26 Messages
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696 Points
Thu, Sep 22, 2016 6:22 AM
Solved
Photoshop CC 2015.5.1: Not printing in macOS 10.12 Sierra
Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.
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4 years ago
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hai_woo_tan
6 Messages
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234 Points
4 years ago
I tweeted Adobe Customer Care and they instructed me to delete this file:
Adobe Photoshop CC 2014 Prefs.psp (can be another year 2015)
from User > Library > Preferences > Adobe Photoshop CC 2015 Settings folder.
The above pref file is inside. I deleted it and in fact deleted all similar pref files from previous settings folders (i.e. CC 2014 and earlier etc)
I just try printing in PS and seems to have work. Cheers.
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chino_oaktown
1 Message
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80 Points
4 years ago
0
ellwood_nonnemacher
35 Messages
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826 Points
4 years ago
"...FIX is on the WAY because MAC OS X Sierra just launch not that long ago...".
Sorry guys but that is not an excuse since macOS Sierra beta versions
were available to developers for nearly a year and a month ago the Gold Master
was available.
Maybe you guys should just talk to your Lightroom CC folks once in a while.
Printing works without issue with their code and is currently my work around.
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sergey_khoroshavin
29 Messages
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384 Points
4 years ago
Adobe is a feeling that you achieve what I would no longer pay for the subscription.
OS Version - 10.12 Sierra and Photoshop - 2015.5.1 (20160722.r156 x64). Bug reports sent to Apple and Adobe.
1
ron_bellow
9 Messages
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190 Points
4 years ago
The solution for this problem? Save the file to be printed in .pdf-format and then print. I hate Adobe!
3
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JeffreyTranberry
Adobe Administrator
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15.9K Messages
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295.3K Points
4 years ago
https://helpx.adobe.com/photoshop/kb/photoshop-and-mac-os-sierra.html
Sr. Product Manager, Adobe Digital Imaging
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mark_savoia_7593258
21 Messages
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352 Points
4 years ago
When hitting the print button the program crashes. Replacing the prefs file and .plist file fix it but for only ONE time, then issue is back.
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mark_savoia_7593258
21 Messages
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352 Points
4 years ago
0
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mark_savoia_7593258
21 Messages
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352 Points
4 years ago
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ron_bellow
9 Messages
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190 Points
4 years ago
0
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mark_savoia_7593258
21 Messages
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352 Points
4 years ago
0
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ron_bellow
9 Messages
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190 Points
4 years ago
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john_blancato
4 Messages
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102 Points
4 years ago
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andrew_gransden
24 Messages
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404 Points
4 years ago
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ellwood_nonnemacher
35 Messages
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826 Points
4 years ago
up to date product, every month, is not an acceptable response when it is ONLY your product that
is a problem.
It almost seems that once Adobe adopted the subscription model, it has been nothing but
problems and they feel they can dump anything on the users. All versions of
Photoshop 1.0 to pre-subscription always worked flawlessly!
Seriously beginning to consider bailing out of this subscription stuff.
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