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5 Messages

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270 Points

Sun, Dec 11, 2016 4:46 PM

Solved

Photoshop CC 2017: TypeTool Slow

I have the same issue with type tool. Some font are working normal for example: Adobe Caslon. When I use some other fonts like Futura from TypeKit or Museo Sans and most fonts from TypeKit or default, making the type tool unusable. Like choking the photoshop. Its hard to select some phrases, change formatting and other stuff. After choose some options, every changes take about couple of seconds, sometimes wheel is spinning...

I'm working on Mac Pro Tower 2012. 6 cores 3,33ghz, 48GB RAM, ATI Radeon 5770. SSD drives for system, for scratch disk and other ssd for storage. OS X Yosemite.

Of course before CC 2017 everything was working fine.

I have made such as things as:
1. Disable Font Preview - Nothing change
2. Reset tools - Nothing change
3. Check Book fonts and erase fonts with warnings - Nothing change
4. Reset Photoshop settings - Nothing change
5. Disable GPU - Nothing change
6. Clear cache - nothing change

I thinking about moving to the old version of Photoshop.

Responses

Official Solution

Adobe Administrator

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780 Messages

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16.7K Points

4 years ago

This issue is fixed in the Photoshop CC 2017.1 update

Please update Photoshop by clicking "Update" in the Creative Cloud desktop application next to Photoshop. 

2 Messages

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72 Points

Just downloaded the update and so far it seems fixed indeed. Great!

Adobe Administrator

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780 Messages

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16.7K Points

Awesome, thanks for the update Thessa! 

1 Message

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60 Points

Hi Pete,
I have just updated but the problem remains. :-(

Adobe Administrator

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780 Messages

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16.7K Points

Hi Pete, can you confirm that the update installed correctly?
Photoshop's Help > System Info will be able to tell you which version is currently installed. 

Cheers. 
Pete

1 Message

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60 Points

Hi all,
I have the latest version (2017.1.1) but the problem is still happening... Photoshop is now in an unusable state :(

Adobe Administrator

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3.5K Messages

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53K Points

Hi Albert,

Can you please share with us the first line you see when you click Help > System Info?

Also, how many fonts do you have on your machine?  Which OS are you running?  Have you tried trashing your Photoshop preferences or clearing BOTH your system and PS font caches (click here: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html)?

Thanks,
David

1 Message

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64 Points

Just updated now and it seems to work. Thank you that bug took way to long to fix but glad that its sorted. Adobe really have to work on their turn around time.

Adobe Administrator

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3.5K Messages

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53K Points

4 years ago

Hi Tomasz,

I cannot seem to reproduce the problem that you are describing.  Would you be interested in joining me for a web-hosted, screenshare so I can help you troubleshoot this problem?  Please let me know.

Thanks,
David

5 Messages

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270 Points

HI David,
Yes of course I have made a video on YouTube how it works. In the description below I;ve posted link to the thread where more users have the same issue.

https://www.youtube.com/watch?v=lkzpQc3ivaE&feature=gp-n-y&google_comment_id=z120hd2z3vugjpv...

1 Message

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62 Points

4 years ago

3 Messages

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82 Points

Same here. I've tried everything. I upgraded a week ago. I wasn't having this issue on the previous version. Now I'm spending valuable time trying to figure out a "work-around" or solution. I wish they can roll out a fix or a way of reverting back the type tool engine.

Thanks for bringing this problem to light.

I've observed that if I select a "paragraph" or a long string of text, it's unbearably slow compared to selecting only a "sentence" or a few words. I'm not sure if you are encountering the same.

1 Message

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60 Points

I am also experiencing a severe lag when using the type tool.

1 Message

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62 Points

4 years ago

Adobe fix it please :(  same problem. (i7 4770k (4ghz) + amd radeon 290x + 16 gb ram) 

2K Messages

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35K Points

4 years ago

I have my font Preview set to Large, and a fairly large paragraph using Typekit fonts isn't causing any lag either with previewing other fonts or editing the paragraph itself, whether using alternate glyphs, changing the spelling, editing a few words, cutting and pasting—I've pretty much tried everything. So could it be video cards? OS?

I'm running Yosemite on an older Mac Pro 2009 with an upgraded Nvidia card GTX 680, so certainly not the hottest or the latest.

2 Messages

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72 Points

4 years ago

I am also experiencing this problem. When i'm working in a large paragraph of text, Photoshop usually almost crashes... It gets very slow! 1 sentence of text is not a problem.

1 Message

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60 Points

4 years ago

Same problem. Newest update 2017.0.1 is sooooo slow.

1 Message

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62 Points

4 years ago

Have recently experienced this in the past few weeks, even on basic system Arial font. 2014 Macbook Retina. This is a much bigger deal than how it appears Adobe is responding, and I've been ready to pull the trigger on Sketch fulltime for a few months now. If this isn't fixed in the next couple weeks, then the Sketch vs Photoshop/Illustrator debate is done.

2K Messages

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35K Points

4 years ago

I'm not sure this link will help with whatever the issues are that you all are having, but I've had problems before and used  their font test successfully, as well as checked to be sure I had no fonts known to cause issues. I'm extremely wary now of free fonts, as well as any fonts that I install with a possible error (usually free TT fonts). At least this gives you all something more to troubleshoot with if you're so inclined. If it's just your Typekit connection, I very much doubt it will help at all, but if you're seeing other problems without using Typekit fonts, it might be of some use.

https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

3 Messages

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82 Points

Thank you for the link. I've tried all the advised steps to no avail. Still, thank you for responding.

Adobe Administrator

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3.5K Messages

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53K Points

Cristen is totally right about "free" fonts and their quality.  If you continue to have problems, I would be more than happy to try and troubleshoot with you live.  Just ping me here and we can set something up.

Thanks,
David

1 Message

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62 Points

4 years ago

Same problem in our studio. Go anywhere new the type tool & it grinds to a holt. Photoshop CC2017 is an absolute joke! iMac 5k, 4Gz Core i7, 32gb ram, AMD Radeon 4mb

Adobe Administrator

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3.5K Messages

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53K Points

4 years ago

If you're continuing to encounter this problem after having tried the steps found here ( https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html ), then please read back out to me so I can help trouble-shoot the problem.  It sounds like there is something going on, but we're not seeing this in-house or with our pre-release program.  I'd love to figure out the cause so we can come up with a cure.  Just respond to this thread and I can set something up.

Thanks,
David

5 Messages

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270 Points

1. The problem is still there and nothing has changed
2. Like I wrote in the main post of this thread, I have checked all the steps from the Adobe Help article and nothing changed.

3. The problem arises with the free fotns & also with fonts from TypeKit for example: Futura, Helvetica ...

I can set up with you to share the screen cast to show you what is going on. The same issue in my agency is with other computers (iMac and 2nd Mac Pro - all running Yosemite. We don't like to upgrade macOS to the newer fresh versions)

The issue with the Type Tool appeared with the Photoshop CC 2017 since first release. 

Leave me your contact I will catch you to set up the screen share.

Adobe Administrator

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3.5K Messages

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53K Points

Check your email.

Adobe Administrator

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3.5K Messages

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53K Points

I have been able to repro the 100% CPU bug with TT fonts.  So, if this is the problem you're having, then I can see what you're encountering and, even better, I can tell you that we have a fix.  You should see it in the next update to Photoshop.  I'm not allowed to say when that is, but it shouldn't be too long... Thanks,
David

1 Message

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62 Points

Hallelujah! :D  This text tool issue has been slowing my workflow down, so this is *great* news.  Thank you David (and everyone else who has posted)!

3 Messages

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82 Points

I'm hoping this bug fix is remedied asap. I'll be waiting for the next patch/update... and I'm hoping the update is for a PC as well.

1 Message

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60 Points

Hi, still have the same problem. Text tool is unbelievable slow. Can't work with my MacPro 2013. Are there any solutions for that. Updating Photoshop didn't solve the problem.

Regards martin

Adobe Administrator

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3.5K Messages

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53K Points

HI Martin,

The bug affects True Type fonts.  If you use an Open Type font, you should find the problem goes away.  Meanwhile, a fix is coming very soon.

Thanks,
David

1 Message

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62 Points

Absolutely an issue I'm having as well.  Of all things - Open Sans just brings my machine to a complete halt... so frustrating.  Hard to explain to clients why I want to avoid using the font just because it slows Photoshop.  

Adobe Administrator

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3.5K Messages

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53K Points

The slowness is directly related to the amount of text selected.  Have you tried working with smaller selections of text as a stop-gap, Michael?  This fix should be available VERY soon.

47 Messages

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862 Points

Do you have a specific time frame David? Weeks, Months?
I wonder what core features this fix will break.