Photoshop CC 2017.0.0: Issue with exiting (esc) "Text edit" tool

Hi. It doesn't resolve problem. I've just experienced it again https://cl.ly/0A2j0V3M0V2U. Using latest version of Photoshop 2017.1.0

If this helps, i noticed, that it happens, while switching (Ctrl+Tab) between different files and copying or editing text. Not sure if thats the case, but i guess its better than nothing :/

Thanks for the added details Klavs, and thanks for updating. Strange that you're seeing this as I am unable to reproduce and I'm not seeing many reports of Type tool freezing.

I would think it may be related to a Font that could be causing the freeze. Have you gone through our Font troubleshooting? https://helpx.adobe.com/x-productkb/global/troubleshoot-fonts-mac-os-x.html

Secondarily, have you tried resetting Photoshop's preferences to see if it is something in there? Restore preferences

Let me know how either of those go.

Regards
PG

Well i had this problem on fresh macOS Sierra install (also fresh Photoshop install) 3 month ago and did Font troubleshooting to fix this. No luck!

Hey Klavs,

How many fonts do you have on your system?  What are their sources?  Could you take a look at this link and check the integrity of your font caches?  https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html  What you're encountering seems REALLY odd and I play with text all the time, every day.

Thanks,
David

Howdy Shaun,

First, the apps in the background are pretty much what I run, 'cept trade DW for Outlook, so I seriously doubt there's any issue there.

What COULD be an issue is your font cache.  I understand that you dumped the old fonts, but did you regenerate your system (and PS) font caches?  If not, you've got two options -- (easy) trash your prefs on launch of PS or (harder) run through the steps found here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html.

Also, you might want to make sure the version you're running -- could you share the first line of Help > System Info here?

That really SHOULD fix you right up.  If not, please let us know for deeper troubleshooting.

Thanks,
David

Before I trash my prefs, do they get stored in the cloud so I can "re-sync" them? It tends to take a while to rearrange my panels and settings to the way I like them. 

FWIW it occurred to me that it locks up when I hit the "esc" hotkey to exit text-editing mode. It's possible the esc key switch is sticking and that could cause all kinds of problems. I replaced the keyboard and haven't had a crash yet, but we'll see. 

Howdy Shaun,

Unfortunately, no, your prefs are not stored in the cloud.  You can always make a backup copy of them.

Thanks,
David

I have encountered this bug numerous times. Usually when editing a text box and switching between applications and then coming back to edit the text. The only other thing I can think is happening is that I am pressing a random keyboard shortcut mistakenly whilst editing the text instead of in another application.

Hi Marc,

Have you been having the bug with 2017?  What OS are you running?  What other apps do you have running?  Any unusual hardware or pointing device (particularly a tablet)?  Have you tried trashing your preferences?  How many fonts do you have on your system?  This info could help figure out the cause...

Thanks,
David

Howdy Michael,

Sorry for the lag -- I got pulled onto another project and am just now catching up with the forums.  Unfortunately, I did not get your email -- I believe you Zipped the docs?  Our system doesn't allow zipped docs from outside the company.  Can you resend them unzipped?

Also, what ARE you doing for your step #2?  Using the Cancel button in the Options bar?

Thanks,
David

Hey Michael,

Just following up with you again.  My corporate email won't let me receive a ZIPped file.  Did you ever send a non-ZIPped version?  I didn't seem to receive one.

Thanks,
David

Sorry for my delayed reply, David. My company email must have flagged your earlier message — or I just missed it.

I've re-emailed you the file and my notes. Let me know if you need any other info.

FWIW... I stopped use Mac Photoshop CS 2017 because of this problem. I’ve been using 2015 instead.

Hi Olli,

Well, ideally, I'd like to get to the bottom of the cause of this bug and just make it go away!  What OS are you using?  What other files do you have open?  Is your application frame on or off?  What other apps do you have open?  What kind of mice or tablets are you using?

Meanwhile, if you go to Preferences > File Handling, at the top right, you'll see Automatically Save Recovery Information Every: with a default setting of 10 Minutes.  You can decrease this to 5 Minutes, if you'd like.  Then, next time the app hangs, wait five minutes and you should be okay.  But again, my goal is to solve the bug hanging the app, so any help along those lines would be most welcome.

Thanks,
David

Hey David,

I'll try to provide some info. 

OSX 10.11.6 (15G31) (El Capitan)

I Usually have around three to four files open. Most of them have artboards. Most of the time I have hidden the menus with F. I do skip around a lot. In this last instance, and if I recall correctly also in others I did have the menus visible. The one constant I can think of is that when this happens the text is inside a text container. 

Other apps running at the same time:

Slack
Skype
Airmail
Chrome
Finder 

At the moment I am using an Asus  mouse that came with my PC, but thew bug has occurred when I've been using my standard logitech m310.

The font I was using when the bug occurred was Roboto. Other font's in the same file were 
Geogrotesque, Nunito and Lato.

I have a few third party extensions:
Zeplin and Griddify

If I remember correctly this started on the previous version of PS. Or maybe the one before that. So this is quite new for me. 

Some keyboard shortcut to menus worked during this freeze, for example I was able to open the preferences dialog.  I made a change in to the autosave time and after committing the changes the program crashed completely. 

If there is anything else I can tell you, please let me know. Would love for this bug to disappear. 

- Olli 

 

Howdy Olli,

So something is happening on your machine that is NOT happening on mine.  I've been trying for some time to track down this bug, but with no success.  Now, that said, I do have a couple of ideas what MIGHT be going on.  

Now, you're running two third party extensions that I am not.  Could you do me (and potentially yourself) a favor?  Could you try using Photoshop for a while with both Zeplin and Griddify removed and disabled?  I'm asking cuz not only do I not use either, but the problem with ESC appears to be tied to the app getting into a confused state.  If one or both of these apps at any point intercepts the app when you're editing text, it might accidentally mess up the modal state the app goes into then, making it (appear to) hang.  When menus are hidden or the app frame is off, this seems to happen more frequently, and surprise, surprise, you mention that you're in full screen mode.

Anyway, try that for several days and see if the problems disappear.  I'd really love to hear what you come up with.

Thanks,
David

Hey, 

I will uninstall those plugins. It's a bit tricky though since I am in the middle of a large web project and Zeplin is used to upload the designs for dev handovers. But I will install it back when I do a hand over and then take it out again. 

I can't be exactly sure but these issues might have actually started in the same time I installed the Zeplin exporter plugin. It will be interesting to try this out. 

In the mean time could you please fix the bug where art boards don't render properly :)
Sometimes when I have a few art boards and I move stuff around in them they just turn to complete white and nothing renders on them. 

Br, 
Olli 

Howdy Olli,

Thanks for trying this.  I hope the results match what I'm expecting...8-)

As for Artboards, I actually do not work on them and it's best to have one issue per thread, so please post that problem in its own conversation so that the appropriate party can follow up with you.

Thanks,
David

Hi David,

Are you using the latest version of Photoshop.  This problem should have been solved for single-monitor setups.

Thanks,
David

YES! This solution works great in Photoshop 20.0.0, though I couldn't get it to work for me in previous releases. And yes, sadly this issue persists in the latest update of Photoshop 2018