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Adobe Photoshop Family

3 Messages

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190 Points

Sun, Nov 27, 2016 12:47 PM

Closed

Solved

Photoshop CC 2017: Could not complete your request because of a problem parsing the jpeg data (Instagram encoded JPEG)

Photoshop CC 2017 is giving this message: "Could not complete your request because of a problem parsing the JPEG data" when I try to open certain JPEG files. 

Same file shows fine in Bridge CC, Chrome, IE, irfanview, and is recognized as JPEG image.

The image is downloaded from my Instagram account, but is seems that there is same issue with all images downloaded from Instagram.

Responses

Official Solution

32 Messages

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1.1K Points

3 years ago

Hi everyone,
Today Adobe released new versions of many of our Creative Cloud applications including Photoshop and After Effects that fix the above issue. The Photoshop internal version number is 19.0.0. For more details please read the blog post at:  https://blogs.adobe.com/photoshop/2017/10/get-the-goods-announcing-updates-to-photoshop-cc-dimension...
-Jeff

11 Messages

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166 Points

Thank you!

954 Messages

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15.3K Points

4 years ago

Did you tried re-save image in another program?
Photoshop should show similar message if you have for example PNG but extension is JPG.
But Chrome and some others are smart enough to recognize it.

3 Messages

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190 Points

4 years ago

This is an JPEG image, Irfanview recognize it as JPEG, progressive, quality: 71, subsampling ON (2x2), even if I remove the file extension.

Everyone can try this yourself, download any image from Instagram and try to open it in Photoshop (tested on latest version CC 2017)

Re-saving image in another program and then opening it i Photoshop works, so that is not a problem. I'm just trying to raise an issue with current Photoshop version and certain JPEG files.

Adobe Administrator

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15.4K Messages

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291.4K Points

4 years ago

We're currently looking into this issue. 

Sr. Product Manager, Adobe Digital Imaging

1 Message

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62 Points

Any news after 2 months of looking?

42 Messages

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1.3K Points

The issue has been resolved and should ship in the next version of Photoshop.

11 Messages

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166 Points

Ah, I can't wait for this update as I work a lot with pictures from Instagram, and I am really tired of constantly having to use other tools to re-save (and hence re-compress) pictures before I could open them in Photoshop. It's really tedious shouldn't have been necessary in the first place with a professional tool like Photoshop, which I would expect to have no problems opening ANY kind of pictures (at least any common file types). But I'm glad this will hopefully be fixed now.

3 Messages

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100 Points

I have just started having this issue - so no. The problem is not resolved.

11 Messages

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166 Points

4 years ago

This reply was created from a merged topic originally titled Instagram picture error "Error parsing JPEG-data" with Photoshop CC 2015.

Photoshop CC 2015 seems to have a problem opening any picture saved from Instagram and gives a "Unable to complete your request, problem with parsing the jpeg-data" error. Only known workaround is using any other free programs like Infraview, MS Paint, windows picture viewer etc to open and re-save the image, before it can then be opened in Photoshop CC 2015.
Could really use a real fix for this Instagram problem for Photoshop since it should not be nessecary to use another 3-part program.

1 Message

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60 Points

4 years ago

Try open the file using the "Preview" or your computer default graphic program, then  re-save the file by exporting the file.

4 Messages

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140 Points

4 years ago

This really sucks that the WORLD leader in photo editing can't open a simple JPEG file, I have been using Photoshop since version 1 and NEVER had problems like this. Having to open the image in the MS viewer and save the image so PS will recognize and open it is really a stupid idea. Come Adobe get with the program and find out what is causing the problem and fix it..... 

32 Messages

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1.1K Points

3 years ago

Hi there,
Thank you for the report. We have fixed this issue with these types of progressive JPEG images and the fix will be released in the next version of Photoshop. 
-Jeff

11 Messages

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166 Points

Ah, I can't wait for this update as I work a lot with pictures from Instagram, and I am really tired of constantly having to use other tools to re-save (and hence re-compress) pictures before I could open them in Photoshop. It's really tedious shouldn't have been necessary in the first place with a professional tool like Photoshop, which I would expect to have no problems opening ANY kind of pictures (at least any common file types). But I'm glad this will hopefully be fixed now.

4 Messages

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94 Points

3 years ago

That great that you all fixed this problem. The problem seems to persist in Adobe After Effects CC 2017. Will this fix somehow be communicated to the AE engineering or QA team? This would be great if you all could somehow collaborate on the issue since you've done the leg work in solving the problem.

Thanks,
Arie

32 Messages

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1.1K Points

3 years ago

Hi Arie,

I have reproduced this in After Effects as well. I have reported it to the After Effects team for them to also fix. Thanks for letting me know!

Thanks,
Jeff

32 Messages

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1.1K Points

3 years ago

Hi again,
I just received word that the After Effects team has also addressed this in their next version of After Effects. Thanks for the feedback!
-Jeff

4 Messages

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94 Points

3 years ago

That's awesome.  Thank you for getting in touch with them!

—Arie

1 Message

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60 Points

3 years ago

Hello, I am still having this problem. It very recently started, too. Any JPEG saved off google refuses to open, but JPEGs I have created in Photoshop are fine. Thanks for looking into it!

2 Messages

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40 Points

3 years ago

1 Message

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60 Points

3 years ago

Still having this issue, I thought there was talk of if being corrected months ago?
I also cannot even PLACE these "problem" files into my InDesign documents, or open in Illustrator.