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6 Messages

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162 Points

Tue, Nov 22, 2016 8:45 AM

In progress

Photoshop CC 2017 Displacement Bug (Could Not Complete Request Because of Disc Error)

Displacement Effects can neither be applied nor modified.
This will result in the following error screen, no change can be made.



I have changed the physical disc out, yet the bug still persists. CC 2015.5 did not yet show it.

I have some error logs, if anybody is interested.

Responses

Official Solution

Adobe Administrator

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15.5K Messages

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291.9K Points

4 years ago

Please install today's CC 2017.0.1 update, as it should address this issue: http://blogs.adobe.com/photoshop/2016/12/photoshop-now-supports-touch-bar-on-the-new-macbook-pro.htm...

Sr. Product Manager, Adobe Digital Imaging

23 Messages

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466 Points

Excellent! This makes it possible for me to edit the displacement filter and add a new displacement map! Excellent job, and so quickly, too! Kudos.

Unfortunately, I still keep getting the update errors on the smart object,  which is supposed to get the displacement treatment. I will open a new thread for this, if you think this issue is  solved.


23 Messages

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466 Points

Turns out, this has something to with the old file names. 

If I save said Smart Objects under different names and then place them anew, everything works again, as it should

If you have a delicate placement of your object, like when it is skewed or warped into perspective and you run into this problem, this worked for me:

I saved the old, embedded Smart Object as a PSB (they already were PSBs, since this is the only format that allows transformations to be allowed on the Smart Objects, just wanted to make a note of that potential pitfall)

I switched the old smart Object from embedded to Linked with the Convert to Linked.. command (right click on the layer, NOT on the thumbnail to get the layer menu)

I relinked to the file I had saved in step 1 (right click on the layer again, chose  Relink to File...)

You now have a Smart object linked to the new file that will save normally.
If you want to embed it again, right click the layer and chose Embed Linked...

And that should put things as they were before. Maybe not ideal, but certainly workable.


Employee

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86 Messages

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2.3K Points

When do you get the "file could not be found" error? I see it if I toggle visibility for a displacement filter with a missing map file, and already have a bug open for this. The expected behavior should be the same as 2015.5 and earlier where you were prompted with the displacement filter dialog and could then select a new map file. 

I tested with the file you provided and was able to replace the map file by double-clicking on the filter.

Thanks,
Eric

23 Messages

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466 Points

I get the error when editing the smart object and then saving the changes. 
The displacement filter dialog bug has successfully been fixed.

Employee

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86 Messages

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2.3K Points

Ah, right. I see that now. In CC 2015.5 (and lower) you'd get the Displace dialog and be able to replace the map file when saving the smart object. I'll add this case to the bug so instead of the error, you will at least be prompted so you can replace the map file.

Thanks for updating with this case!

23 Messages

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466 Points

Much obliged!

Employee

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86 Messages

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2.3K Points

4 years ago

Hi Benjamin,

I could not reproduce this. What is the path to the displacement file? Does this happen with all displacement files, or just this one in particular? 

Thanks,
Eric

23 Messages

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466 Points

This is what I get from the PSError.txt. And hte weird thing is, I am using Photoshop 21 (aka CC 2017). I am guessing something with the paths stored to the displacement maps is wrong and THAT is what Photoshop is trying to find:
2016:11:05 15:15:54 : e:\ps17\ps_18_win_x64_daily_retail0161012.r.53\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed 2016:11:05 15:15:54 : 0000000000000340 of type struct _ALst * __ptr64 not found : 1 : REQUIRE failed

23 Messages

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466 Points

4 years ago

I have a couple of T-Shirt Mockup files that all link to different Displacement PSDs, all of which show this behaviour. On top of which, even with a new file, I simply cannot apply the Displacement Filter, because the error boots me out of it.

If you like, I can send you some error logs and strip down the file and dropbox it.

4 Messages

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96 Points

Same here!

23 Messages

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466 Points

4 years ago

Here is the link to the file. I have created a new smart object BEFORE I tried to edit one of those already in there. Lo and behold THAT works.

If however, you click to edit one of those already in there all subsequent attempts throw that error, no matter what object you try to apply them to.

https://www.dropbox.com/s/eyoa2ytzu0lnq3f/displacement_diagnose.zip?dl=0

Employee

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86 Messages

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2.3K Points

4 years ago

Are the original displacement files in the same location when the filter was applied to the smart object? If they are not, that would result in an error.

23 Messages

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466 Points

4 years ago

I did not create those files, so I cannot speak to whether they are or are not, however, there must be an option to change the displacement file that is used and in my scenario, that is not possible. At all.
Any suggestions?

Employee

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86 Messages

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2.3K Points

4 years ago

Yeah, you should be able to update the displacement map. I can reproduce this issue with the file you linked, thanks. I could not reproduce with my test files, or a file I created that is similar in structure to the one you posted. However, this looks similar to an issue that has been reported already - I'll update with this case and test file.

Thanks for reporting this!

Eric

4 Messages

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96 Points

I have the same issue as Benjamin. Weirdly enough, I get the error message, but the Smart Object still updates and displaces. I checked between both latest versions of Photoshop and they look exactly the same. If you think the files will help understand the bug, im happy to link them to you.
Thanks for taking the time.

4 Messages

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96 Points

Also, I just noticed a minor bug as well.
When clicking on the "expand arrow" of a folder on the layers panel, instead of doing just that (expanding), its now selecting the folder first. So now we have to give it 2 clicks to expand a folder that wasn't previously selected to view its content layers.

23 Messages

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466 Points

4 years ago

Thank you for taking the time to look into it! I am looking forward to seeing my logos all stretched out over shirts again. Let me know if I can be of further assistance.

1 Message

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60 Points

4 years ago

I get the same error (related to displace filter) and discovered something that I think is a bug.If the script I'm running invokes a file from the outside (even if the dialog needs to be opened), and Photoshop can not find this file, I get the following error and need to close and open Photoshop.

"Could not complete the Displacement command because of a disk error"

23 Messages

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466 Points

4 years ago

Any update on this? 
I have managed to rebuild some files and they work now, but I am also sitting on a stack of about 50 others that don't. And I really need them.

2 Messages

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72 Points

4 years ago

Been having the same issue as Benjamin and have been having it ever since the update to CC '17. Any updates?

Adobe Administrator

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15.5K Messages

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291.9K Points

4 years ago

Looks like it's slated to be in our next update in the very near future.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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72 Points

Ok, definitely would be most ideal to have that zapped with the next round of bug fixes in the next update. Thanks for this note.