mary_varn's profile

8 Messages

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234 Points

Fri, Dec 4, 2015 4:19 AM

Photoshop CC 2015.1: New Touch Gestures Confuse Undo/Redo and Pan

The new touch gestures in the November 2015 Photoshop update are great, but I'm having a lot of trouble distinguishing the pan from the undo/redo swipe. If I want to pan left or right, it's the same as the undo swipe. So I'm undoing my work when I just want to pan. Any advice? Can you make the gestures more distinguished from each other?
I'm on a Windows 10 Surface Pro 4.
Thanks!

Responses

8 Messages

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158 Points

5 y ago

the problem for adobe here isn't that it's not possible do most things by retraining to our way of doing things...

its that there's an established expectation on how it should work. that most other platforms seems to understand.

Adobe isn't the first to invent this. there is snowballing consensus on common gestures that just work on many other platforms and software and adobe just wants to do things differently. thats what causes a disconnect. We have been trained by other software and platforms about how things should work.

and even if their way WERE right, the performance of said gestures are choppy and unrefined in photoshop...

I'll still make the video explaining the dilemma after the holidays. Here's to hoping they beat me to the punch. :)

7 Messages

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166 Points

5 y ago

I agree with you Christian. Touch implementation by Adobe is nothing but BAD. I was just making the same comparison with Mischief and over there it is all so smooth and responsive! A $20 bucks program, who would imagine?

But getting back to the point, if Adobe is going to throw new features at us, they might as well add the option to customize the functions tied to those gestures. I couldnt care less to undo using my finger but it would be great if I was offered the chance to change brush size with fingers.

Cmon guys, 2016 is around the corner, this should be standard. Make several touch inputs readable (and precise and responsive) and let us customize the way we want it. If you want us to pan starting with vertical movement, okay, but it has to be worth it cause I don't like giving up old panning for a weird unresponsive undo thing.

2 Messages

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70 Points

5 y ago

Now I get it.

If you start your gesture by sliding your two fingers (left/right), you will tell Photoshop to undo/redo.

You must start your gesture by tap-then-slide to pan, just like doing rotation.

Employee

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185 Messages

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3.9K Points

undo/redo requires a certain speed of motion. below that it will be pan.

also, as mentioned above, you can always pan if you start the motion up and down.

6 Messages

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132 Points

Ahhh I see. That's great to know...though unfortunately completely unintuitive.

Employee

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185 Messages

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3.9K Points

5 y ago

update: I've been working with management and experience design. I hope to provide one or more ways to keep undo/redo form interfering with pan.

possibilities
- make undo/redo a three-finger swipe (history scrub remains three-finger)
- let users turn specific gestures on and off

less likely for the next release but on the radar
- make gestures assignable, like keyboard shortcuts in some ways
- have adjustable or selectable thresholds for different gestures to tune them as desired.

I do not like discussing future features here for a number of reasons, but I am very concerned about the issues you've raised. I certainly cannot promise anything I've mentioned will make it into the product. That being said, I welcome your feedback on these proposals.

David
Photoshop UI Engineer (and touch dude)

4 Messages

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90 Points

"make gestures assignable, like keyboard shortcuts in some ways"

Wow, that's sounds great! I love AI for possibility on assagning keyboard shortcuts, it really do make my work faster :)

6 Messages

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132 Points

Thanks for working with us on this issue btw, it's appreciated :)

7 Messages

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392 Points

David, I haven't read this post of yours when I wrote my longer one higher as a response, but you ended up at the same place more or less. I still ask you to read it and consider my points.

I also really appreciate your help and willingness here, you are the first engineer employee from Adobe I've seen responses from. You bring hope. Thank you!

Employee

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185 Messages

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3.9K Points

thanks David.  I'm continuing to work on this and push it through the dev process.  

6 Messages

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132 Points

We appreciate it David

3 Messages

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144 Points

5 y ago

Agreed - I've just updated and found this issue straight away :(

FWIW I'd say two finger pan should remain exactly as it was - it was quick and intuitive. Sometimes I'm editing something quickly and it's really second nature, but now it feels broken, having to make micro-adjustments to how I interact with the screen makes the program feel overly complicated and adds a layer of disappointment to the experience. If it ain't broke... 

I don't buy the idea of trying to fit everything into touch - especially with the full fat photoshop - I use a lot of KB shortcuts anyway that's history if I need it.

Can you give us a rough ETA of when this will be fixed at all?

Employee

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185 Messages

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3.9K Points

I cannot comment on future releases or timing of feature changes, that's just against the rules for employees here, or at least employees with my job title.  

2 Messages

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40 Points

5 y ago

Still not fixed. Not seemingly something you can just grow accustomed to.
This hasn't worked out as a feature.
Is there an ETA on getting rid of this?

3 Messages

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144 Points

5 y ago

Any update on when this will be fixed please? ..

3 Messages

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144 Points

5 y ago

That's superb news thanks David!

6 Messages

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206 Points

5 y ago

Great! Sorry to be the are we there yet kid, but this is actually driving me a bit nutty, any eta?

Employee

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185 Messages

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3.9K Points

Any fix will have to wait until our next release.  I won't comment here on when that will be, but our schedule is proceeding normally similarly as for other recent releases.  

6 Messages

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206 Points

Thanks for the response David - looking forward to it

1 Message

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60 Points

5 y ago

I do appreciate all you're trying to do here, David. For me, as it is, the workflow is deeply broken. I'm currently installing an older version of Photoshop to see if that unblocks me for now. I can't do digital art like this. Here's hoping a fix is out soon.

[Edit] I can confirm that installing Photoshop CC 2014 works beautifully.

Employee

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185 Messages

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3.9K Points

I agree, Giff.  I've written a fix that is on track to be included in the next release.  

8 Messages

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234 Points

5 y ago

David, did this fix make it into the 2017 release? I don't see anything about it in the notes. With the release of the new Surface Studio and more touch machines in general, I really hope this is a priority. Thanks.

4 Messages

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90 Points

Mary, you just made me realize that since last update I stoped using any gestures in PS CC :(

Employee

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185 Messages

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3.9K Points

5 y ago

Yes, Mary.  The improved gesture processing was released in the 2015.5 delivery last June.  The biggest change is all history function now uses three-finger gestures, and two finger interaction is reserved for view transforms.  Because there is less confusion, the application is also more responsive to gestures.  There is a tiny note buried in this doc: https://helpx.adobe.com/photoshop/using/whats-new-cc-2015.html.  Let me know how it works for you.  David

8 Messages

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234 Points

Thanks! Sorry I missed it. Was hesitant to update unless I knew it was there.