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Adobe Photoshop Family

141 Messages

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2.6K Points

Sat, Jun 10, 2017 3:05 PM

Solved

Photoshop CC 2017.1.1: Recent Files panel will not open after CC desktop app update (4.1.1.202)

I have the latest version of Photoshop CC installed on the Win 7 Pro, 64 bit OS. I have the proper check boxes ticked in Preferences to enable the new Start Screen and the Recent Files Panel. The Start Screen comes up and functions as expected. When I select File>>Open, however, the normal OS file explorer opens instead of the expected Recent Files panel. Today was the first time I've seen this behavior, it did work initially when first activated a week or so ago. I deleted and recreated my PS profile but that made no difference.

 

I discussed this with an Adobe technician today and after some research he claimed it is an issue for some people with the latest PS release. I did some internet research but could not find any reports of such behavior which seemed odd given what he told me. Is anyone else seeing similar behavior?

 

Other than this anomaly, PS seems to be working as expected in all other respects.

 

Any and all thoughts appreciated.

Responses

141 Messages

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2.6K Points

3 years ago

Thanks for the feedback. See my earlier note regarding my most recent conversation with Adobe. I think you have nailed the issue as I suspicioned it being the most recent CC update. With your system snapshot you have a great before and after history. 

4 Messages

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110 Points

3 years ago

did you every find a solution to this problem?

141 Messages

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2.6K Points

3 years ago

No, we concluded the problem is being caused by the latest update of the Adobe CC app to 4.1.1.202 . See the post from Jstart333 that pretty much confirms the before and after behavior. About all we can do at this point is wait for the Adobe CC app to be updated again.

4 Messages

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110 Points

3 years ago

that stinks, thanks for replying

Adobe Administrator

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15.5K Messages

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291.9K Points

3 years ago

I've logged an issue for the engineering to investigate.

Sr. Product Manager, Adobe Digital Imaging

141 Messages

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2.6K Points

3 years ago

Thanks Jeffery for passing this issue on to the engineering team for investigation. I was wondering how to be sure Adobe was aware of this issue when your posting appeared. Perfect timing!

2 Messages

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74 Points

3 years ago

Man, I've been experiencing the same issues... reinstalled, wiped my preferences, etc. to no avail. I'm glad I found this post. Hopefully something gets resolved. I really enjoyed the Recent Files option and it was frustrating for that to suddenly go missing.

2K Messages

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35K Points

3 years ago

How does that work? I still have it, although the Start Screen doesn't launch until my custom workspace launches. Is that the trick? I have a custom workspace and it includes the Recent Files panel docked with others?

And if the "future updates" referred to didn't include the Recent Files as we now know it, both with a panel inside PS, and on the Start Screen, I'd never, ever use the Start Screen, and I'd be pretty p****d to lose the panel, which I do use all the time, practically daily—not a workspace, a panel like the CC Libraries panel. You got rid of the  Arrange Document drop down ostensibly to make room on the Options bar, while refusing to save room by putting the Align/Distribute options into a drop down to make space. You pulled Sync after many of us had learned to use it and rely upon it, confusing as it was in other apps (PS got that interface right). Please don't mess with us that way again.  We have long memories.  I'm thrilled to have "future updates" make it even better, but not to take a giant step backwards.

2 Messages

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74 Points

3 years ago

Frustrating way for Adobe to handle this. So... why is there still an option in the Preferences to "Show 'Recent Files' Workspace When Opening a File?"

141 Messages

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2.6K Points

3 years ago

I have no idea why they left the dead 'Show Recent Files' check option in the General Preferences section if they intentionally removed the functionality. It makes no sense and only adds to the confusion and frustration.

2 Messages

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82 Points

3 years ago

This reply was created from a merged topic originally titled Recent Files Workspace Removed with creative cloud update?.

The recent files workspace has been blocked through a creative cloud update. Photoshop still gives the option to use this workspace but it is not functional since the last creative cloud update.

Workspace: https://helpx.adobe.com/creative-cloud/help/start-open-recent-files-workspace.html

Adobes "workaround": https://helpx.adobe.com/x-productkb/multi/recent-files-workspace-issue.html

The workaround is not a workaround at all, it suggests using ctrl+O and use windows explorer or to close all your files to use the start workspace. seriously adobe???

If this feature was removed for causing issues to some users I understand but you should offer a real workaround for people who used this feature flawlessly. I suggest we get instructions on how to edit the appdata folder so we can regain this useful feature back. That would be a real workaround.

141 Messages

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2.6K Points

3 years ago

Agreed, the proposed solution for the Adobe action taken to remove the Recent Files panel makes no sense to me. There was always the option to not use it if you didn't want that panel. Now we have a confusing option selection in Preferences that does not work.