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pedro_almeida_7593016's profile

2 Messages

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170 Points

Wed, Dec 2, 2015 5:13 PM

Solved

Photoshop CC 2015.1: Flickering on canvas (windows 10) (Narration enable)

After latest update, the canvas area on PS, AI e ID flickers as soon as program is opened.

Flickering prevents use of menus, which also flicker.

OS is Windows 10, graphics board is NVidia GTX980 w/ latest driver.

Reverting to earlier versions of PS, AI e ID solve the problem.

Responses

Official Solution

2.1K Messages

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32.2K Points

5 years ago

Official Solution

Adobe Administrator

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15.9K Messages

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295.3K Points

5 years ago

This should be solved in the 2015.1.2 update released today: http://blogs.adobe.com/crawlspace/201...

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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102 Points

Unfortunately I still get the flickering after the update. And for the record: I never had the Windows Narrator enabled and the same problem also occurres with Illustrator and After Effects. Thank you for addressing the issue though.

15.1K Messages

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195.8K Points

The three applications don't share much - except that they all use the GPU.
So my guess would be a video driver bug (update from the GPU maker's website).

5 Messages

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102 Points

I've already updated my video driver (currently running version 361.43 of the Geforce driver) and the problem persists.

Couldn't it be something related to the Start menu?

2.1K Messages

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32.2K Points

Does the problem go away if you disable the Start workspace? 

5 Messages

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102 Points

Yes it does (for all 3 of them). I used the solution Pedro Almeida posted and now I can use them, but if I try to enable the Start workspace again (with CC fully updated) the problem starts again.

Adobe Administrator

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15.9K Messages

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295.3K Points

5 years ago

I would suspect a bad video driver.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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112 Points

5 years ago

I have the same issue, but I have an AMD video board with the latest drivers. I did an uninstall and fresh install of both the drivers and Photoshop, but it did not fix it.

197 Messages

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4.1K Points

5 years ago

Does disabling GPU in the preferences affect the flickering? If it is better with it off. Then try setting to GPU ON but in advanced set it to Basic.

Restart PS between tries.

5 Messages

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112 Points

I tried disabling the GPU, setting it to Advanced and setting it to Basic. They all have the same flickering issue.

5 Messages

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102 Points

5 years ago

Same issue here. I'm using Windows 8.1 with a Geforce GTX 960 with the latest drivers. I have tried to disable the GPU but to no avail. The same thing is happening with Illustrator and After Effects.

15.1K Messages

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195.8K Points

5 years ago

Please remember that Photoshop, Illustrator, and InDesign share very little code -- something affecting all of them is most likely a system issue.

2 Messages

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170 Points

5 years ago

Hello, I found the solution in another forum: you need to uncheck "Show 'Start' Workspace When No Documents Are Open" in Preferences > General.

It was somewhat difficult doing that, because the flickering also affected the menus. I had luck using the keyboard: press Alt-E to open the Edit menu and choose Preferences > General.

This also works for Illustrator and InDesign. For After Effects it's the same but the menu nomenclature is different.

Hope this helps other people.

2 Messages

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92 Points

this solved the problem for me. the "narration" related thing didnt fix it for me

5 Messages

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102 Points

Thanks, Pedro! This solved my problem too!

5 Messages

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112 Points

That worked for me too.

Adobe Administrator

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15.9K Messages

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295.3K Points

5 years ago

You have "Narration" enabled in Windows. Disable Narration and the problem will go away.

https://social.technet.microsoft.com/...

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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112 Points

5 years ago

This reply was created from a merged topic originally titled Photoshop CC 2015.1:: Start page blank and flickering, mouse pointer constantly r....

I updated to the new 2015 release of Photoshop (and the other CC apps). When I start the program, the new Start page is just a big empty screen that constantly flickers from white to grey. I have to switch to a different layout to do anything. As long as Photoshop is running, my mouse pointer constantly flickers every half second between the pointer and a "loading" icon. This happens even when Photoshop is minimized. It makes menu selection nearly impossible as the menu appears for a moment but then the pointer steals focus and the menu goes away. If I close Photoshop, everything works normally.

This is the same behavior in Illustrator (blank flickering Start page).

I am running Windows 10 with the latest updates. I have a laptop with AMD HD 6700M switchable graphics with the latest video drivers (did a clean install today). I tried uninstalling Photoshop and reinstalling it, to no avail.

Is there a way to reinstall the previous version until this issue is resolved? I have work to do.

1 Message

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60 Points

5 years ago

Could someone having this problem make a screen recording please?

I have an ATI card and was unable to reproduce this issue.