adrian_hilmmer

36 Messages

•

862 Points

Thu, Jun 25, 2015 8:43 AM

Photoshop CC 2015: Unresponsive, laggy, slow, super laggy scrolling via mouse wheel on Windows

Next Problem!

Since our update to Photoshop CC 2015 we are noticing much more problems:

1. Photoshop is really laggy and unresponsive, especially when we are working with bigger files. We are using HP Z820 Workstations with Quaddro 4000, 32GB Ram, Dual Xeon CPU, fast samsung SSD, win 8.1. GFX drivers are up to date and hardware wise there should be no problem.

2. Scrolling via mouse wheel is impossible, because its so laggy that we should have to wait up to 1 minute until Photoshop stops scrolling.

Help would be nice.
Working this way is really frustrating :/

Responses

veit_hora

1 Message

•

10 Points

6 y ago

Adobe, please help. PS mouse wheel scrolling is dead slow since the latest update. It's impossible to work this way.

I have a 2015 Win 8.1 Lenovo X1, i7, SSD, 8 GB RAM.

dave_swanson_7308150

1 Message

•

60 Points

6 y ago

extremely frustrating. same issue

joe_barrettt

4 Messages

•

220 Points

6 y ago

adobe is trash now days,

igor_socha

7 Messages

•

256 Points

6 y ago

I found the workaround for this problem on other forums: Turn off the rulers!

adrian_hilmmer

36 Messages

•

862 Points

THX Igor,

but this does not fix the performance problems. Performance is better without rulers, but something is still slowing down ...

6 y ago

kathygherardireece

9 Messages

•

140 Points

I have the same issues, ruler is not on.

6 y ago

jason_lucas_7619373

1 Message

•

60 Points

Yea i have issues too.. Sat for hours with adobe tech support who remotely tried to solve issues.. 2 hours almost later, NOW LR DOESNT WORK!!!! WTH... So guess what guys.. went to best buy that night and purchased a Macbook pro 15 and wow what a difference. . Smooth as butter.. no issues whatsoever. . Im disappointed in PC, my Dell Laptop with 16gig ram 1tb intel i7 and 4gig graphic card is brand new.. not a hardware issue at all.. i hated Mac.. Until now , so thats how i solved this issue.. honestly..
Good luck Gentlemen

5 y ago

atharil

26 Messages

•

384 Points

I have the same perf on my (old) pc and my macbook pro 15...

5 y ago

carlos_cuenca_l11m450r5pzoc

1 Message

•

60 Points

I have had the same problem and purchased a new laptop:

I7 7th gen 2.8Ghz
48Gb RAM DDR4 2400Mhz
GTX1070 8Gb DDR 5
And...

Same problem.

But, when I was checking the use of memory to see if there was any process slowing in down, I fond that, if i dont use Photoshop at full screen (even resizing the window to almost full screen) it works perfect.

I don't know why this happens, but if it works...

Hope to have helped you

4 y ago

adrian_hilmmer

36 Messages

•

862 Points

6 y ago

Ok, seems like the library panel is slowing down Photoshop, too.

Adobe, fixing the performance issues with the library panel and rulers would be really nice!

We are waiting ...

hasithaprabath

1 Message

•

60 Points

Yeah Library panel is the reason for me too.

5 y ago

doeart

1 Message

•

62 Points

Thanks guys, closing the library and hiding the rulers did it for me too. Hopefully the future updates will fix these issues!

4 y ago

bruce_kittle_7342045

3 Messages

•

80 Points

6 y ago

You fricking aren't kidding! I'm getting major crashes on Yosemite on Mac and if I don't report it PS doesn't recover the file. Worse yet, when I continued to save often after the crashes I crashed and didn't report and lost hours worth of work that I had multiple saves on?!! What the H is that?!

charles_diaz

1 Message

•

60 Points

6 y ago

Photoshop runs really slowly and lags tremendously, plus I can't use my arrow keys to move the text cursor when using the text tool. This is how we make a living and we can't have our tools messed around with like this. Trust in a company is very important, and I trust Adobe will get this fixed, but it's very surprising that CC2015 has so many issues.

chris_cox_2148894

15.1K Messages

•

195.8K Points

First, go install the CC 2015.0.1 update.
If you have trouble after that, we'll need a lot more information to determine why your system is running slowly.

6 y ago

adrian_hilmmer

36 Messages

•

862 Points

Charles, this sounds like a driver problem of your graphicscard to me. If you move the text cursor and start typing, is the position where the text is added different? If this is happening try to update your drivers and as Chris wrote update PS to the newest version. The last update fixed much on the performance side :)

6 y ago

craig_faulkner_7383888

1 Message

•

60 Points

6 y ago

I have the same issues, running on Windows 7 with all the latest updates (Windows and Photoshop). Additionally (I'm not sure if this is related), if I leave the application idle for a length of time (15-30 minutes +), when I come back to it, the visible open document is frozen. I can select tools, layers, etc., and even scroll (the scroll bars move), albeit with some lag, but the actual document doesn't move. It remains frozen at whatever magification/scroll location I'd left it at. Selecting / hiding / editing layers has no visible effect, despite the layer / palette tools behaving (very slowly) as normal. This doesn't appear to be latency. Using the application is extremely slow, but the open document will never visibly update.

I'll probably install the previous version until the speed/freeze issues are resolved.

adrian_hilmmer

36 Messages

•

862 Points

Craig this sound like a problem with your graphics driver, too.

Are you working on a desktop maschine or are you using a laptop? Laptops with graphics cards and intel HD graphis does have issues with Photoshop. So if you are using a laptop please take a look in Photoshop under "edit --> preferences --> performance" if the selected graphics card is intel HD you have to change that in the Nvidia / AMD panel of your card. There is the option to change performance profiles and which card will perform with the application.

Dont forget to update to the newest version of Photoshop. The last update adresses the performance problems :)

6 y ago

ilana_simons

4 Messages

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80 Points

In the "performance" panel, I see i'm using intel HD. what do I need to do to "change that in the Nvidia / AMD panel of your card"?

6 y ago

JeffreyTranberry

Adobe Administrator

•

15.9K Messages

•

296.4K Points

See #7: https://helpx.adobe.com/photoshop/kb/... To disable a graphics card, use the Device Manager on Windows. Right-click the card's name "intel HD" in the Device Manager and choose Disable.

Sr. Product Manager, Adobe Digital Imaging

6 y ago

ilana_simons

4 Messages

•

80 Points

thanks, Jeffrey. I'm still not sure about how to proceed: if I have Intel Graphics 4600 and NVIDIA GForce GTX 950M graphics cards installed on my laptop, should I disable the Intel Graphics?

6 y ago

JeffreyTranberry

Adobe Administrator

•

15.9K Messages

•

296.4K Points

Yes. Disable the Intel Graphics 4600 and use the nVidia. Make sure the nVidia driver is up to date.

Sr. Product Manager, Adobe Digital Imaging

6 y ago

ilana_simons

4 Messages

•

80 Points

thanks

6 y ago

lyfe_runnr

1 Message

•

60 Points

i turned off the nvidia card and it stated working better

5 y ago

adrian_hilmmer

36 Messages

•

862 Points

6 y ago

The last two updates fixed our performance problems. We think speed is not 100% as fast as in PS 2014, but working with this version is much more fun, now. The next weeks will show us if we will get any problems like before.

Thx for the update, Chris :)

dylan_fowler_7411651

2 Messages

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90 Points

6 y ago

I just upgraded to win 10 and been noticing a lot of weirdness, seems to pause and try and access the internet a lot. The main time i notice it is when picking colours.

joachim_damsgaard

2 Messages

•

70 Points

6 y ago

Disabling rulers gives like 70% performance increase while scrolling.

Windows 8.1
Latest drivers, GTX 760
12 GB Ram
I7 3770

This is realy bad, and does happen on every document i have and work with

chris_cox_2148894

15.1K Messages

•

195.8K Points

Go install the 2015.0.1 update, where the rulers drawing problem was fixed.

6 y ago

joachim_damsgaard

2 Messages

•

70 Points

I already have this version, and its not fixed in
Adobe Photoshop Version: 2015.0.1 20150722.r.168 2015/07/22:23:59:59 CL 1032107 x64

6 y ago

mohammed_wabur

1 Message

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60 Points

6 y ago

I'm using Macbook 2014 and I have the same problem, this is really bad!

chris_cox_2148894

15.1K Messages

•

195.8K Points

Are you running Windows on your MacBook? This topic is about a slowdown on Windows.

The slowdown drawing rulers affected both platforms, but it was fixed in the 2015.0.1 update.

6 y ago

martin_lombana

26 Messages

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352 Points

Chris, it was fixed for SOME users, not for me and a bunch of others unfortunately :(. Can you understand my frustration? I can not user rulers!

6 y ago

dylan_fowler_7411651

2 Messages

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90 Points

6 y ago

Don't know if this is just a coincidence, but i upgraded suitcase today, and haven't been having the problem any more.

elliott_regan

3 Messages

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70 Points

What's suitcase?

6 y ago

neff_3651194

27 Messages

•

468 Points

6 y ago

I'm on Windows 8.1 and also get bad delays and stuttering with cc2015.

Latest version doesnt change a thing. Have to restart the whole programm after an hour or so, because everything need around 2-3 seconds to respond.

I have these problems since I upgraded to ps cc2015 and it's a shame adobe doesn't fix performance problems, before adding new toy additions.

chris_cox_2148894

15.1K Messages

•

195.8K Points

Adobe did fix the known performance issues in the 2015.0.1 update.

But a handful of users are seeing other performance issues. So far we have traced most of them to third party plugins (like font managers), corrupt font files, and bugs in other third party software (like some firewalls and antivirus software).

6 y ago

neff_3651194

27 Messages

•

468 Points

The Fix did nothing for me and I already deactivated Fontkit, CloudSync, add-ons and scanned for corrupt font files. When I finally finished my actual project I will delete that agonizing cc2015 and go back to 2014. Unbelieveable Adobe just ignores all these problems.

6 y ago

chris_cox_2148894

15.1K Messages

•

195.8K Points

We haven't ignored anything - we have fixed all the problems that we have seen. The known performance issues were fixed in the 2015.0.1 update. If you have a problem after that, then we need to know what is different about your system to cause the slowdown that millions of other Photoshop users are not seeing.

6 y ago

greg_gonzalez_7667797

5 Messages

•

202 Points

How do we report issues properly?

5 y ago

yoann_jaffrain

6 Messages

•

110 Points

I also have this problem of slugghishness using the mouse wheel ..... I didn't know it could be related to fonts problem .... how do I check that ? It's been now six months of frustration and Adobe hasn't solved our problem. OK, Adobe solved *some* problems, but that is not enough: every other software I have is working perfectly. To me, it looks like Adobe doesn't even WANT to solve the problem, or else they would be eager to ask me and others some elements of our configuration, to detect patterns, similarities, .....

5 y ago

michael_glasser

4 Messages

•

90 Points

6 y ago

I have the same problem and spent about an hour on the phone with Adobe Tech.
They told me it was me video card but that does not seem to be the problem.
PS does the same thing even though I upgraded to a new video card:
( EVGA GeForce GT 740 4GB GDDR5 ).
It seems that Adobe has problems with PS 2015 CC and are in denial.
I am going to see if I can go back to PS 2014 which ran like a fine tuned clock.
Any suggestions would be appreciated.
This is the only program I have trouble with in Windows 10.
Vegas Video Pro runs faster than in Win 8.1.

neff_3651194

27 Messages

•

468 Points

On computer related problems it's always easy to play the blame-game.

6 y ago

michael_glasser

4 Messages

•

90 Points

No blame game I was on the phone with Adobe tech, got an incident # and bought a new Video card as I was told by Adobe and still the same old problem. It is PS 2015 as all these posts verify.

6 y ago

martin_lombana

26 Messages

•

352 Points

It's because "it's never photoshop". Photoshop is "a saint".

6 y ago

adrian_hilmmer

Photoshop CC 2015: Unresponsive, laggy, slow, super laggy scrolling via mouse wheel on Windows

Responses

veit_hora

dave_swanson_7308150

joe_barrettt

igor_socha

adrian_hilmmer

kathygherardireece

jason_lucas_7619373

atharil

carlos_cuenca_l11m450r5pzoc

adrian_hilmmer

hasithaprabath

doeart

bruce_kittle_7342045

charles_diaz

chris_cox_2148894

adrian_hilmmer

craig_faulkner_7383888

adrian_hilmmer

ilana_simons

JeffreyTranberry

ilana_simons

JeffreyTranberry

ilana_simons

lyfe_runnr

adrian_hilmmer

dylan_fowler_7411651

joachim_damsgaard

chris_cox_2148894

joachim_damsgaard

mohammed_wabur

chris_cox_2148894

martin_lombana

dylan_fowler_7411651

elliott_regan

neff_3651194

chris_cox_2148894

neff_3651194

chris_cox_2148894

greg_gonzalez_7667797

yoann_jaffrain

michael_glasser

neff_3651194

michael_glasser

martin_lombana

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