mary_varn's profile

8 Messages

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234 Points

Fri, Dec 4, 2015 4:19 AM

Photoshop CC 2015.1: New Touch Gestures Confuse Undo/Redo and Pan

The new touch gestures in the November 2015 Photoshop update are great, but I'm having a lot of trouble distinguishing the pan from the undo/redo swipe. If I want to pan left or right, it's the same as the undo swipe. So I'm undoing my work when I just want to pan. Any advice? Can you make the gestures more distinguished from each other?
I'm on a Windows 10 Surface Pro 4.
Thanks!

Responses

Official Solution

Employee

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185 Messages

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3.9K Points

5 y ago

great comments and feedback. of course, since both undo/redo and pan are two finger gestures it is possible to confuse them. The goal was to emulate what some Adobe mobile apps are doing. In Adobe Sketch, undo/redo are light two-fingered flicked left and right. Pan in that app requires placing the fingers on the canvas and holding them motionless for a moment to enter a pan "mode".

In Photoshop, I tried to keep the easier means with which the existing pan gesture could be initiated, while adding the undo/redo functionality. I see though that I missed the mark and the two gestures are too similar.

I think having some user configurable sensitivity controls or other tweakability would be a good addition. And being able to disable the on-screen touch and keep legacy gestures enabled is also a good idea.

In the meantime, it may help to know that undo/redo requires the fingers to move at a fairly high rate across the screen. Slower motion will always start a pan. To be certain a pan will occur, it holding two fingers motionless for a moment after placing the on the canvas will also choose that action.

I'm sorry you're having trouble using Photoshop with this feature enabled. At the very least you can expect refined thresholds and motion sensitivity adjustments in our next release. Your feedback on this issue is very valuable to me, thanks for taking the time to let me know.

David Tristram, PS UI Engineering (and touch feature developer)

1 Message

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60 Points

@david_tristram

Hi there,

it seems this issue persists today in 22.3.0. I'm sure it may be deemed fixed but it remains something I keep bumping into. As others have suggested, I think a simple solution would be to offer an enable/disable preference for this history state gesture. This is perhaps the only real solution because there may not be a one-size-fits-all gesture config.

Official Solution

Employee

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185 Messages

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3.9K Points

5 y ago

super secret information: the most recent prerelease drop has a candidate fix.  good possibility that code will make it out to the next public release.  

7 Messages

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166 Points

Haha you are funny mr Tristram. Thanks for the info!

6 Messages

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132 Points

Thanks David, you've been a great contact point for us throughout this. Even if it isn't fixed it's been nice having someone to actually talk out issues through with.

Employee

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185 Messages

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3.9K Points

Actually, I feel it is you who have put up with this misstep without getting angry who have done the greater service.

2 Messages

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92 Points

Wow, this comment almost brings me to tears. Customer loyalty going through the roof! i wouldnt mind if photoshop becomes my go-to drawing app on my CintiqCompanion 2.. Since getting this "dream machine" ive been waiting for someone to step up to the plate and make hands down the best workflow app for a tablet computer with touch UI ... Adobe my beat everyone to the punch with this release often approach. reminds me of the linux days!

7 Messages

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166 Points

5 y ago

I have the exact same issue. Adobe says "move 2 fingers rapidly" to undo/redo but most of times I want to pan I end up undoing stuff.

I wouldnt like to slow my workflow down in order for photoshop to register the pan action.

There should be sensitivity levels for these new undo/redo features!

8 Messages

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158 Points

5 y ago



why doesn't disabling gestures work?

7 Messages

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166 Points

It does work, but you have to quit and reopen Photoshop. the problem for me though is that it disables ALL kinds of touch features, instead of just the new ones. I cant live without pan and zoom but I hate these undos and redos.

8 Messages

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234 Points

5 y ago

Thanks, David. That's very encouraging.

I've used Adobe Sketch on an iPad Pro, and I don't like how long I have to wait before I can pan.
However, I like that the blue indicators come up, assuring me that I'm about to pan and not undo.

I'm used to being able to pan quickly with touch. It was so nice to do that in Photoshop on a Surface, before the update. Now that I have to pause to go into "pan mode," it's slowing down workflow.

I'd love to be able to turn off the undo/redo touch gesture and tap a button for those instead. I use Toolbar Creator for those buttons.

It's great to know you're listening and that you're making Photoshop more touch friendly!

8 Messages

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158 Points

5 y ago

Thanks david, just having the option to turn the two finger undo redo off would be huge. I love the three finger history thing, but you have to understand this is like double parking on an established gesture

Employee

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185 Messages

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3.9K Points

5 y ago

Got it, Mary and Christian.  Turning the gestures on and off individually would be a big help.

8 Messages

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234 Points

5 y ago

Yep!

Being able to undo/redo with a gesture or button tap is necessary to reach the goal of a touch-enabled Photoshop with no need for a keyboard or 3rd party utility like Toolbar Creator.

But in its current form, the undo/redo gesture is slowing us down. Turning it off individually would fix that for now.

In the long term, it seems like it would need to be reworked or turned into a button so we can still pan quickly.

2 Messages

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40 Points

5 y ago

Also the ability to customise what gestures are on and off in general would be great. Not just the undo redo swipe.

Currently toggling window framing mode (standard, fullscreen with tool bars, fullscreen) is linked to 5 finger tap with the new gestures.
By default on touch enabled windows PCs and PC tablets 5 finger tap is a gesture that brings up the touch keyboard which I have become quite accustomed to.

I'd like to be able to turn that new 5 finger framing mode gesture off if possible.
Without removing pan, pinch to zoom, rotate etc.

Employee

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185 Messages

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3.9K Points

5 y ago

I'm sorry no one from Adobe has posted on this here.  There was a detailed response posted by the product's Program Manager to the pre-release forum, but that info did not get here. I'm trying to see if I can get an official response that I can post here.  Basically, there are some good (at least from Adobe's point of view) reasons we took it out, and we're investigating how best to reintroduce the feature.  

4 Messages

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90 Points

5 y ago

Hi David,

Why not one finger pan? I love gestures in PS, but can't stand the confusion from pan to undo and redo. It's very helpfull on my Surface since I don't have any buttons like Cintiq have.
So I just thought I could mention one finger pan for PS instead of two fingers. It's how it works on chrome, and other apps here. And using one finger, doesn't trigger anything in PS. It could easly put away confusion.

Employee

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185 Messages

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3.9K Points

One finger pan is not a bad idea. So far we have been reserving one finger gestures for tool interaction. I work with Experience Design (XD) as we define the feature set and I will bring this up.

8 Messages

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158 Points

I had a similar response when reading it but the natural combo for panning and zooming and rotating with two fingers should probably be adhered to for usabiity

8 Messages

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158 Points

one finger undo and redo would make more sense

4 Messages

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90 Points

One finger is better for panning, because you have it in many other applications on Surface. One finger undo and redo could interfere with palm rejection.

7 Messages

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392 Points

Hi everyone!
I came to bring up the exact same idea, one finger pan is perfect, and should be the default when a pen is involved. Also now there's absolutely no interaction with one finger touch on the canvas! So it literally hurts that there are two (actually 4) functions associated with 2 fingers.
One finger undo or velocity / screen position / tap&hold based complicated solutions for 2 fingers are all very-very bad ideas (sorry).
These interactions are the most important ones, you need to differentiate them and be clear about what does what. And most importantly you don't want ANY delays executing them.
So ideally:
1 finger pans
2 fingers scale & rotate (and pan)
3 fingers undo/redo
There and only there should you play with one undo or numerous undos according to how far you swipe or how long you hold. (Btw. I love the history swipe, great and modern move from Adobe)
undo and redo are important, but not so important to give them the main navigation interaction we are used to for more than a decade now.

A (drawing and painting related) competitor of PS, Clip Studio Paint has 1 finger pan as the default, but if the user - for any reason - wants to paint with finger, there's an always visible toggle button which enables/disables just that. now this could be hidden in the options in PS as that's really not a realistic scenario when you use a pen.

6 Messages

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132 Points

Yeah. I've actually switched to CSP semi-permanently until this issue is solved. I love Photoshop, but I just cant use it for my drawings with this feature getting in the way

8 Messages

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158 Points

5 y ago

i should make a video of what i think good implementation is from other apps.

7 Messages

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166 Points

5 y ago

Was any of this corrected in version 2015.1.1?

8 Messages

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158 Points

nope

6 Messages

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132 Points

5 y ago

Same issue here. I do a lot of sketching and drawing in Photoshop, so I tumble and move the canvas round quite a lot.
The delay needed for a pan slows me down dramatically, and I still end up undoing my work a lot accidentally.

Is it possible to have

Toggle on\off two finger swipe for un\redo.

or

Change the gesture to a position on the screen? Such as left-hand touch, bottom left corner.
Right hand swipe left\right, bottom right corner for un\redo.

Most pan and rotate touch inputs happen around the middle of the screen anyway.

8 Messages

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158 Points

location of the beginning of a gesture might be a good approach, I hope that this is a possibility!

2 Messages

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70 Points

5 y ago

Hi,

If you want to pan, you must start your gesture vertically (up/down).
And if you intended to undo/redo, start your gesture horizontally (left/right).

Employee

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185 Messages

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3.9K Points

this is true.