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1 Message

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240 Points

Fri, Dec 11, 2015 3:21 PM

Photoshop CC 2015.1: CC libraries failure blocks entire program

Latest Photoshop CC, 2015-12-11, Mac. I am rushing to complete a project. Made a swatch. Now got "Waiting for Libraries" modal dialog AND CANNOT DO ANYTHING ELSE. Not Save, not Quit, not Cancel, nothing. I don't even want or use the wretched Creative Cloud libraries. Totally unacceptable - please fix urgently!

Responses

1 Message

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80 Points

5 years ago

I have just spent 1 hour designing a page in Photoshop and have just changed a colour - when I clicked save  as swatch - I got the waiting for libraries alert and no option to cancel. I guess I now have to force quit and hope my work was saved. (which it was, luckily for me)  

5 Messages

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164 Points

4 years ago

I'm having this problem too. OSX Sierra. Photoshop CC 2015.5

1 Message

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64 Points

4 years ago

I just had the same problem, on OSX 10.11.4 running Photoshop CC  2017.0.0, and could only force-quit and lose my work.

2 Messages

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90 Points

4 years ago

Yep me too - OSX 10.12.2, PS CC 2017.0.0 - waited it out, it Photoshop crashed, it also froze Finder which had to be killed to restart.

I would expect a bit more professionalism from the devs on this one - background tasks or at least a timeout anyone?

2 Messages

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90 Points

So there appear to be two times when this happens:
  1. When pasting: Workaround is do as Alaks Raj Nadar says and untick "Add to my current library"
  2. When saving a swatch: Workaround (I think this works - don't have time to confirm at mo) is to click "Creative Cloud" icon in title bar on OSX  > "Preferences" > "Creative Cloud" Tab > "Files" Tab > Switch "Sync On/Off" to off

1 Message

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80 Points

4 years ago

Just had this happen when saving a swatch and lost hours of work. This bug needs to be fixed immediately.

1 Message

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60 Points

4 years ago

Still this issue is plaguing Adobe Customers.. over a year later.. wtg Adobe.

1 Message

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60 Points

4 years ago

I am having the same issue. Trying to find a solution in this forum but I am not seeing it. Has anyone found a solution for this? It is very annoying. Having so many issues with Photoshop CC ever since I updated my MAC OS to Sierra. 

1 Message

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60 Points

4 years ago

Just uncheck the "Add to my Current Library" box in the Print Dialog box that pops up! Problem solved!

5 Messages

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164 Points

4 years ago

Hey Katie, yes this is a good feature to know, but the OP's issue (specifically my issue as well) was related to creating color swatches which CC then tries to add to the user library, causing the crash. As far as I know there is still no way to opt out of this library integration as is optional when pasting vectors. 

Employee

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142 Messages

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2.5K Points

4 years ago

Hi Joe,

Do you not see this on Swatch creation?


Having to uncheck the default is still a workaround, btw. We are investigating a few ways to address the problem. The progress dialog should be escapable w/o crash at any rate.

Again, sorry for the issue.

regards,
steve

1 Message

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60 Points

Except it's not

1 Message

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60 Points

This is still an issue, I went to add  a newswatch and now it is frozen on the 'waiting for libraries' Progress bar... 

Please fix this issue. 

1 Message

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106 Points

'We are investigating a few ways to address this problem'  - this is such a weak response after over a year has elapsed since this issue was first reported here.  Where the hell are our exorbitant monthly fees going if not to fix bugs like this.  It's just caught me out, I lost a couple hours work, then I find out you've known and done nothing to fix this since 2015! It's absolutely infuriating.  

The most expensive software cost for our small company (adobe CC subscriptions) are for the most bug-ridden tools we use.  You are sucking the joy out of the digital creative process with your worst-in-class QA and myopic focus on buzzword features and cloud everything instead of fixing the core fundamentals of your apps and improving performance and UX for your users.  I tell ya, we and most others we speak to cannot wait to get off your crashing platform...

1 Message

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62 Points

What is this?! I'm on a deadline and I absolutely can not deal with random locking of this software with a pegged CPU. In what world is this an improvement to a piece of software? Awful.

1 Message

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60 Points

What is the solution here? I don't have time to read all of this and need to save my work. I always avoid clicking save to my library but I really love this mustard yellow and want it saved! Again, program crashed, frozen. No cancel button, nothing will work to get out of it. I don't like control alt deleting my programs. When will Adobe fix this issue??? Ahhhh. So frustrating! Seems like such an easy issue to resolve :(

1 Message

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60 Points

So, same issue here.  Tried to add a color to a swatch, froze up everything on OSX.  
-Found a quick fix...
Go to your applications folder if you can. I have a secondary monitor so I was able to click over on my desktop, then up to the "File" tab, & click "New Finder Window".
Ok, so now in applications, scroll down to the bottom and open up the "Utilities" folder.
 Then open up the "Activity Monitor" application.  
Now click the "CPU" tab at the top if it's not already selected.
Now scroll through the apps that are running and find "Windows Server" select it, then go to the top and hit the little "X" button.  A message will prompt you asking if you want to quit this process.  
Then hit "Force Quit"
This will log you out of your computer. So just log back in and (for me anyways) I was able to see photoshop opened up with my project, and hit save.  It was a "recovered version" but that's fine,  I just hit "save as" just incase.

1 Message

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60 Points

4 years ago

I am so pissed. 4 Hours of work wasted because of the stupid library didnt initialize it..there is no way to click out of it.  Pissed!

3 Messages

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212 Points

4 years ago

This reply was created from a merged topic originally titled Photoshop: Froze when I added a color swatch to Libraries Panel.

All I did is clicking on "add to library" in the color selection dialog box. Photoshop froze up on my Mac. The message was "something went wrong when trying to access the library". After that it was unresponsive. Great! I lost 20 minutes of work. Question: why does photoshop not have a backup safety system like Apple's applications has, that assures you never loose anything in such a case?

1 Message

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62 Points

3 years ago

Is there still no solution to the add swatches (to library) freeze? It is more than 8 months since the first reports of this, and my PS acts the same way! If I add a swatch to library without opening liberaries first, PS freezes. If I open liberaries first and then add swatch it seems to be OK.

11 Messages

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194 Points

3 years ago

This reply was created from a merged topic originally titled Photoshop: Library: adding to library problem.

When: Time by time I drag'n'drop smart object to library to add it  -  library stuck and doesn't respond. 
Tried to close library but it opens stucked. So only quit from Photoshop and start it again helps.

Btw is there an option to open all previously opened files again at the start?

2 Messages

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80 Points

3 years ago

I just want to add my personal frustration to the list above. This is unacceptable especially when paired with non-functioning autosave function which only works occasionally and recently failed even though I was working on a project for much more than the selected autosave time interval.