Skip to main content
Adobe Photoshop Family

141 Messages

 • 

2.6K Points

Sat, Jun 10, 2017 3:05 PM

Solved

Photoshop CC 2017.1.1: Recent Files panel will not open after CC desktop app update (4.1.1.202)

I have the latest version of Photoshop CC installed on the Win 7 Pro, 64 bit OS. I have the proper check boxes ticked in Preferences to enable the new Start Screen and the Recent Files Panel. The Start Screen comes up and functions as expected. When I select File>>Open, however, the normal OS file explorer opens instead of the expected Recent Files panel. Today was the first time I've seen this behavior, it did work initially when first activated a week or so ago. I deleted and recreated my PS profile but that made no difference.

 

I discussed this with an Adobe technician today and after some research he claimed it is an issue for some people with the latest PS release. I did some internet research but could not find any reports of such behavior which seemed odd given what he told me. Is anyone else seeing similar behavior?

 

Other than this anomaly, PS seems to be working as expected in all other respects.

 

Any and all thoughts appreciated.

Responses

Official Solution

Adobe Administrator

 • 

15.4K Messages

 • 

291.4K Points

3 years ago

It turns out this the Recent Files workspace was intentionally removed: https://helpx.adobe.com/creative-cloud/help/start-open-recent-files-workspace.html

Additional information here: https://helpx.adobe.com/x-productkb/multi/recent-files-workspace-issue.html

Sorry for the confusion.

The old preference was removed in the Photoshop CC update released today: https://blogs.adobe.com/photoshop/2017/10/get-the-goods-announcing-updates-to-photoshop-cc-dimension...

Sr. Product Manager, Adobe Digital Imaging

141 Messages

 • 

2.6K Points

Thanks for the additional information. It goes without saying that when changes like this are made Adobe should make sure to let their customers know. When the problem appeared to be a bug that was understandable, it happens. But when a feature is intentionally removed, especially one you just introduced with great fanfare, you ought to let your VALUED CUSTOMERS know it was intentional for crying-out-loud. Both the Start and Recent Files features were user configurable. Why not leave them that way for the time being while Adobe works out a more optimal implementation?

4 Messages

 • 

110 Points

No kidding, all the hours of trouble shooting for no reason. Uninstalling, installing, removing, deleting, etc.... "Simply, we removed this..." would have saved alot of heart ache.

397 Messages

 • 

6.5K Points

3 years ago

Mine has always worked the way you describe. When I click open on the start screen it goes right to windows Explorer. If I click Create New it opens the new document window allowing me to select size, orientation, ppi etc.

141 Messages

 • 

2.6K Points

3 years ago

Thanks for your reply. I see the same workspaces you show in your reply. It seems neither of us can enable the Show "Recent Files" workspace even though we have it checked and have restarted PS. 

Even so the "Recent Files" workspace never comes up. Instead I get the Windows File Explorer even when I have an image already loaded and want to add another whether I use the Ctrl+O or File>>Open commands. Just to be sure, I presume you have both features checked in Preferences as show in the screenshot below?

397 Messages

 • 

6.5K Points

3 years ago

The first image I pasted above is the Recent files which is currently showing the last 3 files I worked on. If I create a new file it will show up beside them. to pen one of yours, just d-click the image.

141 Messages

 • 

2.6K Points

3 years ago

What happens after you've loaded an image and are now in the normal PS application where you'd make edit and so on when you try to open another image without closing the first one by using the File>>Open or Ctrl+O commands? Do you get a "Recent Files" panel on the right hand side where your work panels were located or does the Windows File Explorer come up?

397 Messages

 • 

6.5K Points

3 years ago

No I have that disabled under General-options. Mine goes to explorer. Here's the menu showing where to enable/disable.

141 Messages

 • 

2.6K Points

3 years ago

My PS installation goes to Explorer even with the Show "Recent Files" Workplace checked. That's what I'm troubleshooting. If you check that box you should see the "Recent Files" workspace open if you have images active in PS and you want to open additional files using the Ctrl+O or File>>Open commands. In my case I don't see that behavior, I get the Windows Explorer no matter what. I'd be curious as what you see if you check that option.

2K Messages

 • 

35K Points

3 years ago

> Do you get a "Recent Files" panel on the right hand side where your work panels were located or does the Windows File Explorer come up?>

Although I'm on a Mac, if this isn't an OS Update issue, it could be you have corrupt Preferences that would benefit from starting over fresh. Especially with updates, Preferences can get a bit goofy. A good time to keep a backup of your preferences is when you know you've got a good, fresh set, but you can always copy the Prefs.psp file out of the User Library Adobe Photoshop CCxxxx Settings folder and put it back if deleting Prefs doesn't fix the issue.

So long as Show Recent Files Workspace is enabled, I can get to it with Cmd/Ctrl-O.  But I prefer to put the panel into my icon strip. When Show Recent Files is enabled, you can grab the panel from the Window> Extensions menu and keep it in your workspace. Then you can turn off the preference for it and treat it like any ordinary panel, plus have the Cmd/Ctrl-O shortcut open the Finder/Explorer when you want that instead. It takes a restart each time you change that preference.

Let us know if this works for you, or if it still appears to be a bug.

397 Messages

 • 

6.5K Points

3 years ago

just tried it after setting it on in preferences. Mine still open explorer in windows. Ever restarted PS after setting it on.

2K Messages

 • 

35K Points

Hmmm, that's sounding more like a bug and/or the OS. Did you try to open the panel from the Extensions in the Window menu? Is it even there?

2K Messages

 • 

35K Points

I should have added, you did delete your Preferences on launch (or manually in the User Library) to start fresh the one time, didn't you?

4 Messages

 • 

110 Points

3 years ago

I am having the same issue. both options in the general preferences have been selected and photoshop restarted, i restarted the computer. command-o opens finder and not the recents menu. the "recents panel" is also missing from windows menu.

2K Messages

 • 

35K Points

3 years ago

 the "recents panel" is also missing from windows menu.>

If it's missing from the menu after setting the preferences and restarting, it's missing altogether. If you've already deleted all your Preferences and it doesn't reappear (press and hold Cmd/Ctrl-Opt/Alt-Shift-click to launch), then next step would be to uninstall/reinstall using the Creative Cloud app. That's easy enough to do, but doesn't guarantee a fix.  In which case going down a version or waiting becomes the only options.

I wish the Creative Cloud app made it easier to let you uninstall and return to the last update that worked on the user's computer. So if the update interfered with using Nik filters (as we know happened) you wouldn't have to dig to find out that you can go back. But you do have the option to back to earlier versions found in the Find Addition Apps> Previous Versions section. So if something truly is missing or doesn't work that you rely upon, you can choose to go backwards. 

I'd first wait to see what an Adobe rep says, unless you need the feature right now.

141 Messages

 • 

2.6K Points

3 years ago

I was the initiator of this discussion/question late last week. To refresh everyone this is what I said then:

I have the latest version of Photoshop CC installed on the Win 7 Pro, 64 bit OS. I have the proper check boxes ticked in Preferences to enable the new Start Screen and the Recent Files Panel. The Start Screen comes up and functions as expected. When I select File>>Open, however, the normal OS file explorer opens instead of the expected Recent Files panel. Today was the first time I've seen this behavior, it did work initially when first activated it a week or so ago. I deleted and recreated my PS profile but that made no difference.

 I discussed this with an Adobe technician ... and after some research he claimed it is an issue for some people with the latest PS release. I did some internet research but could not find any reports of such behavior which seemed odd given what he told me. Is anyone else seeing similar behavior?

Other than this anomaly, PS seems to be working as expected in all other respects.

Based on the comments since my original post I have some additional information to share:

The last update I made was the CC application to version 4.1.1.202 . It was after that update that I noticed the "Recent Files" panel had gone missing. This could be a clue. Christine mentioned that "When Show Recent Files is enabled, you can grab the panel from the Window> Extensions menu and keep it in your workspace." The only extension I have listed there is 'Adobe Color Themes.' This may be another clue. I don't know where those extensions come from. In any event there is no "Recent Files" extension to be found.

2K Messages

 • 

35K Points

3 years ago

> The only extension I have listed there is 'Adobe Color Themes.' This may be another clue. I don't know where those extensions come from. In any event there is no "Recent Files" extension to be found.>

What it sounds like to me is some of you aren't getting the full installation recognized in your interface. When I right click on the Photoshop .app (.exe) file used to launch the app, choose Show Contents, and in Required > Workspaces, I can find Recent Files.psw.  If that's there, than something is possibly farkled with your Preferences. That seems to happen  with an update, especially if anything changed in the Preferences dialog. Somehow keeping old Prefs  corrupt the new Prefs on some machines and not others.

If that file isn't in the folder on your hard drive, though, it might have been a bad installation or an OS conflict. I don't know much about Windows anymore.

141 Messages

 • 

2.6K Points

3 years ago

I have both the Recent Files.psw and Start.psw files in the directory as well as a number of other psw files. As I mentioned, I've rebuilt my profile, actually twice now. It made no difference.

2K Messages

 • 

35K Points

Hopefully an Adobe rep here will look at this and can think of a way to find out what is going on. It sounds like you've tried everything.

141 Messages

 • 

2.6K Points

I just spoke with another Adobe technician who also told me this is a new issue that is being reported just recently.

5 Messages

 • 

284 Points

3 years ago

I have the same problem too.  I have been able to find the cause of the problem on my computer.

The problem occurs after installing the newest version of Create Cloud Desktop 4.1.1.202 released on 06/07/2017.

 

My PC System's  use the following:

Windows 7 x64 Pro

I use Imagining Software to backup up by system.  After reloading my system which contains Create Cloud Desktop version 4.0.1.188, the recent-files workspace works.

When I update to the newest Create Cloud Desktop (4.1.1.202) the "recent-files" workspace is no longer available and is no longer listed in the Photoshop's  workspaces.

 

My Solution:

Reload my backup and not update to the newest version of Create Cloud Desktop.

The problem is you can no longer check for and install updates using Creative Cloud Desktop.

To check for updates for Creative Cloud go to the following Adobe Sites:

Adobe Creative Cloud desktop app release notes

https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

Keep Lightroom up to date

 https://helpx.adobe.com/lightroom/kb/keeping-lightroom-up-to-date.html

Keep Photoshop up to date

 https://helpx.adobe.com/photoshop/kb/uptodate.html#CurrentVersion