it ever has—and that's more critical. So I can wait.  '-}

20 Messages

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516 Points

Im glad you can wait Cristen, and that it doesn’t matter to you, however if you have read through this thread you will see there are posts from professionals to whom it does matter. Sorry if I sound a bit overbearing, but I share their opinion, and the sooner this is fixed the better, so Im glad we’ve been given an optimistic update.

2K Messages

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35K Points

Perhaps you mistake what I was saying. I have the blurry print preview, and have been able to print, though at first it was definitely a preview I couldn't trust. And I don't like it. But I also don't find that it's the most critical problem I've got working with various apps. I'm not a print professional, though I do print regularly. If I were a print professional, however, I wouldn't be using 2018 to print through Photoshop. As it is, I can (and do) keep earlier versions installed for any time that a particular bug is a problem.

They run concurrently with 2018, allowing me to switch to 2018 for new features, and do whatever needs to be done, such as print with a clear preview, out of the earlier version. 2017 works just fine for print if I have any reason to doubt the sharpness, color, or tonality of the print upon opening the dialog. I just open the file to be printed in 2017 in that case. Though as I said, with experience I've been able to see that tone is accurate, and color as accurate as it's ever been with my paper profiles.

Not meaning to be overbearing, but if you read through the list of problems that crop up regularly just here (and not counting all the other apps we use and their bugs), this is something that definitely needs to be fixed, but without the same urgency as some of those other issues, and I can wait without being  angry about the wait until the next major release that Hannah has promised they are aiming for.  I thought that was all I was saying, but perhaps not with enough verbiage to indicate that I, too, want to see it fixed. I wasn't suggesting a permanently blurry print preview would be okay with me.  '-}

5 Messages

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104 Points

I hope blurry print preview is resolved.. when is  20.0 coming out?

20 Messages

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516 Points

Whoops! Sorry Cristin, I have offended you without intent. Point taken, and please be advised your verbiage is sssessed as more than adequate this time around, only kidding.
Kind regards
Alf

2K Messages

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35K Points

3 years ago

> The print preview is also low res and pixelated. >

That' I'm also seeing, and I'm glad to see it confirmed. I'm on a Mac running El Cap, and my printer is Epson. I'm not seeing your problem with where the dialog box opens, but it is only retaining information in the files. The settings aren't "sticky." We seem to go back and forth with that in various versions, and I've wondered if it's Adobe or Apple and the drivers. The low res, pixelated view is something entirely new here.

If you'd say what OS you're running, that might help them think of where to look for the culprit.

20 Messages

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516 Points

3 years ago

Okay, forgot to say, I am running Mac OS Sierra 10.12.6 on an iMac, and my printer is an Epson SC P600. My friend is also seeing the same problem running Sierra on a MacBook pro with the same printer.

12 Messages

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306 Points

I have seen the same.  El Capitan with latest updates.  Compared to PS CC 2017 the image is very poor.  When they updated PS what happened here I wonder ?

10 Messages

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268 Points

3 years ago

I can confirm these issues as well on Windows 10. There is also a lot  of strangeness if you have any adjustment layers in the file you want to print.

 It seams with every new update or bug fix one problem is resolved and more pop up that are so unrelated to the added features and other bug fixes it's been very frustrating. We're on the 3rd or 4th update to the current version and I find myself  going back to 2017 because I prefer stability and consistency of operation over the new features.
I really love having Brush smoothing, the new Brush panel organizing, and am looking for some opportunity to use the new AI based Subject Select,

BUT  I cannot emphasize enough to Adobe that Professionals need stable software over new features!

20 Messages

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516 Points

I concur Douglas,
I have tried PS 2018 version 19.1 on an old installation of Windows 7 and it exhibits the same problems.
I am also currently running 2017 as the most recent stable version.
At next survey I shall be indicating that I would definitely NOT recommend PS CC to anyone else. Not until Adobe begin addressing the obvious problems revealed in this forum.

Adobe Administrator

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740 Messages

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16.4K Points

3 years ago

Hi Everyone,

To any of you seeing this, would you mind sharing a screenshot of what the dialog looks like on your end?

Thanks,
Hannah

Adobe Administrator

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740 Messages

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16.4K Points

3 years ago

Also what changes are you making to the dialog that keep reverting to default?

12 Messages

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306 Points

3 years ago

Here is a screenshot of the Print dialogue showing the degraded image.  You will note that although the image in the background shows an oversized (A3) paper background the driver has defaulted to A4.  With PS CC 2018 19.1 it always does this and will not retain the paper settings assigned.  Other settings are similarly not retained.  With PS CC 2017.1.1 this does not happen.  Clearly there is something seriously amiss here.

2 Messages

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84 Points

The same issue here with the paper size. Setting changes are still ignored by Photoshop.

20 Messages

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516 Points

Hi Steven, could you Me Too this problem please, as numbers may count.

5 Messages

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104 Points

me too

5 Messages

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166 Points

3 years ago

I'm having the same problem with lo-res, pixellated print preview on Photoshop CC 19.1.0 on Windows 10. I have tried disabling graphics processor usage but no change. Lightroom appears unaffected. Printer driver dialog box is not retaining some settings in 'Favorites'
Cheers
Steve

20 Messages

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516 Points

Stephen, probably just an oversight, but could you please tick the Me Too on this thread, maybe numbers make a difference.

Thanks

Alf

Adobe Administrator

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740 Messages

 • 

16.4K Points

3 years ago

Hi Everyone,

Can I ask that everyone who is seeing this issue to please check Me Too to this thread?

Thanks,
Hannah

20 Messages

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516 Points

Hi Hannah,
I was just wondering if there has been any progress on this particular problem?

Adobe Administrator

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740 Messages

 • 

16.4K Points

Hi Alf,

Thanks for the report and the screenshots. I opened two cases based on this thread - one regarding the UI of the print dialog and one regarding the settings reverting. So it is now in progress.

Thanks,
Hannah

5 Messages

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150 Points

3 years ago

Having same problem on windows 7

20 Messages

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516 Points

3 years ago

Okay, after latest update to PS CC 2018 19.1, the print dialog box is retaining settings after maximising, however, the preview is still low res and pixellated. Screen shot attached.

20 Messages

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516 Points

3 years ago

Latest update to 2018 19.1 has still not fixed this issue. See screenshot below.

Adobe Administrator

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740 Messages

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16.4K Points

Right. When it is fixed I will post to this thread to that effect.

Thanks,
Hannah

20 Messages

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516 Points

Thanks for that Hannah.

12 Messages

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306 Points

3 years ago

Still the same here also ...

3 Messages

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70 Points

3 years ago

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