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Adobe Photoshop Family

26 Messages

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696 Points

Thu, Sep 22, 2016 6:22 AM

Solved

Photoshop CC 2015.5.1: Not printing in macOS 10.12 Sierra

Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

Responses

5 Messages

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122 Points

4 years ago

This reply was created from a merged topic originally titled Photoshop quits on Print.

Just updated to Sierra (10.12) and Photoshop (2015.5.1) quits when I try to print. After competeing the printer setup dialog box and hit PRINT, Photoshop quits. Had been getting crash reports but suddenly they have stopped. I need a work-a-round. I can get a print to go through maybe one out of every 5 attempts. Any ideas?

21 Messages

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352 Points

A few workarounds. Open it in Mac Preview or download QuadToneRip PrintTools.

15 Messages

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226 Points

@Mark Savoia: lol, I hope it been consulted directly by Adobe. :-)

26 Messages

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696 Points

Well, Mark, thanks for the work arounds. Unfortunately, QuadToneRip is for Black and White printing and MacPreview just doesn't cut it with custom ice profiles.

21 Messages

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352 Points

Quad Tone Rip Print Tools is what you need, not Quad Tone Rip. http://www.quadtonerip.com/html/QTRprinttool.html

Preview works perfect with my custom made profiles. Make sure you are looking in the correct place in the page setup screen.

26 Messages

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696 Points

Print Tools is a different product than QuadTone ... same developer two different applications.

15 Messages

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226 Points

4 years ago

We all have this problem, but Adobe us successfully ignored.

21 Messages

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310 Points

4 years ago

I have the same problem since updating my MacPro computer to Sierra.  When I try to print to my Epson SureColor P9000 printer, Photoshop crashes the instant that I hit the "PRINT" button. 

9 Messages

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140 Points

4 years ago

I had the same problem. If you restart the computer (I have an iMac) then you can print, at least for a while, then you have to restart it again.

21 Messages

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352 Points

Just a reminder to everyone on a Mac, you can print out of Mac Preview with no issues. Hopefully a temporary workaround.

26 Messages

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696 Points

Won't cut it with customers.

21 Messages

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310 Points

4 years ago

I tried updating the Firmware on my Epson sure color P9000 printers - but Photoshop still crashes when I hit the PRINT button.  I sent a Problem report to Apple (twice) - but I cannot send a Photoshop Crash Report.  the reason is that when I hit the PRINT button Photoshop totally disappears .... it's not a freeze - it just shuts down.  I cannot find a way to send the Apple crash report to Adobe .... It happened  today with my Epson 3880 as well.

21 Messages

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310 Points

Another week has gone by and STILL Adobe has not found a way to let Photoshop CC print to a professional wide format printer under Sierra.  How many thousands of photographers - besides me - find this to be ridiculous ?  My work flow is restricted and I have  wasted days, not hours, in patching together some hardware that can go back to El Capitan ..... And we all pay big buck$ to rent this software each month.

35 Messages

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826 Points

4 years ago

Another workaround is printing out of Lightroom if you have it, it works (hint, hint Photoshop
folks).

Then again, if you are paying a monthly fee for a product, workarounds should not be
needed in the first place!!!  For the amount paid, this should never have been an issue
in the first place!!

I am seriously considering NOT renewing my subscription when the time comes.

Adobe Administrator

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15.8K Messages

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295K Points

The same engineer does print in Photoshop and Lightroom.

Sr. Product Manager, Adobe Digital Imaging

21 Messages

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352 Points

Engineer? Explain please.

Adobe Administrator

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15.8K Messages

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295K Points

The same person (engineer).

Sr. Product Manager, Adobe Digital Imaging

26 Messages

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696 Points

I don't understand your response, Jeff. Are you saying that all of us are imagining these crashes?

21 Messages

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352 Points

His answers are not clear at all. Explain yourself Jeffrey in more then a few words.

Adobe Administrator

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15.8K Messages

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295K Points

Ellwood implied the Lightroom and Photoshop team don't talk to one another. I was telling him that the same guy works on the printing code in Lightroom and Photoshop. My official answer already states that he's working on this issue in Photoshop.

Sr. Product Manager, Adobe Digital Imaging

26 Messages

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696 Points

Thanks, Jeff, just confused. None of this is easy for your customers and I know for me it was maddening to get a run around from customer support. Speaking only for myself it is difficult to tell my customers that they have to wait because I am having an impossible time printing their images (wow, 2 weeks since my original post) I work with a few fine art photographers who pay very well for photographs that are printed they way we want them to print for individual installations. I use three different Epson printers and none of them is working properly with Photoshop and Sierra. Now I know that I was stupid to have upgraded to Sierra so fast, but if I and others hadn't done so, apparently Adobe would still be unaware of the problem. Catch 22.

I know your engineer is probably feeling the pressure, but so is everyone else in this strange food chain. Obviously, PS & LR are different apps, despite their similarities, so I don't doubt he/she has a challenge finding the bug.

What would help out a whole lot is someone just making the effort to keep the "guys in the band", your customers, up to date. I'm sure most any of us would be only too happy to test any fixes you might wish to try ... I certainly would.

2 Messages

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82 Points

4 years ago

This reply was created from a merged topic originally titled Photoshop 2015.5.1 Crashes on printing MacOS Sierra.

Photoshop 2015.5.1 Crashes on printing MacOS Sierra frequently

15 Messages

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226 Points

4 years ago

Hello, I installed PS update to 2015.5.2 and W O R K I N G !!!

GREAT, many thanks.

21 Messages

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310 Points

Where did you find 2015.5.2 ?  My creative Cloud shows NO update ....

15 Messages

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226 Points

Agent of online chat support sent me a link.

21 Messages

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310 Points

Can he/she send it to me ?

15 Messages

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226 Points

Here is a link, but it probably will not work. Agent doing something on the computer.

https://screen.share.adobe.com/check_access_key?access_key=bd79d403b7ace9230958301f928cfcfe

21 Messages

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310 Points

ERROR: The session key that you entered is not valid. 
Back

Adobe Administrator

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15.8K Messages

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295K Points

There is 2015.5.2 update. The current version is 2015.5.1. You can confirm you have the latest version by going to Help > System Info.

A fix for printing issues in Sierra is forthcoming but I can tell you the version # is not 2015.5.2.  I will update this thread once an update is available.

Sr. Product Manager, Adobe Digital Imaging

9 Messages

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140 Points

Sorry, but I don't see even the version 2005.5.1. I am still blocked on 2015.5.0. This is what I have and no update is in creative cloude.

Adobe Photoshop versione: 2015.5.0 20160603.r.88 2016/06/03:23:00:00 CL 1078833  x64Sistema operativo: Mac OS 10.11.6

26 Messages

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696 Points

Thanks, Jeffrey, keeping us up to date is very much appreciated.

26 Messages

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696 Points

Well, Jeffrey Tranberry, we are moving into week 4 of this problem, and still no solution from Adobe. Do you have any idea when we might expect to be able to print with reliability from Photoshop CC? I am a patient person, but really this is testing that patience.

Adobe Administrator

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15.8K Messages

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295K Points

It's more complicated than one might seem. I'm hoping a solution will be available soon.

Sr. Product Manager, Adobe Digital Imaging

21 Messages

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352 Points

Didn't Adobe have a beta version of Sierra to test Photoshop on? This is looking like a major fail of the Adobe development team.

Adobe Administrator

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15.8K Messages

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295K Points

We did, but again, it's more complicated than it may seem.

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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226 Points

I hope that will be provided compensation.

9 Messages

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140 Points

4 years ago

I went back to El Captan and the release of PS is 2015.5.0. Why I don't see any update? Is it 2015.5.1 or.2 just for Sierra?

Adobe Administrator

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15.8K Messages

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295K Points

You're downloading from the Creative Cloud desktop app?

See this document for troubleshooting not seeing updates: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

If you download the update directly from here, does it install? https://helpx.adobe.com/photoshop/kb/uptodate.html#NotConnected

Sr. Product Manager, Adobe Digital Imaging

21 Messages

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310 Points

No - it says that the installer file may be damaged.  It is 1.38 GB and  it did not open. 

26 Messages

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696 Points

Jeffrey, neither of the two methods reveal a 15.1.2. The latest update posted as of this message is 15.1.1. 

9 Messages

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140 Points

I had to uninstal PS 2015.5.0 and instal again. Now I hae the 2015.5.1. The same problem with lightroom, I had the .6 version and no update showed. I uninstal Lightroom, instal again and now I have the .7 version.

3 Messages

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80 Points

Jeffrey, when I go to the desktop app, it says that the most current version is 15.1.1. When I followed your link above, I saw 15.1.2, but couldn't find where to download it from.

4 Messages

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102 Points

4 years ago

Not seeing an update yet also.  Does it take a while for it to be distributed through creative cloud?

35 Messages

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826 Points

4 years ago

Still no fix for a very fundamental function of the product?

Photoshop is supposedly a premium product at a premium price.

I feel I am paying for the reliability and service for a Mercedes and
getting a Yugo!

1 Message

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64 Points

4 years ago

I have had the same issues with printing using PS CC and MacOS Sierra. Deleted all printer drivers and reinstalled and reinstalled PS. It was still crashing 9 out of 10 times when asked to print. I think I have now found a solution in the Mac System Preferences, Security and Privacy Preferences. Go to the Firewall and open the firewall options box. Check that the latest Epson Printer (WISE X) logo is showing in the list of permitted incoming connections. Mine was missing. Add using the +/- boxes underneath. Bingo! Photoshop now talking to Epson printer AGAIN!

21 Messages

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310 Points

Epson has just posted an updated version of the driver for the SureColor P9000 printer - to be used with Sierra - Mac OS 10.12

Now we need to see if that fixes the ongoing Photoshop CC failure to print under Sierra.


Step-by-step we can get back to work.


  • Printer Driver v9.6212/03/15 107 MB epson17387.dmg 
Compatible Systems: macOS (v10.12.x), Mac OS X (v10.11.x), Mac OS X (v10.10.x), Mac OS X (v10.9.x), Mac OS X (v10.8.x), Mac OS X (v10.7.x)



Richard

1 Message

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60 Points

Nicola, Thanks for the good advice. I was able to get Photoshop Elements to print on my HP Photosmart printer MacOS Sierra by opening the firewall and adding the printer.  Mike

21 Messages

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310 Points

4 years ago

Mac- PS CC - Sierra - Now Printing to Epson.  

I installed the updated Epson SureColor P9000 driver today - on a MacPro computer with OS10.12 - Sierra.  The printers is NOT blocked by the firewall.

I restarted the computer and I have now made 10 prints with one of my Epson SC P9000 printers ... with no failures.  

Is it fixed ??????  Stay tuned.  I'll do some more prints after a studio shoot today.

Give it a try and let us know.

Richard 

Wilderness Studio
Solon (Iowa City) Iowa

21 Messages

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310 Points

4 years ago

Are we fixed Now ????

After updating the Epson driver (17387) for my pair of Epson SureColor P9000 printers from the Epson site -  I am now printing from a MacPro computer with OS 10.12 Sierra and Photoshop CC 2015.5.1.

I made 12 prints today with no crashes ....


Richard Sjolund
Wilderness Studio LLC


http://www.wilderness-studio.com

3 Messages

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82 Points

I updated the drivers for my Epson printers and am still crashing.  :( 

1 Message

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60 Points

Updated drivers from Epson today for my Stylus Photo 1400. Still crashing. :(
Running Photoshop CS6.

(Deleted the printer first, of course, then re-installed.) I did notice one change, in the Print window. Before, the Printer Profile was showing a date of sorts. Now it's back to showing sRGB IEC61966-2.1)

5 Messages

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122 Points

4 years ago

This reply was created from a merged topic originally titled Photoshop crashes when I try to print..

I have a problem printing from CS6 on an Epson Surecolor P600. I'm running OS Sierra 10.12 on a iMac 4GHz Intel Core i7.  I've tried different files- still crashes.  Error message is "Photoshop quit unexpectedly". I can print from mail without any problem but not Preview. Preview error message is: "cgpdforaster quit unexpectedly". To further complicate things, I can print from Photoshop in black and white when I select "Printer Manages Colors" in the printer set up box. The problem is when printing color and using "Photoshop Manages Colors". I didn't have any of these problems until I upgraded to OS Sierra.Any help would be appreciated!