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952 Messages

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15.3K Points

Wed, Dec 2, 2015 10:20 AM

Photoshop CC 2015.1: Why was sync settings removed?

Why sync settings in PS CC 2015.1 was removed?
I like this idea. Are technical problems with it?

Responses

Official Solution

Adobe Administrator

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15.1K Messages

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287.8K Points

4 years ago

This is covered in the What's Changed section of the help documentation: https://helpx.adobe.com/photoshop/using/whats-new.html#Whats_changed

You can still sync settings through export/import of settings: https://helpx.adobe.com/photoshop/using/preset-migration.html

You can also now use the Libraries panel for syncing a variety of assets between computers (layer styles, text styles, colors, etc)

Sr. Product Manager, Adobe Digital Imaging

289 Messages

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6.3K Points

Jeffrey, this has been covered. I think you're missing the tone of the complaints, though. We know you got rid of a good feature and replaced it with an old school feature. We know it's documented. We know library syncs assets.

This topic, however, is about syncing settings via the cloud.... Automatically... Between computers..... Which we could do and now we can't.

I would never discount the work your team accomplishes with every update, as some do, but this is a specific complaint and your reply is a little tone deaf of the concern. Davids response at least made me feel warm and fuzzy!

Anyway, not angry just frustrating.

Adobe Administrator

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15.1K Messages

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287.8K Points

We're aware there's a gap - I am hopeful we can replace the functionality with something better in the future.

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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146 Points

Hi Jeffrey
David offered 3  explanations for why the feature was removed, none of them terribly satisfying. Can you offer any better reasons? Why exactly was this feature so hard to maintain?

Also, why can't Adobe just commit to restoring the feature? You and David both offer statements like "I think you can be confident" and "I'm hopeful". Can you share anything about the true nature of the problem that makes syncing so difficult a feature to restore? Was it perhaps not properly implemented in the first place?

Adobe Administrator

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15.1K Messages

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287.8K Points

In general, we can't announce details about future releases. I apologize and agree the explanation/reasons aren't terribly satisfying - but that's short and long of it. My personal belief is it could be a really cool, easy to use feature (auto-magic), but the way it was implemented wasn't very discoverable, and required manual synchronization - and had very low usage.

Sr. Product Manager, Adobe Digital Imaging

952 Messages

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15.3K Points

I really like how Chrome Browser can sync your history, passwords, bookmarks, addons, ect. I setup this feature one times on each PC and then it just works like auto-magic. :-) Is there a reason why it would not work like in Chrome?

And if you open your Firefox browser first time, so it asks you what you want to import/synchronize.

I believe that the Adobe has not changed the pricing policy just to make more money earned. I believe the idea is to bring more benefits to users. Or am I wrong?

2K Messages

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35K Points

> but the way it was implemented wasn't very discoverable, and required manual synchronization - and had very low usage.>

On top of which, some apps didn't seem to know how to tell you which direction the sync was moving in. IMO, it was simply too complicated working with several apps, even for those of us who did use it, and bits and pieces of it were strewn across the desktop making it a game of hide and seek.

I really hope Adobe comes up with a better version of Sync, which also ought to make it possible to implement it with consistency. I'm sure if they do, we'll complicate it for them by insisting it be  completely automatic, user-controllable on a case by case basis, and a hybrid of both.<G>

Champion

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43 Messages

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984 Points

"On top of which, some apps didn't seem to know how to tell you which direction the sync was moving in."

Yes, absolutely right. You'd open up a CC application and it would ask you an overly-simple question like: "Do you want to sync settings with the cloud?" Yeah, well, in which direction?

If it wasn't sure to people exactly what was happening, then it wasn't safe to say "yes."

105 Messages

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3.8K Points

5 years ago

Sync Settings has been removed in Photoshop CC 2015.1. The existing service in Photoshop CC and CC 2014 will become unavailable in the near future.

I am really going to miss this. I use PS on two PCs, and often make UI changes that I want to have updated on both installs.

952 Messages

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15.3K Points

Exactly.

73 Messages

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2.1K Points

5 years ago

This reply was created from a merged topic originally titled PS 2015.1 - synchronize preferences vanished.

One of the main and most important features of PS CC for me was to synchronize my preferences (brushes, actions, shortcuts etc) with the cloud.
Now, with the latest update you just delete this feature.
I can't understand this.
I do not find any sentences about why.
For me this is Anti-Cloud!

102 Messages

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2.2K Points

5 years ago

I'll have to ask about what replacement you have? It worked perfectly especially after a Preferences reset. By downloading my settings I would get my custom presets and even Preferences back saving the trouble of having to set them all up again.

It was a great feature and taken away without notice.

6 Messages

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120 Points

5 years ago

This reply was created from a merged topic originally titled Why can't I Sync Settings anymore in Photoshop 2015.1? Did it move somewhere myst....

6 Messages

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120 Points

5 years ago

So not only did they HIDE or DELETE syncing with Photoshop and Illustrator, syncing does not work at all with Premiere and AE. I just get tons of errors. Does Adobe even test this stuff before they release new versions to the world? This is really bad business.

Thank god the recent update fixes the other 100 issues i was having though.

3 Messages

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140 Points

5 years ago

I have an existing support ticket for CC 2015 sync settings because it wouldn't sync my brushes or tool presets. And most importantly I want to sync my workspace, as there is no other way to export/import these.The solution to this issue was to just remove it all together?! I was really looking forward to this working as I work from two computers. And there is ZERO documentation about this! What is going on?

edit: There is a cumbersome way of exporting and importing workspaces using Edit>Presets>Migrate Presets. I still don't understand scrapping a cloud service for a cloud product with "Cloud" in the name.

105 Messages

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3.8K Points

So true. Creative Cloud, my ars.

5 Messages

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146 Points

5 years ago

Anybody have a WHY on this?

73 Messages

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2.1K Points

5 years ago

No, they just ignore us, as usual

952 Messages

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15.3K Points

Perhaps programmers are too busy.(Which is quite likely.) In that case, should react at least someone from the PR department. :-)

9 Messages

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244 Points

Instead of wasting time putting in feature we don't need keep features we like. Seems programmers are having too much "fun" programming and don't consult users or don't even use the program (Who could blame them!)

6 Messages

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120 Points

5 years ago

My only guess is that there were SO MANY BUGS when on OS X El Captian they just NEEDED to get the update out and plan on adding the syncing back in at a later date. ???

25 Messages

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464 Points

5 years ago

Why was a working feature that a lot of people use removed? Why take a quick and easy process and replace it with more steps that require more time for those who use multiple workstations?

If you have something better in the works, please let us know. I don't need details that you can't discuss.... Just need to know that Adobe is working on a better solution than adding more steps and time to what was once a quick and easy process.

4 Messages

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110 Points

5 years ago

This reply was created from a merged topic originally titled Photoshop CC 2015.1 and sync settings.

Where are the sync settings? From the last update, I miss the possibility to upload/download my settings in photoshop.
There is no panel in preferences, and miss the voice under menu "photoshop cc" labeled with my account.
I'm on a mac.

2 Messages

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100 Points

5 years ago

This reply was created from a merged topic originally titled WHY was Sync Settings Removed in CC 2015.1.

WHY was Sync Settings Removed in CC 2015.1

Sync Settings has been removed in Photoshop CC 2015.1. The existing service in Photoshop CC and CC 2014 will become unavailable in the near future. To migrate your presets/settings from an earlier version of Photoshop CC to this release, see Migrate settings. (New features summary: Photoshop CC 2015 release)

Why in the world would you remove this feature from Photoshop and other apps? Part of the point of having things in the cloud is that one could quickly and easily sync their workspace across multiple workstations e.g., home and office computers. Am I now supposed to do this manually? Why remove a feature that so many used to make their workflow more efficient, faster, and easier? Do you have something in the works to replace it or are we just supposed to take a big step backwards. I would like a real answer... NOT links to how to migrate on one computer nor would I like links to your articles and help pages that contain typos and other errors.

184 Messages

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3.9K Points

5 years ago

Hi Everyone,

I'm very sorry to hear how frustrated and unhappy you are over the removal of Sync Settings. I agree it's a great feature that is very useful for some of you. I also regret that no one from Adobe has followed up on this thread. I am not directly involved in this feature, but I was able to learn a few things that influenced the change.
- usability: the feature was complex and difficult for many users
- roadmap changes: Adobe wants more of a focus on CC Libraries
- technical issues: the servers used for the feature are going away

The rest of the CC apps have a means of sharing settings across installations. Photoshop needs to have that too. Here is the last line of the Product Manager's post to the pre-release forum:

"Though Sync Settings will be removed from the next version of Photoshop, we plan to continue investigating a solution. It’s too early to tell when such a solution will ship, but we would love to hear your feedback about this area and what you would want in a future version."

I am trying to get his okay to post the full message, but above are the main points. I know it seems like Adobe is this huge company that certainly can implement a simple feature like sharing app preferences, but actually the software is very complex and there are many issues competing for the development team's attention.
For Ps CC 2015.1 it was simply not practical to provide Sync Settings while keeping the rest of the application strong.

Thank you so for your involvement and passion for Photoshop. It means a lot to me.

David

David Tristram
Photoshop UI Engineer

3 Messages

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140 Points

Thank you, David. It is frustrating, but I appreciate your response and insight into the matter. Good to know that it's still being discussed. It was one of my favorite cloud features.

25 Messages

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464 Points

Thank you for taking the time to respond... if this functionality were added to CC Libraries, I would be over the moon happy as I love CC Libraries.

This feature is most likely not of interest to the casual home user or the person who jumped in on PS due to the $9.99 monthly plan... BUT for the power user or individual who uses more than one workstation... this was super helpful. Although there are workarounds, the ease, simplicity, and speed made Sync Settings really useful. I truly hope the team will continue to investigate a replacement solution that takes advantage of the cloud/libraries and doesn't settle with taking a step backward.

6 Messages

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120 Points

Thank you for the info! At least this is confirmation that it wasn't a mistake or hiding somewhere. Thats a pretty major thing to strip.

289 Messages

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6.3K Points

Really really confusing why they would strip a feature many power users use with no solution in place to replace it. Back to 2012-era clunky workspace exports.....

This one one of my favorite new features in recent history.

73 Messages

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2.1K Points

5 years ago

Thank you for answering David.
I really would expect, if I can install PS on two computers, I also would be able to synchronize my workspaces.
I also would expect from a user, who is using PS, which is in my eye's a profi-tool it's not to complicated to use this little but important feature.
In my eye's it a big step back in usability and the cloud-idea.

Look at this thread, it's also an important issue Adobe never recognizes:
http://feedback.photoshop.com/photosh...