26 Messages
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696 Points
Thu, Sep 22, 2016 6:22 AM
Solved
Photoshop CC 2015.5.1: Not printing in macOS 10.12 Sierra
Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.
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4 years ago
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0joedoe0
1 Message
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62 Points
4 years ago
4
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birck_cox
24 Messages
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374 Points
4 years ago
The problem seems to be related to installing Sierra on my Mac. If I try to print in Photoshop, the app crashes. I can save the file and print from Illustrator, but I often forget. Doesn't matter which printer, either. Hitting "Print" crashes Photoshop. For whatever reason, Illustrator is spared that problem. There are other problems built into Sierra, but that's the main Adobe issue.
3
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bob_zahn
5 Messages
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102 Points
4 years ago
0
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simon_isdell_carpenter_2eyq9i8x80r10
3 Messages
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80 Points
4 years ago
2
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ellwood_nonnemacher
35 Messages
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826 Points
4 years ago
Yet, they are not hesitating and right on time to the second for collecting their subscription fee for broken software!!!!
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earl_robicheaux
3 Messages
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112 Points
4 years ago
Mac OS Sierra 10.12, PS 2015.5.1, Epson print driver V9.33 for 9900. It has been a while since printing, went to make a print this morning using Breathing Color paper and had icc profile. Under the print menu, select the Epson printer (under an ICC address), select Photoshop to manage color, select the BC ICC profile and I get the error message that I am attempting to print W/O color management. Tried all kinds of options. Still get the same message and the print was not great
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chris_french_7824184
2 Messages
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80 Points
4 years ago
I created an action that resizes a page and then prints two copies, abut a year ago. I use it daily. Now, since I upgraded to Sierra, it breaks Photoshop when it gets to the Print part of the action.
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kelly_nixon
12 Messages
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266 Points
4 years ago
How are people getting around this photoshop printing issue with OS Sierra?
I run a small printing business where i print artwork for artists and illustrators! Im sure most of you have the same problem as me in running Photoshop with Sierra!
So, when you hit the print button photoshop just quits. It's very very annoying and frustrating, and it's starting to affect my business now as people are expecting their prints back.
Ive had lots of chats with Adobe and indeed Apple in trying to sort this out, but its got us nowhere! The response... sit back and wait for the updates!!
Well, as I'm paying for this software and Photoshop is such an integral part of what i do im getting really annoyed at the attitudes towards this problem from Adobe and Apple!
Why should i just sit back and wait for the updates? Which could well be weeks away yet!!
It's always the customer that suffers in situations like this!
How can i complain and who can i complain to! Preferably somebody who will listen and actually do something! I need help with this or at least a suitable alternative should be provided? Or i want my money back please! Why should I pay for something that clearly doesn’t work?
Question for the community on here..
I know there are lots of people on here with a similar issue and i just wondered how you’re getting around this problem! Are you using another program? If so, what are you using? I’ll explain exactly what i do! After scanning artwork in, i use photoshop to manipulate colours slightly so things print as the original looks.
So, i usually end up with a few adjustment layers, which i prefer to do rather than have lots of individual files all slightly adjusted. Any help would be very much appreciated as I’m not really getting any help at all from Adobe and Apple.
6
kelly_nixon
12 Messages
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266 Points
4 years ago
I do think its really poor service from Adobe.. I spoke to Adobecare on twitter and asked who to complain too? interesting they said complain on here!! Well I've complained on here and heard nothing from them at all.. If I'm honest I don't expect to either! Typical none response you get from Adobe when there's a problem!
However, they're very quick in taking my subscription out the bank! Makes you wonder why we all bother really!
Come on Adobe.... sort this out!
7
JeffreyTranberry
Adobe Administrator
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15.9K Messages
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295.3K Points
4 years ago
- Restore Photoshop's preferences before trying to print: https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#prefs
For some printers, ensuring your printer driver is up-to-date will fix stability issues. Note: Just updating the driver may not work. You need to delete the driver, delete the printer, install the latest driver then install the printer with a different name. See this document from Apple on troubleshooting printing on OS X: http://support.apple.com/en-us/HT201539Sr. Product Manager, Adobe Digital Imaging
20
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john_weaver_1kz9t3955a5wt
5 Messages
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142 Points
4 years ago
0
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kelly_nixon
12 Messages
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266 Points
4 years ago
I managed to print a few times but now thats it.. quits every time!
Also i have no icc profiles as they have all been deleted.
What's going on here? It's just getting silly now!
Completely unacceptable guys.. Not happy :(
0
jose_paredes_blanco
13 Messages
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248 Points
4 years ago
0
traci_nelson_anderson
3 Messages
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82 Points
4 years ago
8
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rebecca_guyver
9 Messages
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164 Points
4 years ago
4
0