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Adobe Photoshop Family

26 Messages

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696 Points

Thu, Sep 22, 2016 6:22 AM

Solved

Photoshop CC 2015.5.1: Not printing in macOS 10.12 Sierra

Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

Responses

Official Solution

197 Messages

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4.1K Points

4 years ago

Photoshop CC 2017 was released today and should address these crashing issues.  

Please update to the latest version of Photoshop CC 2017 and try printing again.  

If you are still seeing the issue please be sure to try Jeff Tranberry's steps to resolve.

Thank you and please let us know if you are still seeing issues after the update.

9 Messages

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140 Points

I don't see any update in my creative cloud. I leave in Italy, will it be released later outside USA?

9 Messages

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140 Points

sorry, I live in Italy, not leave

Adobe Administrator

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15.4K Messages

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291.4K Points

Click on the gear in the creative cloud desktop app and choose Check For App Updates...

Sr. Product Manager, Adobe Digital Imaging

9 Messages

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140 Points

I got it. Thanks

15 Messages

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226 Points

Perhaps it works.

5 Messages

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142 Points

Finally.....Thank you Jeffrey Tranberry, I now have printed several psd images successfully, the first time in about 6 weeks.  Now to reinstall all of my color profiles.

8 Messages

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134 Points

Jeff, Is there a fix for PS CS6?  I don't have CC but my version was fully functional until loading Sierra.  I would hope that CS6 would also be updated as this is a bug fix and not a new feature.

3 Messages

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80 Points

VER WELL PUT STANLEY.  PLEASE CAN SOMEONE FROM ADOBE ANSWER STANLEY'S QUESTION..... WE HAVE ALL WAITED LONG ENOUGH.  SURELY PS CS6 CLIENTS DESERVE THE SAME RESPECT!

Adobe Administrator

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15.4K Messages

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291.4K Points

Older versions of Photoshop (including CS6) were not designed, nor extensively tested to run on macOS Sierra. We strongly recommend that customers do their own testing on a non-production partition to ensure that new operating systems work with their current hardware and drivers (printing, etc). You may wish to remain on an older version of the OS that is compatible with prior versions of our software. We can try and help find a workaround, but older versions of our software haven't been updated in years and won't be updated in the future.

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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122 Points

So no support for CS6?

5 Messages

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102 Points

Did I miss something? Are thanks to Adobe/PS in order? It should be a huge THANK YOU to all of us for slogging through a 6 weeks period whithout the ability to use the PSD function. (Reminds me of a personality of currency who seemingy doesn't apologize to anyone, for anything, ever. )

8 Messages

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134 Points

Thanks for your response, Jeff.  It's what I expected.  However, I have several issues with your response.

1.  It's obvious that Adobe did NOT do extensive testing macOS Sierra with Adobe PS CC or we wouldn't have this thread.

2. The option of staying on an older (dead end) OS is not a real option.  You're basically trying to force me into jointing CC and BTW, if I did go to CC, I still would have been without full use of PS for more than a month until there was enough commotion to get Adobe's attention.

3. "Older versions" of your software have been updated for bug fixes, which is what this is.  My PS CS6 worked fine before upgrading to Sierra and Sierra didn't cause issues with any of my other software.  I understand that I won't get new PS features staying with PS CS6 but bugs should still be fixed.

It seems to me that if Adobe was able to finally find a fix for this issue on PS CC, it wouldn't be that much more to fix is for PS CS6.  I've been a loyal Adobe customer for years and use Lightroom 6 as my main photo editing program.  I have PS CS6 for the occasional issue that needs a more complex edit but don't feel compelled to go with CC at present.  I've been considering going with CC but, I have to tell you that this kind of issue makes me much less likely to tie myself to Adobe with a monthly fee.  I hope you read this and respond.  I understand that you're give me the company's party line but it really leaves a bad taste in my mouth.

Respectfully,

Stan Silverman 

2 Messages

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70 Points

Which of Jeff's steps to resolve the problem? I am having the exact same problem with LR - photoshop works fine. This is crazy. Spent 3 hours with 3 different tech people who obviously have no idea that there have been issues.
In one instance the tech came on my computer changed a bunch of stuff for trial and error testing then gets cut off since the program he was using to access the computer crashed! - leaving all his changes to my system . next tech, start process again, then next tech. It's like Groundhog Day!
And still no resolution. please advise.

Adobe Administrator

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15.4K Messages

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291.4K Points

Hi Alan, make sure you Photoshop CC is up to date (v2017): https://helpx.adobe.com/photoshop/kb/uptodate.html

Sr. Product Manager, Adobe Digital Imaging

8 Messages

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134 Points

Did the problem with printing from LR occur after doing the latest LR update (CC 2015.8 / 6.8)?  I'm afraid to install this update as printing from LR is now my only option.

8 Messages

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134 Points

Well, it looks like my PS CS6 printing issue with Sierra is finally fixed!  I did the Apple software update 10.12.2 the other day and just for the heck of it, decided to try to print from PS.  It seems to be fixed.  Thanks Apple!

15 Messages

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226 Points

4 years ago

Same problem. :(

5 Messages

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160 Points

I have continuing printing problem with PS crashing using Epson SC P600 when printing photos.  I raised the issue on 21st Oct with Adobe and followed guidance, reloaded drivers on iMac, OS is 10.12.1 BUT problem still exist.  When will this get fixed?  

I need a free month as currently paying for an app that doesn't meet its primary purpose is fraud - isn't the program called "Photo" shop? 

1K Messages

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16.8K Points

4 years ago

Generic advice would be delete the printers and add them back.

26 Messages

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696 Points

Done, didn't work.

1 Message

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64 Points

I discovered I have the same issue today too.  Epson printer driver is up to date - Ver. 9.33 printing.

I waited a couple days before upgrading, just to make sure there wasn't any chatter / advice not to upgrade.  Adobe knows the release date for the new version of macOS.  Not a surprise to anyone.  Pro software?  Monthly fees?

Luckily, I made a cloned partition of the previous install to go back to.

9 Messages

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164 Points

Same issue

Adobe Administrator

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15.4K Messages

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291.4K Points

4 years ago

Have you submitted any Crash Reports along w/your email address?: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Is your driver up-to-date? As David suggests, just updating the driver may not work. You need to delete the driver, delete the printer, install the latest driver then install the printer.

Also, see this document from Apple on troubleshooting printing on OS X: http://support.apple.com/en-us/HT201539

I know that QE did test an array of currently supported printers on Sierra: https://helpx.adobe.com/photoshop/kb/photoshop-and-mac-os-sierra.html Not all printers through the years have been tested however. Did it work properly prior to upgrading to Sierra? I don't recommend that customers upgrade to Sierra without doing testing to ensure that it will work for their needs with their current hardware (printers) and drivers - especially with older devices and drivers.

Sr. Product Manager, Adobe Digital Imaging

26 Messages

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696 Points

Everything is absolutely up to date.

26 Messages

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696 Points

Photoshop is the only app that doesn't print. All other CC apps are fine ... just PS, and yes, it did print perfectly before Sierra. A 7890 is a commercial printer ... not a consumer product and it's not that old even in the digital world.

26 Messages

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696 Points

Finally, Apple crash reports are loading and I have been sending them in religiously, but no Adobe crash reports have been generated by the system. So, yes, I have sent in crash reports, but no I have not sent in Adobe crash reports.

6 Messages

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234 Points

Hi Jeffrey,

Seems like Photoshop CC 2015.5 is the ONLY app that is crashing when print in macOS Sierra. Other major apps seem working fine. And it is "useless and pointless" to ask us to install an older version of PS, it is counter productive and in many ways, inconvenient t and not a permanent fix. this should not be happening at all.

It is obviously an issue and problem with Photoshop CC and macOS Sierra. This is a widespread issue as you can count from the number of posts here with same issue.

I strongly urge you and the team to fix it yesterday and release an update/fix tomorrow.

Thanks.

29 Messages

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384 Points

In the version photoshop for windows, he falls every day, topic about this is updated regularly, and it has a lot of years! But Adobe is constantly responsible - this is not our problem, this problem manufacturers of printer drivers. I hope that the problem in the version for macOS decide and decide quickly!

15 Messages

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226 Points

I agree!!! Fix imediately.

1 Message

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80 Points

4 years ago

Having the same problem printing from Photoshop : / Critical to running our screen printing business, so any help is much appreciated! : )

2 Messages

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92 Points

4 years ago

I am printing 2-3 copies, then Photoshop crashes. Restart app and routinely all over again. 
This is frustrating. 

1 Message

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84 Points

4 years ago

I am same, Epson P-800, 90% failed.

4 Messages

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110 Points

4 years ago

for me i upgrade to 2 mac pro and all the Adobe CC app is getting crash if i print two sided and if i print single side no issue.
when i make two sided print it immediately crash we have xerox phaser 7760dn printer.
this is happening exactly after i upgrade.

3 Messages

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124 Points

4 years ago

I also cannot print after upgrading. I use this for my business and it's very frustrating. I've reinstalled printers and drivers, nothing seems to work. Need assistance as well.

5 Messages

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142 Points

4 years ago

Same issue, Epson Stylus Pro 4900

26 Messages

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696 Points

4 years ago

Anybody at Adobe have any insights?

6 Messages

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234 Points

4 years ago

This reply was created from a merged topic originally titled Photoshop CC 2015.5 'Print & Unexpectedly Quit' in macOS Sierra.

Hello all,

Upgraded to macOS Sierra. Try to print a jpeg image in Photoshop CC 2015.5, once 'Print' button is hit, the app unexpectedly quit. Tried a few images different format - PNG, PSD same issue. 

Canon printer driver should be fine because I can print from Preview and Word.

Thanks.

35 Messages

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826 Points

4 years ago

This reply was created from a merged topic originally titled Photoshop CC 2015.5 crashing when printing on macOS Sierra.

It has been discovered that printing to a variety of printers from Photoshop 2015.5 on a Mac
with macOS Sierra causes Photoshop to crash.  Log files have been generated and sent to both Adobe and Apple.  Lightroom works just fine for printing as well as all other apps.

here is a link to the thread in Apple communities with others with the same issue.:
https://discussions.apple.com/thread/7676905

4 Messages

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110 Points

4 years ago

Hello Everyone !!

I had an issue is whenever i Print from any app and give print command it use to crash.

I write on apple forum and they replied with one link and 3rd option from there worked for me like a charm.

Article Link:

https://support.apple.com/en-us/HT203343

  1. Choose Apple menu  > System Preferences, then click Printers & Scanners.
  2. Control-click anywhere in the list of devices, then choose “Reset printing system” from the shortcut menu that appears.
  3. From the Finder, choose Go > Go to Folder. Type /Library/Printers/ and click Go.
  4. The Printers folder opens. Choose Edit > Select All to select all items in the folder. 
  5. Choose File > New Folder with Selection to put all of the selected items into a new folder named New Folder With Items.

    in my case after go to step 3 i just delete the all the items (files and folder) in it and install printer driver again from there site.

    Works perfectly i have xerox Phaser 7760DN printer.
KUDOS to apple :)

Good Luck Guys !!

15 Messages

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226 Points

Not working for me. :-(

4 Messages

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110 Points

It worked for me on two Mac Pro.

What exactly problem you are having?

15 Messages

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226 Points

After upgrade to Sierra photoshop crash when I can print. 9x crash 1x works. :-(

4 Messages

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110 Points

have you deleted the folders contains i mentioned above?

15 Messages

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226 Points

Yes, no working. I had again downgraded El Capitan.

2 Messages

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92 Points

Is not working. I have tried not less than 3 macOS Sierra now.

35 Messages

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826 Points

4 years ago

That fix only applies for print crashing all the time.

All my apps including Lightroom CC print just fine (maybe the
Photoshop folks should talk to the Lightroom folks once in a while)!!!

It is only Photoshop CC that crashes!!!!