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1 Message

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70 Points

Sun, Dec 3, 2017 3:25 PM

Photoshop CC 2017.1.1: Loss of files after power failure

Worked in photoshop CC 2017.1.1 (18.1.1). The computer turned off. Had a few dozen files. Now really need these files. Is it possible to do something now? Thank you

Responses

202 Messages

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3.1K Points

3 years ago

Had a few dozen files. Now really need these files. Is it possible to do something now? 
First some questions to help the helpers:
  1. Do you work on a Mac or do you have a Windows system? 
  2. Which Operating System version?
  3. These "dozen files". Are these image files you were working on inside Photoshop when the computer was shut down?
  4. a. If you answered yes in question 3, are these image files residing on the hard disk of your          computer or did you download them directly from a camera memory card?
    b. Have you tried to locate these files on your hard disk or memory card?
    c. Do you remember if these files were JPEG, TIFF or RAW files? 
  5. If you answered no in question 3, then what is the nature of these dozen files? Is the Photoshop program not working anymore?
After receiving answers to above questions I sincerely hope some people here can help you getting these files back. 
I'm not a Photoshop CC 2017 user and thus my help is very limited. I will monitor this thread and if it is a Windows issue I might be able to assist you.

202 Messages

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3.1K Points

On second thought, there is another possibility that your computer is dead and you have no access to any file on the hard disk(s?).
Two scenarios:
  1. Your computer has a hardware problem (power supply, motherboard, etc.) and is fysically a brick/dead.
    In this case, an experienced technician or user will have to extract the hard disk(s?) from the casing and then you have the option to connect it/them to the motherboard of a functioning computer using the SATA connector or to insert the disk(s?) into a USB external disk housing and then connect that external unit to an USB port of a functioning computer. In both cases your disk will show up as a local disk with drive-letter and you can access your files. 
    There is a possibility that you are don't have permission to access the folder in which the files are located. In that case you need to change the permission. In most cases you can proceed if you logged in as an administrator.
  2. Your Windows system does not start up. In this case you need to repair the Windows system using a variety of tools and methods. Or bring it to a repair shop. In the mean time, if you are in a hurry you can boot up your PC with a system-boot USB or CD and get access to your files using the DOS operating system. If you know your way around in DOS then you know what to do. It goes too far into technical details if you have no clue working with the CLI (Command Line Interface).

918 Messages

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11.3K Points

3 years ago

Hi there, SalennaLindsey,  

Until now I was the one Windows engineer everyone relied upon.   But, in this forum, you are in knowledgeable hands.   As a certified Windows engineer, I can tell you even if your computer turned off, your files are intact on the drive and can be found.  In either platform, Mac or Windows, files don't leave your hard drive.   I am a 4 year educated, Microsoft Windows MCSE, and former VP at the company.  MCSE is Microsoft Certified Systems Engineer.   I left Microsoft a few years ago before starting my own business outside the company.   I have been with Photoshop since it was in its incubation as a loaned-out Microsoft test engineer to Adobe in Seattle in the 80's.  

Jack has a lot of knowledge with a great number of years in Windows.  In Photoshjop CC your files are using Windows which protects files in a NTFS Windows system.  On shutdown, the NTFS system in Windows will return your files to their page-frames.   If your platform is Mac you will have the same protection from its own system.   

Steve Lehman, MCSE   

Champion

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1.6K Messages

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28.5K Points

You were a VP at Microsoft? Are you sure about that?

918 Messages

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11.3K Points

Yes Eartho.  I am sure about that.  You are back again to cause another problem with me?   

918 Messages

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11.3K Points

Eartho, talk to Jack.   

202 Messages

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3.1K Points

Steve, why should Eartho talk to me? Did I miss anything here??

918 Messages

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11.3K Points

No.  Forget it Jack.   Sorry.  To explain to you, Eartho never comes here with a valid software problem, then targets me to pick on anything I say that he doesn't like.   He disrupts the forum, while arguing with me mostly about everything I say or do, and especially my solutions and advice, then gets me into trouble with Adobe for merely asking him to stop it.   At least that's what he did to me last time.   I thought maybe he would talk to you this time and leave me alone.   At 67, I'm getting much too old for his weird picking on (only) me.   Sorry Jack, I didn't mean anything by it, but I didn't want you to miss anything so I explained most of it.   See ya.   

202 Messages

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3.1K Points

What a coincidence, I ́m 67 too...... Worked as a team leader and TL2 10 years ago in a company that supplied the technical support home/SMB/Enterprise for Netgear Inc. for Europe. Before that I was a photo engineer for 16 years at a Kodak representative, last as division manager digital imaging.
BTW, how did Eartho get 128 likes?

Champion

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1.6K Messages

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28.5K Points

ok, buddy. I argued with you once 3 months ago when you were handing out incorrect info and now suddenly i'm arguing with you about everything? If i recall, you threatened me with legal action when i corrected you, which is why the mods asked you to tone it down.

and yes, when someone lies about being a vice-president at microsoft, i'm going to call them out on their bs.

if you need to refresh your memory:
https://feedback.photoshop.com/photoshop_family/topics/how-many-images-can-be-added-to-photoshop-to-...

Champion

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1.6K Messages

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28.5K Points

i have that many likes because i frequently help people with their issues and i'm right about 95% of the time.

In this case, if Salenna had left her files open and unsaved when her computer powered down, the files are most likely gone forever unless she had set her preference in Photoshop to autosave recovery info.

I have no idea why you'd even suggest that her computer is dead/bricked...

918 Messages

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11.3K Points

Get your story correct Eartho.  Jack said that.  I did not.  And again you are harassing me as usual.   

202 Messages

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3.1K Points

Eartho was answering to my question, Steve.
Eartho, open files in an editing program are not lost when an host crashes, only the edited steps are. Editing programs like photoshop always load a “copy” into Work-Memory. Only system files such as dll’s can be damaged when an host crashes.

Champion

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1.6K Messages

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28.5K Points

Jack, they probably had a bunch of open and unsaved files, then the computer shut down and they lost the images which hadn't been saved... that's my reading of the issue, anyway.

202 Messages

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3.1K Points

Eartho, very probably so. But they should have still the unedited versions of those files. Meaning only the editing time is lost.

2K Messages

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35K Points

3 years ago

> > I have no idea why you'd even suggest that her computer is dead/bricked...>

I was wondering about that leap, too. But it is possible that she meant it shut down and wouldn't restart, so is there now some way to access the files. If Salenna would come back and describe in more detail what she had open from what source, and does she mean she lost all her work or she thinks the files are gone, or if the computer died and she needs disk recovery software, it might help.

Since Auto-save is enabled by default, I would suspect if she turned her computer back on, they might be retrieved automatically. Which might be why she hasn't returned to say anything more. If they were really gone, I'd be frantically here to get help every 5 minutes. <BG>

918 Messages

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11.3K Points

3 years ago

Thanks Cristen for your input.  Jack, without more info, all of this is merely a speculative guess.   We always need more info before a technical guess.   Jack, you and I know technology more than many others, and we know that files will be intact no matter how a computer might shut down.   By now, I am sure that SalennaLindsey has moved on with files intact.   Are you okay with that Jack?   

202 Messages

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3.1K Points

3 years ago

Sure, no sweat, Steve. No news from Salenna, good news!

1 Message

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60 Points

3 years ago

First, you need to extract the files from the hard drive by connecting it to another PC
then check if the changes are saved automatically, which is possible
If the files are damaged in any way try to do the following

1. Open the corrupt Photoshop file in Fireworks.
2. Use Fireworks to save it as a .psd Photoshop file. (Important: Do Not save it as a Fireworks file or another extension, because Photoshop may not recognize the layers, or you could lose data.)
3. Remember to give your file a different name when saving, so you won't overwrite your original. (A good idea would be to create a backup of your original before trying this procedure.)
4. Open your newly created file in Photoshop.
5. Remember that many effects will not show in Fireworks, but should show up in the Photoshop layers.

if you can restore the OS
Сheck if there's a Shadow Copy of your file (copy from a restore point). Right-click on the file, choose Properties from the list - in the Properties box, choose the Previous Versions tab. Hopefully (in theory...) there'll be a useable previous version to choose from. . If the tab is not there, do a search for instructions for this feature on your operating system.


and another way to repair  psd file is to use something like this or another similar software


good luck! I hope I helped you