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Adobe Photoshop Family

26 Messages

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696 Points

Thu, Sep 22, 2016 6:22 AM

Solved

Photoshop CC 2015.5.1: Not printing in macOS 10.12 Sierra

Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

Responses

6 Messages

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234 Points

4 years ago

Hello all,

I tweeted Adobe Customer Care and they instructed me to delete this file: 

Adobe Photoshop CC 2014 Prefs.psp (can be another year 2015)

from User > Library > Preferences > Adobe Photoshop CC 2015 Settings folder.

The above pref file is inside. I deleted it and in fact deleted all similar pref files from previous settings folders (i.e. CC 2014 and earlier etc)

I just try printing in PS and seems to have work. Cheers.

15 Messages

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226 Points

Not working. :-(

4 Messages

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114 Points

I don't even see the Adobe Photoshop CC folder (no matter what year I search for). 

6 Messages

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234 Points

Hi all,

I stand corrected, apologies for that. The 1st attempt one print was successful; Subsequent prints same issue - crash, even I delete the same pref file.

Back to square one. :-(

21 Messages

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352 Points

You need to delete the .plist also, then you can make one print and the issue will pop back up.

1 Message

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80 Points

4 years ago

Hi everyone... I have same issue with PS CC 2015.5 v 17.1, all step mention by all of you above it will not works period I was on the phone yesterday with Tech Support than they transfer me to the engineering team and we perform different test, and its definitely a BUG from ADOBE they told me they will begin to look for a solution on that so just a little patient the FIX is on the WAY because MAC OS X Sierra just launch not that long ago so they will fix some code to make it work.

35 Messages

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826 Points

4 years ago

Also, this is the ONLY app that has an issue with printing.  Quote from Chino's post:
"...FIX is on the WAY because MAC OS X Sierra just launch not that long ago...".

Sorry guys but that is not an excuse since macOS Sierra beta versions 
were available to developers for nearly a year and a month ago the Gold Master
was available.

Maybe you guys should just talk to your Lightroom CC folks once in a while.  
Printing works without issue with their code and is currently my work around.

29 Messages

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384 Points

4 years ago

Constantly faced with the fall of Photoshop for printing in windows, I went to work on Mac OS X, there were no problems with the crash of Photoshop for printing. And I do not like it.But the happiness did not last long. This week I'm back and not once confronted with the problem of the fall of Photoshop for printing, already under macOS!
Adobe is a feeling that you achieve what I would no longer pay for the subscription.
OS Version - 10.12 Sierra and Photoshop - 2015.5.1 (20160722.r156 x64). Bug reports sent to Apple and Adobe.

35 Messages

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826 Points

This year it is printing.  Last year it was downloading images from cameras.

Lightroom never had either of these issues.  Hey Photoshop group, "Communicate!"
Or, do you think you know better than Microsoft, Apple, and printer manufacturers on
how printing should be done!  Operating system and manufacturer developer guidelines are made for a reason.

I too am getting disgruntled with paying a subscription for something that keeps breaking and not being promptly fixed!  That is why you pay a subscription, right!

9 Messages

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190 Points

4 years ago

Adobe ignores the beta versions and tries to fix after the official release. Happens all the time since they moved away from Mac in 1992 towards Windows - if there only would be an alternative...
The solution for this problem? Save the file to be printed in .pdf-format and then print. I hate Adobe!

26 Messages

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696 Points

Ron, I've been using Photoshop from it's beginnings in the late 1980's. It is an amazing piece of software and I love it.

First, what makes you think Adobe ignores Beta versions? Do you or did you work for Adobe? It doesn't seem to me to be a very logical development strategy.

Second, I really don't think Adobe is ignoring Apple customers and if you peek at the Windows problems you will be quite happy to be on a Mac platform. Apple and Adobe have had their wrestling matches, but they are big kids and Adobe has to know that that old Macromedia app is on its last legs.

Third, what annoys the hell out of me is customer support telling me nonsense. I was stupid to upgrade early in a new release and I am paying the price, but don't tell me Adobe hasn't tested it yet, or that these problems are unknown. Tell me they are aware of the issue and are working on a patch. Photoshop, OS-X, Windows are all incredibly complex pieces of software and no amount of testing will discover all the bugs and issues, there are simply too many variables. Just be honest and up front.

Finally, printing from Acrobat isn't a solution for those of us printing fine arts images. No comparison at all. It's just not on.

9 Messages

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190 Points

I am not aware that Photoshop was available in the late 1980's. I had Version 1.0 since early 1990 on an Si.

Those were the days where Adobe was working WITH Apple about numerous problems occurring. In 1994 they found that they could make more money on Windows and I felt like a second class customer - I remember my calls to support and I remember the desperate statements in MacWorld and the frustration in Macuser groups. Not to mention the fact that all Versions were released for Windows first and some goodies were available for Windows only. I have not forgotten that either.

And by all means, my friend: When Sierra became available as a beta in June and Adobe suddenly realizes that everybody has issues with printing in September - not some hidden, rarely used features but PRINTING - than I call that ignoring of beta versions. But I am open to another logical or factual explanation.

And finally: I am aware of the limitations of .pdfs but restarting a Mac with an "old" system on an external drive just for printing sounds ridiculous at best. I am sorry if those limitations make it impossible for you to print, but I assume for lots of people a conversion to a .pdf and printing from there fixes the problem for some time.

26 Messages

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696 Points

You are right, my first version was probably about 1990 ... I was guessing. Regardless, as a Mac user I have long felt like a 2nd class citizen and perhaps I am simply inured to the pain. I too, remember the angst of the will Adobe support Mac period, but there was a lot of pain and doubt about Apple during those years when Jobs was bounced and the gang were busy destroying the company. One can't fault Adobe for wondering exactly what might be Apple's future. I was soundly ridiculed by more than one PC user over the years including several who opined that a graphical interface was unnecessary and Wordperfect for DOS was the cat's pyjamas. 

Regardless, I'm too old to worry about the on and off relationships of Apple and Adobe. I simply want software that works when I need it to work, and Adobe could indeed do better.

Adobe Administrator

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15.8K Messages

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295K Points

4 years ago

Thanks for your patience. Apologies for the trouble. This is an issue we discovered during Sierra testing and thought we had addressed. We're investigating this issue for our next update.

https://helpx.adobe.com/photoshop/kb/photoshop-and-mac-os-sierra.html

Sr. Product Manager, Adobe Digital Imaging

26 Messages

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696 Points

Glad to, will do so tonight.

21 Messages

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352 Points

4 years ago

This reply was created from a merged topic originally titled I would like to see the issue with Photoshop CC 2015 when hitting the print butto....

When hitting the print button the program crashes. Replacing the prefs file and .plist file fix it but for only ONE time, then issue is back.

21 Messages

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352 Points

4 years ago

Have tried it with CS6 and CS4, same issue.

21 Messages

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352 Points

4 years ago

Do we get a credit on the monthly fee while Adobe fixes this?

9 Messages

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190 Points

4 years ago

Had tears in my eyes from laughing, my friend!

21 Messages

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352 Points

4 years ago

Good, I meant to be sarcastic.

9 Messages

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190 Points

4 years ago

And I still do not understand how something big and widespread like this could go unnoticed during months of beta testing?

4 Messages

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102 Points

4 years ago

Any update on this problem.  PS crashes on all my Mac's and Macbooks with a number of different Epson printers.

24 Messages

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404 Points

4 years ago

Tried suggestion of installing PS 2014 but it suffered the same crash when printing to EPSON XP-630.

35 Messages

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826 Points

4 years ago

Reverting to a year old (or more) version when you are paying for what is supposed to be a current,
up to date product, every month, is not an acceptable response when it is ONLY your product that
is a problem.

It almost seems that once Adobe adopted the subscription model, it has been nothing but
problems and they feel they can dump anything on the users.  All versions of
Photoshop 1.0 to pre-subscription always worked flawlessly!

Seriously beginning to consider bailing out of this subscription stuff.