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Adobe Photoshop Family

91 Messages

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2.1K Points

Tue, Nov 29, 2016 12:54 PM

Photoshop CC 2017: Has anyone experienced a gradual increase in lag?

Since the Photoshop CC 2017 update, I have noticed that the latency of tools, menus, and the cursor increases the longer Photoshop is open. It lags to the point where I can't even work at all. If I shut down Photoshop and relaunch, it's fast again for a time, but then gets very slow again.

I have tried various different Performance tab settings in the Preferences dialog box, but no combination seems to work. I've allotted more and less RAM, without and without using the GPU. I've changed History States, Cache Levels, and Time Size, but to no avail.

In addition, I have set up Scratch Disk preferences. I have 4 high-speed SSDs connected by high-transfer rate sATA cables directly to the motherboard. I have also tried CTRL+ALT at startup and re-arranged the scratch disk order, but again, this hasn't helped.

Below are a couple of screenshots. I am running:
Windows 10 Home 64-Bit
Intel Core i7 3.4GHz Sandy Bridge CPU
16GB Dual-Channel DDR3 RAM
2GB Nvidia GeForce GTX 570 GPU
Asus Sabertooth V2 Motherboard

I am also using Photoshop for image retouching. Layered TIF files. Nothing too crazy. However, file size doesn't seem to matter. Right now I've got a simple screenshot open which is mere KBs, with no layers, and this is still happening. I have run diagnostics on my RAM, SSDs, and GPU, but nothing seems to be wrong. Also, this lag only happens in Photoshop. If I minimize Photoshop and work in another program or browser, everything is speedy and fine.

I have even tried changing the font options and disabling the rulers, as suggested when this happened in the 2015 version of Photoshop. I hope this is detailed enough. This is crippling
 me.



Responses

75 Messages

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1.4K Points

4 years ago

I had noticed that 2 of my 7 drives doesn't appear as an option for a scratch disk. Your comment on the scratch disks using ctrl+alt reminded me so I tried that. There are only 4 choices there, but my missing drives (in PS) showed as available, so I chose one of those. PS opened & I checked pref/scratch disks (which there are 5 choices in PS) & the drive I just added wasn't there. The only thing changed was the one I unchecked in ctrl+alt was now unchecked in PS. The only reason I can think of is that that drive has an operating system installed & the available ones don't except for C: which I found has to be the 1st scratch disk. I tried making it last thinking the OS might slow things down, but it wouldn't work. There is another post about PS 2017 having less RAM available than the earlier version. Check it out in PS/Help/System Info. 

Employee

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229 Messages

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6K Points

4 years ago

Can you do me a favor and show me a screenshot of task manager when PS is running slow?  I'm looking for something like this:

Also, do you have any other Adobe apps running or browsers when PS is running slow?

Thanks,
Adam

91 Messages

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2.1K Points

I will do that, but Photoshop is always using upwards of 60%-70% of the RAM and 8%-10% of the CPU. If I kill process that I don't need, it does nothing to fix the issue. Even if I manage them from the Windows Services Manager utility, instead of the Task Manager utility. Closing browsers out does little to nothing to help. However, with 16GB of RAM, 4 SSD scratch discs, an i7, and dedicated graphics, I feel like I Photoshop should be able to handle a 10KB image without freezing up my computer. It hasn't happened in other versions, so why now? It's not like I made changes to my computer. This is a new behavior as of the CC 2017 update. The previous version worked perfectly, and my workflow hasn't changed.

Employee

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229 Messages

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6K Points

4 years ago

If you haven't done so already, try deleting the PS prefs (shift-cntrl-alt on launch, or use the button on Preferences > General).  We've seen at least one case where the preferences weren't migrated correctly.

If that doesn't help, try disabling Font Previews (Type > Font Preview Size > None).

Also you can try going to Preferences > Plug-ins and uncheck all the options there - then quit and re-launch PS.

If none of the above help, feel free to contact me directly so we can keep working on this at: first name dot last name at adobe dot com

I'd even be willing to get on a plane to CO if that's what it takes to get to the bottom of this.

Thanks,
Adam

91 Messages

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2.1K Points

You're a rockstar man. Thanks. I will try all of these and see if I can get it to work. I appreciate your attention in this matter. Thank you. Sincerely.

9 Messages

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216 Points

"Disabling Font Preview" reduces freeze on my computer.
But in PS 2015 "Font Preview" is working great.

Can you fix it in next update?

1 Message

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60 Points

4 years ago

I reverted back to 2015.5  Problem solved lol.  Seriously though, I updated and 2017 was slow and would freeze up looking at fonts. I have an I5 2500k 32GB ram/512GB ssd/GTX 870 4GB ram video card. I do 3D rendering and have no issues with that. 

8 Messages

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216 Points

4 years ago

@adam  Get on a plane to California... This is a major issue with CC 2017.  It's unusable with no resolution:

https://forums.adobe.com/thread/2231392

35 Messages

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826 Points

4 years ago

For what it's worth, I don't think the issue is unique to Windows.  I have been noticing a
similar issue with Photoshop CC 2017 on macOS.  It does seem to "slow down/lag"
after a short time of opening and closing files.  It only gets to a somewhat annoying point,
but never totally bogs down completely.  Like mentioned here, closing and opening PS CC 2017
seems to "refresh it".  There isn't any one particular tool or operation that is a culprit,
it is generally any operation: starting or ending adjustments, filters (Adobe or 3rd party),
closing files, etc.

This annoyance (at this point for me not severe enough to really call an issue) was not
happening with  PS CC 2015 (any version).  Generally, the best description is 2017 just
does not work smoothly like 2015 did with momentary hangs or just slow to react.

If meaningful, I am working with PS CC 2017 in conjunction with Lightroom CC 2015.8.

BTW, it is a late 2013 27" iMac with 32G of RAM with only those apps running.  A few
peeks at memory usage are showing nowhere near getting into any memory issues.

3 Messages

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102 Points

4 years ago

I'm also having this issue, especially trying to pan around a document. The hand tool gets stuck and I have to hit the space bar to get it to release. It's just overall extremely sluggish. 

Running PS 2017.0.1 on Macbook Pro 15" mid-2015 model, 16gb RAM, 2.2ghz i7, OS 10.12.3

3 Messages

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104 Points

3 years ago

Using it professionally (Ps CC2017), first time in years since I had such annoying bugs.............. We (my 3 colleagues and I) are currently experiencing every single issues reported above ( latency of tools, menus, and the cursor increases the longer Photoshop is open, hand tool gets stuck and I have to hit the space bar to get it to release, now it just doesn't want to save my files anymore, reaaaaaally slow response to every single action we're doing even when I relaunch Photoshop).... What can be done? Does my company has to call the customer services?? HELP!!!!!!!!!!!

3 Messages

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104 Points

PS: btw we did try the steps given by  Adam Jerugim : still unsuccessful... :(

5 Messages

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100 Points

3 years ago

I too am having this problem and need a solution quickly. Last week got frustrated and called, they took control of my computer( I let them ) they ended up deleting all my presets. So please do something, I am having to hit the task manager often( when I open task manager most times PS CC 2017 works again for a few moments)

3 Messages

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104 Points

Called yesterday the customer services. Did the same they've done to you... Unable to find a solution yet. They have to get back to me today... Will keep you posted if anything comes up if a solution is found... Btw we're four  experiencing those problems. We are working on different computers with different presets.... Same same same!

35 Messages

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826 Points

3 years ago

Still seeing the same old same old here.

Even more bizarre though, is the LR -> PS transfer.  Sometimes it happens
so quick as to not realizing it has transferred to sitting there twiddling ones thumbs
waiting for something to happen.  It appears totally unrelated to what has ben done
to the image in LR.  It just seems like "well this one I'll transfer quick" or "I'll
annoy the user by making this one transfer slow".

I have a CPU monitor in my menu bar and it seems like when the transfer is
slowest, LR & PS are doing nothing until one decides to kick the other.

Also, this is occurring when LR & PS are the only apps open.

And there is also the PS lag issue that seems to grow and shrink at random.

1 Message

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64 Points

3 years ago

I'm experiencing several of the issues discussed here. Text layers drastically affect performance while visible, and using Undo or Step Backward tends to cause the whole program to grind to a halt for several seconds. I have a great GPU, plenty of RAM, and two SSD scratch disks. None of the fixes recommended so far have helped.

17 Messages

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302 Points

3 years ago

I'm seeing this on a Mac as well. It's painfully slow compared to other versions, and I don't see any issues with memory or scratch disk. 6G free memory and CPU never exceeds 10% on an 8 core with 32GB memory. Running Sierra and CC 2017.1.1. Seeing some memory pressure, but nothing serious, and running 'purge' in the terminal doesn't improve things. 

1 Message

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60 Points

3 years ago

This is the same issue I am having! I really can't work anymore! I just can't believe this is happening for such an expensive product! Shame!

5 Messages

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100 Points

3 years ago

looks like Adobe is really paying attention to our problem, wish there was another way to go I would dump them. Have looked at alternatives but nothing else does what I need.
HEY ADOBE LISTEN TO YOUR CUSTOMERS!!!!!

17 Messages

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354 Points

3 years ago

I've begun seeing it as well - maybe a for a few months now. I'm just doing basic masking on relatively large image files (~250mb) but I have a 3TB Fusion drive on an iMac with 32gb of ram. When it's bad, i can freeze for 30 sec after a single brush stroke.  Not super cool in a professional environment/workflow.