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Adobe Photoshop Family

11 Messages

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200 Points

Sat, Feb 18, 2017 2:13 AM

Solved

Photoshop CC 2017: Slow saving on macOS

Since the update to 2017 CC Photoshop, it is taking far too long to save a moderately sized file. Up to 2 minutes for a 90MB file. I am running a 4 GHz iMac with an SSD Hybrid HD, 32GB of RAM and an AMD Radeon R9 M295X graphics card (4GB). The machine is plenty fast enough. Looking at the activity monitor reveals 30% core use, so not very conclusive. I discarded the settings file on photoshop startup, and was able to save one file at the correct speed, that is to say, about 2 seconds, then it reverted to the slow behaviour. Further discarding of the settings file did not change this behaviour.

Responses

396 Messages

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6.5K Points

4 years ago

Next time this happens, see how much memory PS is using. I'm experiencing similar situation but on a PC

Adobe Administrator

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14.8K Messages

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285.4K Points

4 years ago

Is Photoshop up to date? https://helpx.adobe.com/photoshop/kb/uptodate.html

Are you saving to the local drive? An external drive? Or a server?

Sr. Product Manager, Adobe Digital Imaging

11 Messages

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200 Points

4 years ago

Yes, saving to the local drive. As I mentioned, in the one instance where it saved at the normal speed, it only takes two seconds

Adobe Administrator

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3.5K Messages

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52.9K Points

4 years ago

Hi Paul,

Do you have a bunch of fonts either on your system or in the file?  I'm assuming the normal speed and slow save files are the same size, right?

Thanks,
David

11 Messages

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200 Points

Thanks for your reply, no there aren't a lot of fonts on the machine. I have never added any. 

Yes to your question about whether the normal speed and slow save files are the same. In fact they were the same file.

Adobe Administrator

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3.5K Messages

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52.9K Points

Hi Paul,

Just to follow up on this some more.  How much free space do you have on your hard drive?  Your scratch disk(s)?

You said that the file is 90MB.  What kind of layers do you have?  Graphics?  Text?  Artboards?

Just trying to help narrow this down a little.

Thanks,
David

11 Messages

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200 Points

Thank you for getting back to me on this. I deleted Photoshop CC 2017.0.1 and downgraded to 2017.0.0, and the problem is resolved. Saves are now in the order of 2 seconds for 90 MB.

11 Messages

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200 Points

OK something has happened and we are back to slow saving in spite of the downgrade to 2017.0.0. How do I track this problem down? A file that was saving in 1.5 seconds is now taking 45 seconds to save. 

11 Messages

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200 Points

I am also having trouble with Adobe CC desktop app, it seems to be unable to update, are these related?