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7 Messages

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232 Points

Fri, Apr 7, 2017 7:42 AM

Solved

Photoshop CC 2017.1: Nik DFine2 hanging in Sierra

After this update Nik Dfine2 hangs on MacOS. Sierra.   this appears on 2 different machines. Uninstalled NIK tools and reinstalled it.. but no change .. Anyone ?


Cheers Kees

Note: This conversation was created from a reply on: Problems with 2017.1.

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Official Solution

Adobe Administrator

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14.8K Messages

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284.9K Points

3 years ago

This should be fixed by today's update: Photoshop CC 2017.1.1 (May 2017) Update Now Available

We've identified a workaround for this issue.

That said, we're moving ahead with compiler updates, OS updates, etc. There's no guarantee that Nik plug-ins will work forever in future versions Photoshop, macOS and Windows.

Sr. Product Manager, Adobe Digital Imaging

17 Messages

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320 Points

Hi Jeffrey,

All apps in The Google Collection work fine now. Many thanks to the Adobe team for a quick response in sorting this out.

David

Adobe Administrator

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14.8K Messages

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284.9K Points

Great. Thanks for confirming on your end.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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102 Points

THANK YOU!  NIK is now working again.  I will NOT be updating Photoshop again, however.  It is too bad, because NIK is such a great program, & while I only use 2 of the plug ins on a regular basis, they have become pretty essential to my work flow.

2K Messages

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35K Points

>   I will NOT be updating Photoshop again, however. >

There's no reason not to update Photoshop. You can update without uninstalling the last version, so you can keep 2017.1.1 on your hard drive and run it concurrently with whatever is the next big version. Just click Advanced in the Creative Cloud App when you want to install the upgrade, and tell it NOT to uninstall anything. (They really ought to stop hiding things like this from us in that application<sigh>.)

As long as your computer/OS can run 2017.1.1, you'll have access to Nik AND to the latest and best from Adobe.

And if we're very lucky, Google won't kill off Nik entirely, but sell it to someone.

Adobe Administrator

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778 Messages

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16.7K Points

4 years ago

Hi Kees, 

Sorry for the freezing with DFine2. Were you running CC 2017.0.1 before this update?
Was the DFine2 plug-in working OK in that version?

On the Nik page, the system requirements for the plugin don't show compatibility for CC 2017, so hard to tell if the plug-in has been updated or not. 

https://www.google.com/nikcollection/products/dfine/

Have you tried going through the general troubleshooting steps yet?
https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Resetting the preferences may be good step to start with. 

Let us know how that goes.
Regards
PG

7 Messages

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232 Points

Hi.. thanks for the reply  ..

Yes before all was ok  .. and stand alone the plugin works fine. its in photoshop only. 
I even deleted CC and reinstalled everything . didn't help

Dfine is not really hanging   but its terrible terrible slow, and gets quicker when you move your pointer over it when running.

Kees

9 Messages

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178 Points

I tried Nik suggestion of deleting duplicates of Fonts. Deleted Nik and reloaded but still same. It is too slow. Works with Lightroom. Is Nik or Adobe can help to fix ?

Was working fine with 2017 prior to this upgrade.

1 Message

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60 Points

I'm having the exact same problem.  In my case, it's hanging.  All the NIK programs are slow now, but this one just stalls out.

1 Message

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86 Points

Hi, I'm having the exact same issue with nik collection terrible slow, especially Dfine2 hanging on, after I upgraded Photoshop CC 2017 yesterday. Do you have some good solution to solve this problem? I already did uninstall and reinstall Nik Collection several times, but I don’t know how to downgrade my Photoshop CC 2017.

2K Messages

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35K Points

You want to use the Creative Cloud App to install 2017 (18.0) — assuming that one runs Dfine without a problem— or 2015.5 (17.0.2), which I've tested and it IS fine. You have to dig down to get to the build to reinstall, but it works. I haven't tried running 17.0  at the same time as the update, but you can run 2015.5 at the same time.



2K Messages

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35K Points

4 years ago

I don't use DFine, Sharpener or Viveza anymore, but I do use CEP, SEP, and Analog. Those last 3 have been running all along without any problems beyond the occasional crash.  Testing now, DFine runs, but so slowly, it may as well not. Sharpener Pro runs, but is slow to preview. Viveza also runs, but painfully slowly. All of these tend to "stutter." That is, for a moment they speed up, but then balk again. DFine is far and away the worst, but I wouldn't want to use any of them if I didn't have to. I should say I'm in 1.0 now.

I tested them all in 2015 and there's no issue with them whatsoever. Google is giving Nik away for free now, so I seriously doubt it will update any of them. I can say, though, it's not the OS (I'm still running Yosemite) and it's not the computer. It's between Adobe and Nik and those 3 plugins. Well, I don't use HDR, but it works fine on a single image—just tested.

Adobe Administrator

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778 Messages

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16.7K Points

4 years ago

Hi Kees,

Another question - Have you updated to 10.12.4 ? or Which version of Sierra are you using?

Regards
Pete

7 Messages

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232 Points

Pete.

 im running 10.12.4. and I did also with CC 2017.0.1. 

Kees

2 Messages

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90 Points

4 years ago

Hi, I have the same issue with DFine2 on Sierra 10.12.4. I have downgraded my Photoshop CC 2017 back to the version 2017.0.1 and DFine2 works fine again. 

Adobe Administrator

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14.8K Messages

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284.9K Points

4 years ago

Is everyone experiencing this issue on a MacBook with a Touch Bar?

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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232 Points

Jeffrey. I get this on 2 imacs.     a  5K. and a late 2013 27"

Adobe Administrator

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14.8K Messages

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284.9K Points

Thanks.

Sr. Product Manager, Adobe Digital Imaging

Champion

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1.6K Messages

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28K Points

Tested this on my MacPro 5,1 running OSX.10.10.5 and Dfine just hangs indefinitely on Working... all the other Nik filters are behaving as expected.

2K Messages

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35K Points

> all the other Nik filters are behaving as expected.>

You're not finding that Sharpener Pro and Viveza run more slowly in the current 2017 than in 2015.5? I'm also running Yosemite, on a 2009 Nehalem 8 core. Dunno anymore what it's number is. Dfine will move a bit in the status bar (and visibly in the document) if I click in the window, and then it sits again, thinking. . . thinking. . .

Champion

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1.6K Messages

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28K Points

Yeah, you're completely right... guess i didn't dig deep enough. The Efex filters seem to be working ok, but the Sharpening and Viveza are a total mess.

1 Message

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60 Points

4 years ago

I was having the same problem with Dfine2 since updating to the latest version of Photoshop. I have just uninstalled it and re-installed 2017.0.0 and all seems fine. Hopefully Adobe will sort this out in the next update.

3 Messages

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80 Points

4 years ago

Same problems as everyone else. Updated to the latest version of Photoshop and the NIK plug ins entered 'slo mo' mode. Re-installed version 17.0.0 and all working OK. Must be something done in the latest update to cause the problems. Respectfully ask Adobe to either fix the problem or explain why the NIK plugins won't work with the latest upgrade.

48 Messages

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772 Points

4 years ago

Not sure if the issue is related but after I did the Photoshop update, I then downgraded so the Nik Plugins worked but ever since downgrading, I get this message in Lightroom



But yet it appears I am using the ACR 9.10

Adobe Administrator

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14.8K Messages

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284.9K Points

It's an erroneous message. You can ignore it. Will be fixed in the next update.

https://helpx.adobe.com/lightroom/kb/compatibility-warning-with-edit-in.html

Sr. Product Manager, Adobe Digital Imaging

48 Messages

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772 Points

Thanks for the reply 

9 Messages

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178 Points

Is this fix for Define 2 problem, downgrading photoshop is not real answer. As it works in Lightroom- I am not in hurry, until Adobe fixes the issue!

48 Messages

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772 Points

I think the main concern for people is knowing whether Adobe can or will fix the problem especially if the issue lies with outdated Nik software.

Some feedback from Adobe would certainly be appreciated one way or another.

Adobe Administrator

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14.8K Messages

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284.9K Points

We're looking at whether we can workaround the problem and would like to keep them alive as long as possible - despite Google no longer supporting them.

That said, we're moving ahead with compiler updates, OS updates, etc. There's no guarantee that Nik plug-ins will work forever in future versions Photoshop, macOS and Windows.

Sr. Product Manager, Adobe Digital Imaging

17 Messages

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320 Points

4 years ago

You just need to update camera RAW separately in LR. It's not connected with the other problem of slow response with filters in CC 2017.1.

2 Messages

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84 Points

4 years ago

This reply was created from a merged topic originally titled Last Photoshop Update (CC 2017.1.0)... Nik Collection Filters malfunction... Plea....

Photoshop Update / Nik Collection malfunction... MAC

Adobe Administrator

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14.8K Messages

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284.9K Points

3 years ago

We're looking at a fix for this issue. I'm hoping we can release an update to work around this in the near future.

That said, we're moving ahead with compiler updates, OS updates, etc. There's no guarantee that Nik plug-ins will work forever in future versions Photoshop, macOS and Windows.

Sr. Product Manager, Adobe Digital Imaging

17 Messages

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320 Points

3 years ago

Hi Jeffrey, Many thanks for the feedback and help with this problem. I think we all realise that the Nik Collection will not be useable forever. At present there are no other filters that have the same functionality, flexibility or produce the same image quality.

Kind regards,

David

2K Messages

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35K Points

> At present there are no other filters that have the same functionality, flexibility or produce the same image quality.>

Which is why we would love to have Adobe help out in finding someone to take over the plug-ins from Google and make a new go of it. They'll have  gold to start with.

2 Messages

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70 Points

Seriously!  It's a shame Google bought this amazing software and left it to die!  

4 Messages

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102 Points

3 years ago

This reply was created from a merged topic originally titled I just updated to the latest version of PS, now my NIK software does not work any....

My NIK software will not respond to latest update of PS.  Can I revert back to the 2016 version until this problem is fixed??????

17 Messages

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320 Points

3 years ago

You just need to revert back to CC 2017.0 and the Nik Collection will work fine.

8 Messages

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144 Points

So uploading a picture straight to it,does it effect megabytes of a picture??