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Adobe Photoshop Family

16 Messages

 • 

380 Points

Sat, Aug 22, 2015 4:05 PM

Solved

Photoshop CC 2015: UI font scaling produces font sizes too big/small on high-res monitors (not fixed by PS CC 2014 UI font scaling feature)

[PLEASE DO NOT MERGE THIS TOPIC WITH SIMILAR TOPIC: "Photoshop: Menu too small on Windows high res display", or any other topic that is marked as Answered, because at this writing, the issue I am reporting is not answered or solved. My renewal is coming up in a few months. In and of itself this font issue isn’t enough to push me over the edge and make me cancel my CC subscription, but that’s because I have 2 monitors, and I can read the font on the smaller, lower resolution monitor. It’s a pain, but I have been able to live with it. That said, substandard customer support is enough to and has in other cases been enough for me to stop paying for and using software or services. What I saw in that other, similar thread was not a shining example of how I would expect a company like Adobe to handle customer support. I suspect other users on that thread feel the same way—they didn’t start out so frustrated and furious that they felt like cancelling, but after reading the responses they received, I can see how they got there. I hope this thread can avoid repeating the miscommunication in the other topic. Here are the facts as I understand them. Something in Photoshop CC 2015 is broken. Adobe tried to fix it once under CC 2014 (thank you), but the fix didn’t work for many customers (customers can understand this sort of thing happens if it’s acknowledged and they can see it’s being worked). There is still a problem that needs to be fixed. So in this new thread I hope Adobe can take ownership, be up front and honest about the situation and the status, keep users informed on progress and when a new attempt to fix it can be expected. Thank you in advance.] Adobe Photoshop CC 2014 added a UI scaling feature intended to address customer reports of font sizes too small on some high resolution monitors. The update did not resolve the issue for many customers.There is another similar post on this site (Photoshop: Menu too small on Windows high res display), but it is for an issue that is marked by the moderator as “Answered” (the answer in that topic is that Photoshop CC 2014 added the UI scaling feature). As described below, while the Photoshop CC 2014 UI scaling feature may have solved the issue for some customers, it has clearly not fixed the issue across the customer base. The other topic includes many customers reporting the fix did not work for them. There is clear and obvious frustration on that thread, with some users threatening to terminate their subscriptions to CC (or stating they already have) because the UI with such small (or large) font results in an unacceptable user experience. Based on the posts in that thread, a) it does not seem this is a minor issue affecting only a small percentage of users, b) it seems this issue has been ongoing for well over a year, and c) there is significant frustration and confusion on the other thread, where multiple users have tried in vain to communicate to Adobe the issue is still not fixed, and they continued to be told it was. For these reasons, it was clear a new topic was needed that was not bogged down by arguments about what for many customers was an inaccurate assertion that the issue was answered/fixed. I am one of the many customers for which the UI scaling feature has not solved the problem. I have a color-calibrated, high resolution monitor (2560 x 1440) on Windows 7 64-bit SP1, and the font size on Photoshop is either too large or too small. There is no setting that produces a readable and usable UI. I've tried all UI Font Size and UI Scaling options (along with Windows controls for font sizes), restarted PS and the PC multiple times, and no matter what settings are used, the font is either too tiny to see without getting very close to the screen, or it’s so large that the portion of the UI left visible for the photo is too small to be practical for a photo editing software program. Adobe phone support confirmed the Photoshop CC 2015 UI scaling feature did not solve my font size issue while remote controlling my PC, acknowledged other customers have reported the UI scaling feature did not solve their issue, said Adobe software development was working on a fix, and suggested the question be posted on this site so progress could be tracked.It should be noted that other applications (including Adobe Lightroom) don’t have this issue on my high resolution display. When I changed the Windows font size controls in an effort to make Photoshop font more readable, it made the font sizes unusable/impractical in my other applications, including Lightroom. The other, similar thread offers workarounds that involve manual registry edits and downloads of files from third party websites. However, because these workarounds are not formally endorsed and/or supported by Adobe, the risk of them causing problems during future Photoshop installations is, in my view, not one worth taking. If they truly offer a legitimate solution, I look to Adobe to update Photoshop CC, and have the Adobe installer execute them as part of the installation process. Since that has not happened, I do not view them as viable options for me (although I appreciate and applaud the customer who figured out and posted the workaround in such detail, and those who have pointed other customers to the workaround as an option to consider). I would also acknowledge that I have never had to manually edit the operating system registry for any other program for any reason. Unless that starts to become the norm (which I can’t imagine), I don’t plan to start now.Adobe seems to suggest the problem is at least partly a Microsoft issue. That seems quite possible. But as a user, if my other applications (and Lightroom) are not having this issue, it’s hard to understand why Adobe is unable to fix it for Photoshop without Microsoft assistance/intervention. I am pleased to know the 2 parties are working collaboratively to find a solution, but that doesn’t mean many Adobe customers are willing accept years of delay in getting something like this fixed. Graphical user interfaces are the first and often most important piece of user experience. Like a fly in the bottom of your wine glass, a poor UI is hard to get past. If you meet ALL criteria below and are still having the same problem (Photoshop font options are too large or too small), please register your situation below so Adobe can understand how many users are still having the issue, and which resolution monitors are still problematic. Please keep to the facts and don’t include anything the moderator can’t post because it violates the website rules. That increases the odds for us all that Adobe can prioritize this accordingly and get it fixed sooner.* You are a Photoshop CC 2015 customer running the latest version* You have a high-resolution monitor (please include the resolution of your monitor)* You have tried all permutations of the Photoshop CC UI Scaling Feature (Edit => Preferences => Interface => Text, then UI Font Size, and UI Scaling), each requiring a Photoshop restart, and your issue has not been resolved* You have tried the Photoshop UI Scaling Feature in concert with all permutations of font size manipulations offered by Windows (ex. Windows 7: Control Panel => Display => Smaller, Medium, and Larger options), and your issue has not been resolved* You are unwilling/uncomfortable making manual registry entries and using files downloaded from third party websites, and/or taking the risk that the next update of Photoshop CC has problems because you edited your registry or added files Adobe was not expecting to be there (and then hearing Adobe support tell you a complete uninstall, manual removal of directories, manual registry edits, and a full reinstall is your only option)* Your Photoshop fonts are either too small, or too large such that you have far too little room to view the photo you are editing* Your other applications (including Lightroom) don’t have this problem on the same monitor * You WANT Adobe to address this issue because it is a significant annoyance, or you NEED them to address it because otherwise you cannot use the UI (please state which, and be honest—for me it is a WANT)Hopefully this thread can help Adobe establish how many customers this is affecting, how, and share up to date applicable information as Adobe works to fix this.

Responses

18 Messages

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270 Points

5 years ago

Spread your dissatisfaction where it matters. To friends, colleagues, your boss.

7 Messages

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110 Points

5 years ago

This is a problem for me, too. The exact same behavior had been observed in a previous version of Adobe Reader as well - by default, the UI was scaled massively large on my high-DPI display, but it could be fixed by adjusting a couple of conflictingly-worded options in the preferences, I think.

I'm on a Lenovo T500 with a 15.4" full HD (1920x1200) display, with Windows 10. Every other program tends to understand and adapt to the DPI correctly, creating a beautifully smooth experience. It's taken some time for programs (like Chrome) to eventually gain full DPI scaling support, but Adobe seems to be, for some incomprehensible reason, last to fully support proper DPI scaling. I thought Adobe was mostly working with high-grade hardware and would be first to properly support DPI scaling!

By default, Photoshop's UI is set to "Auto". But there are only two options provided - "100%" and "200%" scaling. The correct option is 150%, as instructed by the OS.

At 100%, it looks like this:

Which has way more than enough screen real estate, but is right on the border of being unusable. Definitely not comfortable.

And at 200%, it looks like this:

Which is basically like trying to use Photoshop on an 800x600 screen (actually 960x600). Completely unusable.

This being my first experience after *FINALLY* taking the leap to buying a subscription to Creative Cloud after, yes, pirating Photoshop all these years for personal use... it's a very bad first impression of "legit" software!

Also worth mentioning that, though I think the whole window was scaled (affecting the image as well), I didn't have this trouble with my previous install of CS6.

7 Messages

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110 Points

Worth updating -- I just upgraded to a T530 (at last!) with a 1920x1080 full HD display, almost the same as the T500 with its 1920x1200 screen. Running a clean, bare-metal install of Windows 10 x64.

Same... exact... thing. Precisely the same behavior, to a T. I could walk up to Adobe's offices with a brand new system and demonstrate this to them. WTF?

2 Messages

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70 Points

5 years ago

I am also seeing this problem in CC-2015.1.1. While changing the scaling to 200% lets me see the toolbar, the drop-down boxes under "File", "Edit", "Tools", etc are in the unreadable micro font size. Resizing of the fonts and windows works fine in Photoshop CS6 along with multiple other programs including programs with engines that came out in 1998. The problem is on Adobe's side not Microsoft's. My subscription runs out in a few months and you can bet I will not be renewing till this issue is fixed.

15.1K Messages

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195.8K Points

The OS menus are controlled by the OS scaling factor, separate from the application preferences scaling for the rest of the UI.

No, Photoshop CS6 had no UI scaling at all on Windows.
And we have been working with Microsoft for years to enable correct UI scaling in applications. We are continuing to work with Microsoft to allow more flexible UI scaling in Windows.

18 Messages

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270 Points

Chris, I think Scott said the Adobe File menu text was too small. Also - Chris, have you ever USED Adobe CS on a large high-resolution monitor?

Based on all of your comments, I sincerely doubt you have seen the issue or experienced using the product on good hardware that every other software product works fairly well on; including a few Adobe products.

Just because Adobe liked the Motorola 68000 memory mapped display adopted by Apple back in the 1970's because in made sloppy programming easy, it is no excuse for lack of good programming in the 21st Century.

But let's assume you ARE working with Microsoft (all one of their engineers who is powerless to change the OS), you know you are alienating users who will find alternatives. Corel X7 with PhotoPaint is better today than trying to use menus I can't read... do I miss adaptive replace? Sure, but since I can't use the feature because I can't read the menus ... well; how good is it to me?

15 Messages

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422 Points

It is hard to find information about.
This is one of the latest news about Windows DPI. It is really interesting.

http://blogs.technet.com/b/askcore/ar...

I guess, and this is only my humble opinion, based on what I read, they both have their own issues.
Photoshop is a complex application, with a tons of bitmap and don't forget that PS is a 25 y-old application, with old coding.

But, in order to fix this problem windows also needs to "adapt" the OS to PS.

"We have ongoing work on improving migration tools for developers with these complex Win32 desktop applications."

Microsoft is working on it.. display scaling has certainly improved since Windows 8.1.
I think we will see a lot of DPI improvements in the next release (Redstone).

18 Messages

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270 Points

I find it an interesting article. This stood out.

Unscaled content: Lync, desktop icons
Some applications (for example, Lync) choose to disable bitmap scaling for a variety of technical reasons, but do not take care of all their own scaling in dynamic scaling scenarios.
... this sounds like what we are hearing from the Adobe team ...
We are working to improve these apps for a future release.
... this terminology usually means far distant future - aka - work not yet approved by management ...

17 Messages

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306 Points

5 years ago

Come on, Adobe! I use a Cintiq Companion 2 to draw live stuff at conferences. And I NEED to be able to see my fricking icons! And it's not only a matter of seeing them. It's about being able to pick them with my stylus.

FIX THIS, PLEASE! FIX IT!!!

18 Messages

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270 Points

5 years ago

There is not a problem that Adobe can solve. It's a problem with Microsoft. Please use 640x480 screen resolution with 8 bit color. That is a known workaround.

Thank you for purchasing Adobe Professional Products and Services.

15 Messages

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422 Points

@Tim: "There is not a problem that Adobe can solve. It's a problem with Microsoft."

Could you explain it to me please? What's the problem?

18 Messages

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270 Points

@Morris: I am a customer, I am not Adobe. I'm just echoing (a bit sarcastically) what Adobe has told me with regard to this issue. 'Use a smaller resolution if our available scaling options do not work for you. For example, they suggested I use 1024x768, or 1600x1200 if the screen at the default 2560x1440 makes menu items too small to read. I came here looking for help as well, and these forums are where I have read Chrix Cox (a senior Adobe employee) repeatedly blame Microsoft for the issue.

For a graphics tool company to make that type of statement. well, it was enough for me to stop suggesting Adobe as a vendor.

A bit off topic, but my choice to stop recommending the purchase of Adobe products was probably an even better decision now that Adobe Reader DC can dynamically insert ads into any PDF files you are reading. Imagine a customer of yours opening a PDF only so see a competitor's ad mid page. Sure you can opt out if you know how to do it in the Microsoft Registry, but the default is wide open access. See: https://www.adobe.com/devnet-docs/acr...

7 Messages

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110 Points

Ha. Maybe Adobe should talk to Google. Somehow they figured out how to make Chrome work 100% perfectly with DPI scaling, even rescaling the UI in real-time when switching monitors to a lower/higher DPI display (even at the same resolution, like going from a 1920x1080 laptop screen to a 1920x1080 HDTV). Page elements in open windows, as well as the UI itself, snaps right to the DPI setting, without using Windows' upscaling. Funny that they can't seem to get it _wrong_, while Adobe can't seem to get it _right_.

2 Messages

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70 Points

Not just Google. It also works with their sister products like Illustrator. Does Microsoft have a line of code that says If AppName="Photoshop" font scaling = false?

15.1K Messages

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195.8K Points

Again, we are continuing to work with Microsoft on the changes necessary to allow more flexible UI scaling on Windows. We all know there are still problems, and we're all working on it.

7 Messages

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110 Points

Really, it all comes down to the fact that there's a simple piece of information that's already reported by Windows - "the screen is X DPI, or 125%, 150%, etc..." - and the program simply has to ask it, and respond correctly to it. Some programs "ask" but don't respond properly (like Photoshop, and a few others with mouse-print problems), while others just ignore it and get upscaled automatically. Maybe not in specific details, but what concepts does Microsoft need to work on that aren't Adobe's responsibility?

15.1K Messages

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195.8K Points

No, it is far from that simple. The Windows UI APIs also have to deal with fractional scaling, and many don't (or don't do so correctly).

Again, we are continuing to work with Microsoft on the changes necessary to allow more flexible UI scaling on Windows.

2 Messages

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70 Points

Maybe you should work with your partners over in Adobe Bridge, it works fine over there.

15.1K Messages

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195.8K Points

Bridge doesn't support UI scaling on Windows yet. And we are working with them.

17 Messages

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306 Points

5 years ago

As Yoda might have said, "There is no 'WORKING ON'. There is just 'DO'!"

1 Message

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80 Points

5 years ago

I had the same problem with LR. New Dell XPS 13 laptop (Win 10) that has a 3200x1800 display. When i tried to connect it to my 24" 1920x1080 display the LR menu bar consumed the screen. The laptop with the ultra high resolution was set to 250% scaling in the OS and the second monitor was set to 100% hence the reason that the lower res monitor was showing LR at 250%. Made the 24" the OS default monitor and LR is suddenly perfect on the 24" but if I move LR to the second monitor (the laptop) all the fonts go so small that they are unreadable. 

This is not a MS issue.  Methinks Adobe needs to read the monitor resolution and the OS scaling factor and then apply this to their display setting separately for each LR/PS "Monitor".  This is because LR looked perfect when the OS default monitor = the LR "Main" monitor.

I've used LR (legally) since LR2 and with dual displays, but this bug is serious enough to make LR unusable!!! :(

15.1K Messages

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195.8K Points

This topic is about Photoshop, not Lightroom.
And AGAIN, we are continuing to work with Microsoft on the issues needed to allow more flexible UI scaling in Windows.

7 Messages

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110 Points

I know it's painful to repeat yourself, Chris, but as long as someone related to Adobe keeps updating this thread with replies, it's giving me some confidence that it'll be worked out. So, I'm sure you don't hear this much - but thanks! ;)

15.1K Messages

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195.8K Points

Matt - thank you.

4 Messages

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200 Points

5 years ago

I do a lot of photoshop processing demonstrations to camera clubs etc.  On my new Windows 10 Dell XPS laptop, it is completely unusable because everything is too small to read.  The software now runs too slowly on my old laptop so Photoshop is now pretty much a bust for as far as I can see.

3 Messages

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100 Points

4 years ago

I only hope your competitors have a similar product real soon.  Adobe's lack of response has opened an opportunity for them to take market share and I hope they do.  I'll be on that list.

4 Messages

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90 Points

4 years ago

I'm having the same issue even with an up to date version of Photoshop CC 2015 too! The pages I work on photoshop become too pixelated when I zoom out or zoom in. Is there a fix to this coming soon?

Adobe Administrator

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15K Messages

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287.5K Points

Sounds like you're referring to the pixels in your document. The Photoshop canvas is 1 display pixel = 1 pixel in your document. Indeed, pixels are extremely tiny on HiDPI monitors. You need to create documents at 2x and then scale down for non-HiDPI devices.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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90 Points

Thats the thing. Its all the documents that are starting to do that when they werent before. I got the same "Display error" message too.

4 Messages

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90 Points

Oh this seems to be happening on my cintiq all the sudden, but not on my actually computer

4 Messages

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90 Points

Oh wait! It seemed to have disconnected from the graphics processor

1 Message

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80 Points

4 years ago

With the new Canon 1DX Mark II raw files not supported in CS5, I'm forced to upgrade to CC 2015. Now I find out that with CC, the menu font is ridiculously small. Totally unacceptable. I spent hours and hours and hours trying to get the menu readable to no avail. Utterly disappointed that something so basic still hasn't been fixed in years. But now what, Adobe? I can't use CS5, and can't use CC.

With the millions of dollars that you got from loyal Photoshop users since this problem appeared years ago, can you please spend some money to pay 3 guys full time for 4 months to build a set of menus that scale to 125% or 150% to complement the 200% option? If you say "we're working on it with Microsoft" for such long time, and with no results, you have to do plan B. I feel a total let down from Adobe.

Forced to upgrade from stand-alone license to monthly subscription was already a bad deal, and now with this menu issue....

2 Messages

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100 Points

4 years ago

Please God Adobe, fix this problem. I've been diligently hitting the "Check for App Updates" on Creative Cloud awaiting a dot-release that fixes this basic problem. Photoshop CC is an embarrassment on the Surface Pro 3. I'm getting annoyed by the deflection and obfuscation. If this has been satisfactorily addressed in Lightroom CC, it is not beyond the wit of a coder to fix this.

16 Messages

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380 Points

4 years ago

10 months ago I started this post hoping it would encourage a solution.  I just updated to 2015.5 and the issue remains just as bad as ever.  Yet surprisingly, Lightroom doesn't have this issue (and to my knowledge never has).  We've seen absolutely nothing but lip service and finger pointing from Adobe.  Come on Adobe, stop blaming Microsoft and making excuses--just fix this.  It is difficult to understand how this can be the insurmountable task you've made it out to be, requiring Microsoft to do something.  What's next, are you going to blame Congress???  If the Lightroom developers could figure out how to get this right, why can't the Photoshop developers walk over to the Lightroom side of the building for some enlightenment???  Seriously, enough already.

3 Messages

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100 Points

4 years ago

EXACTLY ADOBE!  GET IT RIGHT ALREADY!

7 Messages

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110 Points

4 years ago

Meh, I've got a 1920x1080 screen at 100% scale, I've gotten used to the Photoshop interface being mouse-print and use it almost every day like that. If your screen is 2560xgazillion px, you might want to just try the 200% option... for me, I need 150% but the only options are 100% or 200%.

Seriously though, every new computer these days seems to come with a high DPI screen. Stupid that this is still a problem.

17 Messages

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306 Points

Hi Matt... The 200% option is unusable. It makes the damned interface too big... It knocks elements off the screen, unable to be seen or accessed. This is a total f&#@-up!

7 Messages

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110 Points

What's your screen resolution?

17 Messages

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306 Points

2560 x 1440. Cintiq Companion 2.

2 Messages

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100 Points

And in my case (MS surface pro 3) 2160x1440 which has the same result whereby 200% results inunusably large UI elements impinging on the image real estate and 100% gives a tiny UI in the native hidpi display of the surface pro 3.