18 Messages
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394 Points
Photoshop CC 2017.1: Can't save changes to the Adobe Photoshop document "" before quitting
I have recently installed Photoshop on a brand new computer.
Everything seems to be working fine until I try to close Photoshop at the end of a session.
I get the message "save changes to the Adobe Photoshop document "" before quitting"
I tried to save the non existant document and now get a message telling me that the document is being saved in the background, Photoshop will quit after saving has completed.
This seems to take forever to complete.
I tried creating a new file 100px X100px and tried to save it and now see the
Adobe Photoshop CC 2017 has stopped working message.
Upon restarting Photoshop it seems to work as expected and closed down properly.
This is the third time today I have had this problem so it seems like time to see if anyone can offer some help
Everything seems to be working fine until I try to close Photoshop at the end of a session.
I get the message "save changes to the Adobe Photoshop document "" before quitting"
I tried to save the non existant document and now get a message telling me that the document is being saved in the background, Photoshop will quit after saving has completed.
This seems to take forever to complete.
I tried creating a new file 100px X100px and tried to save it and now see the
Adobe Photoshop CC 2017 has stopped working message.
Upon restarting Photoshop it seems to work as expected and closed down properly.
This is the third time today I have had this problem so it seems like time to see if anyone can offer some help
Responses
Official Solution
JeffreyTranberry
Adobe Administrator
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15.8K Messages
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295.1K Points
4 years ago
Sr. Product Manager, Adobe Digital Imaging
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kenny_mclean_7101823
18 Messages
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394 Points
4 years ago
0
jaroslav_bereza
954 Messages
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15.3K Points
4 years ago
There were some changes.
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kenny_mclean_7101823
18 Messages
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394 Points
4 years ago
I just downloaded it yesterday
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petegreen
Adobe Administrator
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780 Messages
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16.7K Points
4 years ago
Sorry for the trouble saving. Are you on Mac or Windows?
How are you going about saving the file? By quitting Photoshop and clicking Yes to save changes? Or File > Save, then quit?
Regards
Pete
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kenny_mclean_7101823
18 Messages
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394 Points
4 years ago
I'm on Windows 10.
I might not have explained things properly.
I have saved any open files as usual and there are no files open.
I then try to close Photoshop and get the message.
The double quotes, to me, indicate that there is no file to close which I already know.
It happened again yesterday.
Thanks for your help
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petegreen
Adobe Administrator
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780 Messages
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16.7K Points
4 years ago
I know it's a new computer, but have you tried resetting Photoshop's preferences yet? Restore preferences
Regards
Pete
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francis_martin_cuugg2pccr3c3
3 Messages
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80 Points
4 years ago
I also have the same issue as described above.
For every file I change I'm prompted to save the file and then a file with no name - "".
Tried restore preferences, no difference.
Running W7 64-bit.
Regards.
Edit: Also noticed that it now takes 4-5 seconds to close the application when previously (prior to 2017.1) it took no time at all.
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kenny_mclean_7101823
18 Messages
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394 Points
4 years ago
0
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kenny_mclean_7101823
18 Messages
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394 Points
4 years ago
0
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jannica_sophia_porcu
2 Messages
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78 Points
4 years ago
Also running W7 64-bit.
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petegreen
Adobe Administrator
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780 Messages
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16.7K Points
4 years ago
If you right-click the Photoshop.exe and run it as Administrator, do you get the same issue with saving/unable to quit?
Regards
Pete
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francis_martin_cuugg2pccr3c3
3 Messages
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80 Points
4 years ago
Yes, same issue when opening exe and running as Administrator.
To reproduce:
Open Ps
Open a file
Print it
Close Ps
At this point I'm prompted to save the file I printed > respond yes or no (it doesn't matter)
Dialog appears prompting me to save the file "".
Regards.
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ti_u_t_m
1 Message
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60 Points
4 years ago
0
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david_dobish
197 Messages
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4.1K Points
4 years ago
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