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Adobe Photoshop Family

18 Messages

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394 Points

Sun, Apr 9, 2017 4:29 PM

Solved

Photoshop CC 2017.1: Can't save changes to the Adobe Photoshop document "" before quitting

I have recently installed Photoshop on a brand new computer.
Everything seems to be working fine until I try to close Photoshop at the end of a session.
I get the message "save changes to the Adobe Photoshop document "" before quitting"
I tried to save the non existant document and now get a message telling me that the document is being saved in the background, Photoshop will quit after saving has completed.
This seems to take forever to complete.
I tried creating a new file 100px X100px and tried to save it and now see the
Adobe Photoshop CC 2017 has stopped working message.
Upon restarting Photoshop it seems to work as expected and closed down properly.
This is the third time today I have had this problem so it seems like time to see if anyone can offer some help

Responses

Official Solution

Adobe Administrator

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15.8K Messages

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295.1K Points

4 years ago

This should be fixed by today's update: Photoshop CC 2017.1.1 (May 2017) Update Now Available

Sr. Product Manager, Adobe Digital Imaging

18 Messages

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394 Points

4 years ago

Make that No4

954 Messages

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15.3K Points

4 years ago

Do you have PS 2017.1 or 2017.0.1 ?
There were some changes.

18 Messages

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394 Points

4 years ago

2017.1.0
I just downloaded it yesterday

Adobe Administrator

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780 Messages

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16.7K Points

4 years ago

Hi Kenny, 

Sorry for the trouble saving. Are you on Mac or Windows?

How are you going about saving the file? By quitting Photoshop and clicking Yes to save changes? Or File > Save, then quit?

Regards
Pete

18 Messages

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394 Points

4 years ago

Hi Pete,
I'm on Windows 10.
I might not have explained things properly.
I have saved any open files as usual and there are no files open.
I then try to close Photoshop and get the message.
The double quotes, to me, indicate that there is no file to close which I already know.

It happened again yesterday.

Thanks for your help

Adobe Administrator

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780 Messages

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16.7K Points

Kenny, would you be able to post a screenshot of what the save dialog with the "" looks like?

Adobe Administrator

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780 Messages

 • 

16.7K Points

4 years ago

Thanks for the added details Kenny. Strange.

I know it's a new computer, but have you tried resetting Photoshop's preferences yet? Restore preferences

Regards
Pete

3 Messages

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80 Points

4 years ago

Hi,
I also have the same issue as described above.
For every file I change I'm prompted to save the file and then a file with no name - "".
Tried restore preferences, no difference.
Running W7 64-bit.
Regards.
Edit: Also noticed that it now takes 4-5 seconds to close the application when previously (prior to 2017.1) it took no time at all.

18 Messages

 • 

394 Points

4 years ago

Tried reseting preferences but with no luck.

18 Messages

 • 

394 Points

4 years ago

I also uninstalled and re-installed but still have the same problem

2 Messages

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78 Points

4 years ago

I also ran into this problem after updating to PS  2017.1.0.
Also running W7 64-bit.

Adobe Administrator

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780 Messages

 • 

16.7K Points

4 years ago

Is this reproducible with any steps? (e.g. open PS, open a file, close file, quit PS)

If you right-click the Photoshop.exe and run it as Administrator, do you get the same issue with saving/unable to quit?

Regards
Pete

3 Messages

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80 Points

4 years ago

Pete Green,

Yes, same issue when opening exe and running as Administrator.

To reproduce:
Open Ps
Open a file
Print it
Close Ps
At this point I'm prompted to save the file I printed > respond yes or no (it doesn't matter)
Dialog appears prompting me to save the file "".

Regards.

1 Message

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60 Points

4 years ago

Me too. When i print file

197 Messages

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4.1K Points

4 years ago

Thank you for the report. I have reproduced in house and have logged the issue for an engineer to investigate.