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Adobe Photoshop Family

160 Messages

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4.2K Points

Sat, Nov 19, 2016 10:33 AM

Solved

Photoshop CC 2017: Cannot add color balance adjustment layer in Lab mode

Looks like a bug in CC2017 (CS6 and CC2015.5.1 work correctly)


When in Lab image mode, a color balance adjustment layer cannot be added.
Image adjustments color balance does work - but that loses the ability to go back and re-adjust

Dave

Responses

Official Solution

Adobe Administrator

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15.5K Messages

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291.9K Points

3 years ago

Sr. Product Manager, Adobe Digital Imaging

160 Messages

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4.2K Points

Hi Jeffrey
Thank you. I can confirm it is working here now on v19.0

Dave

5 Messages

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158 Points

This was the first thing I tested after installing PS 19 :-) Thanks for fixing, very pleased to have it back.

163 Messages

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2.7K Points

4 years ago

Crossposting from the general discussion thread:


I was wondering if anyone else was having this issue or if it's just my end.

 

I tried making a color balance adjustment layer in LAB Mode and was given this error.

"Could not complete your request because that content type is not supported for this color mode"

Screen Shot 2016-11-18 at 51119 PMpng

 

Steps Taken:

Reset Photoshop Preferences - Problem Still occurred

Reinstalled Photoshop CC2017 - Problem Still occurred

Tried using CC 2015/2015.5 - No issues.

Opened PSD in 2017 which included a Color Balance Adjustment Layer from 2015/2015.5 - Was issued the following prompt:

"This document contains unknown data which will be discarded to keep layers editable. To preserve the original appearance instead, choose Flatten to load composite data as a flattened image."

System settings:

 

Mac Pro (late 2013) - osSierra 10.12.1
3 GHz 8-Core Intel Xeon E5
64GB RAM
AMD FirePro D700 6144 MB

163 Messages

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2.7K Points

4 years ago

Bump?

2K Messages

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35K Points

4 years ago

> When in Lab image mode, a color balance adjustment layer cannot be added.>

Looks like you're right. I rarely use that adjustment in any color mode, but it certainly doesn't add an adjustment layer in LAB mode. I'm on a Mac running Yosemite, so this isn't something we can blame on Sierra.

197 Messages

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4.1K Points

4 years ago

Thanks for the report.  I am investigating now.

197 Messages

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4.1K Points

4 years ago

This is indeed a bug.  Thank you for the report.

163 Messages

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2.7K Points

No problem! Thank you guys for working on it! :)

3 Messages

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104 Points

this is still not working. When will this bug be fixed?

4 Messages

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132 Points

Anyone from Adobe, please pay attention to this issue!!!!!

1 Message

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100 Points

4 years ago

Seriously? $240 a year, just upgraded from CS6, and now I can't open my old .psd files because they have color balance layers and I always work in Lab mode. Do you guys beta test?

5 Messages

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158 Points

4 years ago

This still doesn't work after the most recent update ... very disappointing !

4 Messages

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132 Points

4 years ago

Please fix it as soon as possible. I cannot work with my psd files.

3 Messages

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104 Points

4 years ago

This reply was created from a merged topic originally titled Can't Add Color Balance Adjustment to Lab Color Mode Bug.

There's a bug in my Photoshop CC that was spoken about 3 months ago, but it still hasn't been fixed.

When in Lab Color Mode I get this error "Could not complete your request because that content type is not supported for this color mode." when I try to add a Color Balance Adjustment Layer.

It was discussed here: https://feedback.photoshop.com/photoshop_family/topics/photoshop-cc2017-cannot-add-color-balance-adj...

The official response given was that it was a bug. 

This was 3 months ago and I'm still getting this error. Has this bug not been fixed? When will the issue be corrected? 3 month is a long time for a bug to exist when we are paying by the month.

Photoshop 2017.0.1 macOS Sierra 10.12.3

5 Messages

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158 Points

3 years ago

Another update today and this still isn't fixed - very disappointed that core functionality like this doesn't merit attention.

4 Messages

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132 Points

If it is true, maybe David(Senior QE Photoshop) above doesn't work at Adobe anymore. Anyone from Adobe, please pay attention to this issue!!!