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Adobe Photoshop Family

16 Messages

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380 Points

Sat, Aug 22, 2015 4:05 PM

Solved

Photoshop CC 2015: UI font scaling produces font sizes too big/small on high-res monitors (not fixed by PS CC 2014 UI font scaling feature)

[PLEASE DO NOT MERGE THIS TOPIC WITH SIMILAR TOPIC: "Photoshop: Menu too small on Windows high res display", or any other topic that is marked as Answered, because at this writing, the issue I am reporting is not answered or solved. My renewal is coming up in a few months. In and of itself this font issue isn’t enough to push me over the edge and make me cancel my CC subscription, but that’s because I have 2 monitors, and I can read the font on the smaller, lower resolution monitor. It’s a pain, but I have been able to live with it. That said, substandard customer support is enough to and has in other cases been enough for me to stop paying for and using software or services. What I saw in that other, similar thread was not a shining example of how I would expect a company like Adobe to handle customer support. I suspect other users on that thread feel the same way—they didn’t start out so frustrated and furious that they felt like cancelling, but after reading the responses they received, I can see how they got there. I hope this thread can avoid repeating the miscommunication in the other topic. Here are the facts as I understand them. Something in Photoshop CC 2015 is broken. Adobe tried to fix it once under CC 2014 (thank you), but the fix didn’t work for many customers (customers can understand this sort of thing happens if it’s acknowledged and they can see it’s being worked). There is still a problem that needs to be fixed. So in this new thread I hope Adobe can take ownership, be up front and honest about the situation and the status, keep users informed on progress and when a new attempt to fix it can be expected. Thank you in advance.] Adobe Photoshop CC 2014 added a UI scaling feature intended to address customer reports of font sizes too small on some high resolution monitors. The update did not resolve the issue for many customers.There is another similar post on this site (Photoshop: Menu too small on Windows high res display), but it is for an issue that is marked by the moderator as “Answered” (the answer in that topic is that Photoshop CC 2014 added the UI scaling feature). As described below, while the Photoshop CC 2014 UI scaling feature may have solved the issue for some customers, it has clearly not fixed the issue across the customer base. The other topic includes many customers reporting the fix did not work for them. There is clear and obvious frustration on that thread, with some users threatening to terminate their subscriptions to CC (or stating they already have) because the UI with such small (or large) font results in an unacceptable user experience. Based on the posts in that thread, a) it does not seem this is a minor issue affecting only a small percentage of users, b) it seems this issue has been ongoing for well over a year, and c) there is significant frustration and confusion on the other thread, where multiple users have tried in vain to communicate to Adobe the issue is still not fixed, and they continued to be told it was. For these reasons, it was clear a new topic was needed that was not bogged down by arguments about what for many customers was an inaccurate assertion that the issue was answered/fixed. I am one of the many customers for which the UI scaling feature has not solved the problem. I have a color-calibrated, high resolution monitor (2560 x 1440) on Windows 7 64-bit SP1, and the font size on Photoshop is either too large or too small. There is no setting that produces a readable and usable UI. I've tried all UI Font Size and UI Scaling options (along with Windows controls for font sizes), restarted PS and the PC multiple times, and no matter what settings are used, the font is either too tiny to see without getting very close to the screen, or it’s so large that the portion of the UI left visible for the photo is too small to be practical for a photo editing software program. Adobe phone support confirmed the Photoshop CC 2015 UI scaling feature did not solve my font size issue while remote controlling my PC, acknowledged other customers have reported the UI scaling feature did not solve their issue, said Adobe software development was working on a fix, and suggested the question be posted on this site so progress could be tracked.It should be noted that other applications (including Adobe Lightroom) don’t have this issue on my high resolution display. When I changed the Windows font size controls in an effort to make Photoshop font more readable, it made the font sizes unusable/impractical in my other applications, including Lightroom. The other, similar thread offers workarounds that involve manual registry edits and downloads of files from third party websites. However, because these workarounds are not formally endorsed and/or supported by Adobe, the risk of them causing problems during future Photoshop installations is, in my view, not one worth taking. If they truly offer a legitimate solution, I look to Adobe to update Photoshop CC, and have the Adobe installer execute them as part of the installation process. Since that has not happened, I do not view them as viable options for me (although I appreciate and applaud the customer who figured out and posted the workaround in such detail, and those who have pointed other customers to the workaround as an option to consider). I would also acknowledge that I have never had to manually edit the operating system registry for any other program for any reason. Unless that starts to become the norm (which I can’t imagine), I don’t plan to start now.Adobe seems to suggest the problem is at least partly a Microsoft issue. That seems quite possible. But as a user, if my other applications (and Lightroom) are not having this issue, it’s hard to understand why Adobe is unable to fix it for Photoshop without Microsoft assistance/intervention. I am pleased to know the 2 parties are working collaboratively to find a solution, but that doesn’t mean many Adobe customers are willing accept years of delay in getting something like this fixed. Graphical user interfaces are the first and often most important piece of user experience. Like a fly in the bottom of your wine glass, a poor UI is hard to get past. If you meet ALL criteria below and are still having the same problem (Photoshop font options are too large or too small), please register your situation below so Adobe can understand how many users are still having the issue, and which resolution monitors are still problematic. Please keep to the facts and don’t include anything the moderator can’t post because it violates the website rules. That increases the odds for us all that Adobe can prioritize this accordingly and get it fixed sooner.* You are a Photoshop CC 2015 customer running the latest version* You have a high-resolution monitor (please include the resolution of your monitor)* You have tried all permutations of the Photoshop CC UI Scaling Feature (Edit => Preferences => Interface => Text, then UI Font Size, and UI Scaling), each requiring a Photoshop restart, and your issue has not been resolved* You have tried the Photoshop UI Scaling Feature in concert with all permutations of font size manipulations offered by Windows (ex. Windows 7: Control Panel => Display => Smaller, Medium, and Larger options), and your issue has not been resolved* You are unwilling/uncomfortable making manual registry entries and using files downloaded from third party websites, and/or taking the risk that the next update of Photoshop CC has problems because you edited your registry or added files Adobe was not expecting to be there (and then hearing Adobe support tell you a complete uninstall, manual removal of directories, manual registry edits, and a full reinstall is your only option)* Your Photoshop fonts are either too small, or too large such that you have far too little room to view the photo you are editing* Your other applications (including Lightroom) don’t have this problem on the same monitor * You WANT Adobe to address this issue because it is a significant annoyance, or you NEED them to address it because otherwise you cannot use the UI (please state which, and be honest—for me it is a WANT)Hopefully this thread can help Adobe establish how many customers this is affecting, how, and share up to date applicable information as Adobe works to fix this.

Responses

Official Solution

Adobe Administrator

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14.8K Messages

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284.8K Points

3 years ago

Photoshop CC 19.1.1 has introduced the ability to set and arbitrary scaling from 100% to 400% (including 150%) and per monitor scaling. See High-density monitor support and per-monitor scaling

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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110 Points

5 years ago

This reply was created from a merged topic originally titled Still No Solution to Font/Icon Size on High Resolution Monitors - Really!?!.

So disappointed at the failure of Adobe to fix the menu font and icon incompatibility in Photoshop for high resolution monitors. I have complained about this for two years (back to the CS6 days) and the user groups across the web are full of like complaints.

Now even with a new CC 2015 and Windows 10 the problem is still unresolved. The PS screen either has 7 pt labels on microscopic icons or 30% of the screen real estate is taken up by the 200% UI resolution option. I would give up all of the CC 2015 updates for solution to this one problem which makes using PS stressful and frustrating instead of the pleasure it should be.

There is nothing that Adobe talent can't fix. You can fix this, if you care to. Obviously whatever your development systems are, you are not living with this issue or you would have addressed it.

......
I posted the above comment this morning and received the standard "this was fixed with 200% scaling in CC2014". This is my response:

With all due respect, if you look at the image I posted with my post earlier today, the bottom part of the image is what the 200% UI scaling looks like (the top part is what either 100% or automatic looks like. You'll notice that with 200% scaling there is no room for layers, there is no room for pallets, brushes, filters or anything else to display. It is unusable. To say that this is a fix is unconscionable.

This issue has been on the books since CS6 . At that time the Adobe developer identified a work around which involved manually setting the Windows 7 display to 151% which triggered some kind of threshold value and would allow CS6 to display properly. Unfortunately the work around will not work with CC2014 or CC2015. I actually reloaded CS6 last night but even the workaround won't work with Windows 10 (which works brilliantly with every other piece of software except Adobe).

I share the views of others, I am not (nor should I have to) hand-jam a registry fix. I am a highly experienced end user, but that is a boundary I won't cross.

I don't know what the Adobe development systems environment looks like - but I've seen all sorts of monitors mentioned in posts. Why does this plague the user base and not the developers? Trust me, if this was your day-to-day experience, this would be fixed.

15.1K Messages

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195.8K Points

Again, we are continuing to work with Microsoft on the issues needed to allow more flexible UI scaling on Windows.
Right now, 100% and 200% are all we can provide on Windows.

5 Messages

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110 Points

Chris,

Thank you for this reply. In this response there is 1) an acknowledgement that the problem continues to exist, 2) that the 200% solution is all that Adobe can offer at this time, and 3) that there is an on-going (and hopefully serious) effort to work with Microsoft to find a workable solution that plagues a substantial part of your user-base.

That is a very different message then the one you wrote last week on another thread on this topic that said "The problem listed in this topic is solved with the 200% UI Scaling. "

Paulette

18 Messages

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270 Points

The fact the 'resolution' offered is a 100% (2x) or 200% (4x) resampling of the icons and text indicate the base issue is a design choice made early in the development that locked the app into what amounts to a use of bit mapped fonts (Chris, I know you've said they aren't, but the effect is the same as if they are).

As others have stated, dancing around the issue and blaming Microsoft for not making some arbitrary change to save one of your applications is really not helping. Also, I have shown an example that MS does in fact have a standard way around this that works. Why not use it? Sure the menu might get cut off if someone exceeds some arbitrary font choice, but at least they can decide which is worse: unusable or simply not 'pretty'.

15.1K Messages

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195.8K Points

The icons aren't resampled - they exist as separate 100% and 200% versions. No, there are no bitmapped fonts, or even things that look like bitmapped fonts used in Photoshop's UI.

Again, we are continuing to work with Microsoft to solve the Windows issues necessary to allow more flexible UI scaling in Windows applications.

3 Messages

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100 Points

BWHAHAHAhahahaaaaaa

3 Messages

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90 Points

5 years ago

This reply was created from a merged topic originally titled PHOTOSHOP - Scaling issue with hi-dpi on windows.

Scaling issue with hi-dpi. Surface pro 3 with external 24" full hd screen. Set to auto scale UI results to huge splash screens and settings dialog.

native resolution of surface pro is 2160 x 1440px on 12" set to 150% dpi
native resolution of my 2nd screen is 1920 x 1080 on 24" set to 100% dpi

when photoshop is set to auto ui scaling. it is way to big on my 2nd screen. The options 100 and 200% are not enough, There should be (a lot) more. When I open photoshop on the 2nd screen with auto ui I do not even have the complete toolbar on the left side. The zoom option is off screen.

I am running win 10 (not insider preview) and the latest photoshop CC version.

5 Messages

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122 Points

5 years ago

**My Samsung Monitor, Sync Master 2233 SW., 21.5" LCD screen, 1920 x 1080 resolution, Updated to Windows 10.....PSCS5 software all good, correct icon & bar sizes, no problem with pallet display sizes.

**My Dell UP2414Q, 23.8 LCD Display, 3840 x 2160 resolution....Problem with interactive tools, pallets, layers, taskbars & icons too small to read, unable to identify what each of my layers contain as well as in my navigator to work efficiently, which is severely slowing my business down.

I've tried all the other solutions, though not the registry tinkering (and will not do) & nothing has worked.
I have not gone to the CC subscription. (1) I do not need it for what I do at this time. (2) I feel wronged that I should have to pay a monthly fee for a problem that lays with Adobe & not me. (3) CC does not guarantee a fix for this problem.

Melody

15.1K Messages

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195.8K Points

Photoshop CC 2014 introduced the 200% UI scaling feature, which is what you need for your high dpi monitor (3840x2160).

3 Messages

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90 Points

it should be 100% on the full hd and 200% on the 23.8 inch dell and 150% on my surface pro. photoshop should do this when it is set to auto and moved from primary to secondary screen.

15.1K Messages

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195.8K Points

Again, we are continuing to work with Microsoft on the issues needed to allow more flexible UI scaling on Windows.
Right now, 100% and 200% are all we can provide on Windows.

5 Messages

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122 Points

5 years ago

Okay. I'm no Computer Scientist (a little joke there, Chris), but what I don't understand is why other software imaging packages state that their photo editing software has 4K monitor support with high resolution monitors...."All new icons and enhanced interface compatibility with Ultra High DPI displays (up to 250% zoom) with 4K monitors."
If they can do it...................?

16 Messages

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380 Points

I'm gonna go way out on a limb here and take a guess at the response you're probably going to get Melody...

"Photoshop CC 2014 introduced the 200% UI scaling feature, which solved this problem. We are continuing to work with Microsoft on the issues needed to allow more flexible UI scaling on Windows. Right now, 100% and 200% are all we can provide on Windows."

That's right, a little friendly Adobe ribbing is overdue here given the circumstances, the number of customers reporting this issue, the fact that there are other Windows applications which don't have this issue (take Adobe Lightroom CC for example is usable on my hi res monitor), the (sometimes off target) response pattern we've seen from Adobe, the wrongful merging of the ongoing issue with something Adobe took credit for solving with Photoshop CC 2014, and how long this problem has been allowed to continue.

It would be a lot more helpful if we could get Adobe to put forth their plan for a fix, along with a tentative schedule to roll it out. The open-ended response we get doesn't offer any sense of the priority Adobe has given this issue. For all we know, they could be saying the exact same thing next year at this time. I suppose I'm lucky because I have dual monitors at different resolutions. PS CC 2015 works on one of them. If it didn't, well I guess I wouldn't be writing this because I wouldn't have PS CC 2015.

My $0.02

15.1K Messages

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195.8K Points

Other applications do have scaling problems outside of 100% and 200% on Windows. We have talked to Microsoft, and many of the other Windows application teams about this - yes, there are problems still to be solved.

We can't say much more, because multiple parties are involved (and lots of NDAs).

2 Messages

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70 Points

This has been going on for two years. I had a tech support guy today tell me it "just isn't important", and that basically we're just whiners.

18 Messages

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270 Points

Chris's comments about MS+Adobe trying to fix this; facts are Windows 10 is complete. Microsoft isn't going to be changing internals like core graphics handling any time soon. If and when they decide on Windows 13, it will be at least 4 to 5 years out. Even then I doubt they'll pander to Adobes simplistic and proprietary font approach.

So look forward to years of the options of 1) unreadable menus, or 2) an app that scales everything 200%.

1 Message

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50 Points

5 years ago

s

1 Message

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82 Points

5 years ago

Huge problem for me too. (not only Photoshop. preety much the whole CC)

Just bought a new Dell XPS with 4K. This is my primary working PC. Have the latest CC 2015 installed. I'm working with dirfferent external screens in different offices.

External monitors are usually not high dpi. Standard Setup for me is: Working stage an external screen and palettes etc. on laptop screen.

As Windows 10 allows different scaling factors on different screens, Adobe should find a way to support this too. Current status is completely unprofessional and some parts unusable.

There is a workaround which improves the situation slightly, but not completely:
www.danantonielli.com/adobe-app-scali...

8 Messages

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122 Points

5 years ago

I came to this topic from Photoshop Elements 11 as an ordinary consumer with his home and pet pictures when I installed my second licence on my new Microsoft Surface Pro 3. I am thoroughly confused about what's going on, whether anything is / can be done to sort this out. So for now I have to stay with my first licence running on a Windows 7 laptop. Upgrade to solve the problem, without any assurances? You must be kidding. Install a trial version to see what happens? This doesn't seem worth the effort.

15.1K Messages

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195.8K Points

This topic is about Photoshop CC 2015. See this topic for Elements UI scaling information: http://feedback.photoshop.com/photosh...

8 Messages

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122 Points

5 years ago

The Photoshop Elements reference guide dated 13 September 2015 on page 23 states in the section on what is new for PSE 13:
“Photoshop Elements 13 now has native support for high-resolution Mac display devices (Retina displays). Work on your pictures in the best possible clean and crisp resolution, with sharp and clear icons, thumbnails, and text in the user interface.”
I have downloaded a free trial version of PSE 14 to check it out and draw a line in the sand for exactly where we are in October 2015 with the issue of fonts being too small in the user interface of PSE on my Windows 10 Microsoft Surface Pro 3 (SP3). Also on SP3 I have my licenced copy of PSE11.
In order to accommodate other software, such as Microsoft Office 2010 and File Explorer, in the Windows 10 display settings on the SP3 I must have the size of text etc. set at 200%.
With the PSE 14.0 trial version downloaded 8 October 2015 I found the following.
PSE 14 organiser
On initial examination user interface text displays satisfactorily (“large”). Unlike the editor, there is no option to adjust the interface font size.
PSE 14 editor
User interface font size can be adjusted in Edit/Preferences/Display & Cursors ...
Amongst other settings, there is one for High Density Displays where the UI Scale Factor can be set to one of
(a) Automatic
(b) Small – 100%
(c) Large – 200%.
There is a note warning that some items may be cut off when using 200%.
When changing from, say, automatic to large, the change is not immediately reflected on the screen. For the change to take effect it is necessary to close and re-open the editor. On my Windows 10 Microsoft Surface Pro 3 settings “automatic” and “100%” appear identical.
When using the 200% setting I found the cut-off of some items irritating, e.g. the tool “colour” is partially off-screen at the bottom of the toolbox in expert mode. That bothers me because I may be looking for something that is there but off-screen and therefore not easily found. I emphasise that images are not off-screen because of this cut-off; where images are off-screen the panel can be scrolled.
I have therefore decided to use the automatic setting and put on my reading glasses for “the small print” which occurs in these areas on the screen:
• Menu bar (file, edit, image ...) within which drop-down options are easily read
• Mode selector (quick, guided expert)
• Toolbox (select, enhance etc.)
• Tool options bar (or photo bin, depending on what you are doing)
• Taskbar (photo bin, tool options ... )
• Panel bar (layers ...).
The active image area in the centre of the screen is actually a little larger than on my Windows 7 PC with PSE 11 and a 15.6 inch screen. This is the part of the user interface that really matters. In my view Adobe have sized this absolutely right albeit at the expense of having to deploy “the small print” until they find a proper solution.
In conclusion, I can live with the current user interface font sizing until then.

3 Messages

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100 Points

5 years ago

I have a Surface 3 (not the pro version). I just recently decided to buy CC again and lo and behold, I have the same issue I had 2 years ago with my Surface Pro 2.

I'm pretty confused, to be honest. 100% scaling is too small and 200% is too big. Can someone please explain to me why other options simply can't be added (e.g., 125% and 150%)? It seems like a simple fix to me, but perhaps I'm missing something?

15.1K Messages

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195.8K Points

Because flexible scaling is more complicated than it sounds. Adobe is continuing to work with Microsoft on the issues necessary to allow more flexible UI scaling on Windows.

18 Messages

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270 Points

Because those icons are all bit mapped, and fonts are hard coded. You'd think Aodbe would understand... The pet theory is that customers will accept work-arounds because the Adobe product is superior. Kind-of-like Jobs telling folk the iPhone is great, people just need to learn how to hold it properly.

This works until customer stop spending money to buy the product, and accept a little less capability for a bit more convenience.

Why the free Adobe Reader is fully compliant with the Windows OS scaling, yet the expensive CS isn't... well, that's a question for Adobe execs.

2 Messages

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70 Points

5 years ago

This is still a problem. I updated my Photoshop the other day, not realizing they ruined the "fix" from the 2014 version. I got on the phone with Adobe support and gave him access to my computer - big mistake. They run rampant and click away. Ultimately, he told me that this issue is "not important" and only affects a small number of users. Clearly, someone has not read these forums for the past two years. Not to mention, anyone not living in the stone ages has AT LEAST a 1920x1080 monitor. He tried going through all of the "fixes" - changing the interface size to the now insanely sized 200% option, changing my Microsoft text size, all the while I was telling him I'd already done this and it doesn't work. He treated me like an idiot and was very snippy, but I'm a woman, so I usually get treated like that by these guys (nevermind that I ran climate models on super computers and could run circles around most of them). Anyway, same old crap after two years, and they clearly don't think this is a priority. I think it's time to cancel and go back to CS5.5. They ran a good marketing scheme to get people to abandon the cheaper method of just hanging on to outdated software, but hey, at least it WORKED.

18 Messages

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270 Points

Never ever give remote control to techs ... their job is to fix whatever issue you hint at, usually at the expense of everything else on your machine, including seriously important data like financials, contact or inventory management tools, etc.

They do not care if they destroy your machine while they work away deleting this, changing that... consider it like giving your car keys to an uninsured person off the street, and telling them to have fun.

Eric, I hope you had a current backup ... or had system restore on (though some of these techs disable System Restore so you can't undo what they changed).

18 Messages

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270 Points

One other thing, CS5 is no better at UI scaling on high res monitors...

1 Message

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50 Points

5 years ago

Fix the damn thing. Enough with the excuses and "we're gonna" BS

1 Message

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60 Points

5 years ago

I'm curious why PS CC only supports 100% and 200% scaling and it's an issue that Adobe is unable to fix for over a year now (with or without Microsoft) while AI (Illustrator) supports 100%, 150% and 200% with no problem.

It's fine on my 23" 1080p monitor, but it's an issue on my 13" 1080p laptop, where PS is either too small or too big, while AI seems to be fine with it's 150% scaling and Windows scaling set to 125%.

15.1K Messages

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195.8K Points

The Photoshop team is continuing to work with Microsoft on the issues necessary to allow more flexible UI scaling in the future.

15 Messages

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422 Points

Hey @chris I know that Adobe and Microsoft are working together to fix scaling issues, and you said it.
I also know that there are NDA so you can not tell much more than what you have already said.
But, if there's some news, please tell us.. thanks.

I'm trying to figure out what the problem is but I don't know anything about coding or UI so I just have to wait, I know it.. but this waiting is a little unnerving :(

18 Messages

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270 Points

1995: Windows 3
1998: Windows 98
2001: Windows XP
2006: Windows Vista
2009: Windows 7
2012: Windows 8
2013: Windows 8.1
2015: Windows 10

Windows 'Next' is at least 3 years away, and will be the soonest any Microsoft/Adobe fix will be available (if then). Enjoy the UI as it is, it won't be changing any time soon.

4 Messages

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120 Points

5 years ago

this really sucks, i upgraded to a 4K Monitor, Eizo 3237, 32 Zoll, using the Resolution 3840x2160 so i can edit my Pictures more efficient. But now i can no longer use photoshop because i can not read the small Icons and UI texts. I allready changed the UI font to large (there are small - med - large options in Photoshop CC) i did not help. In Bridge the Menue is now larger, but the text in the Explorer is still to small to read.
I can only laugh about the Support Chat - the only Workaround is to decrease the Resolution from Win7. Hello Adobe? I high Resolution Screen running in low Resolution? i have plenty of application installed, some of them have some ui Problems, but photoshop and Bridge are the only applications wich have this small ui Fonts, i can not read.
And i really don't understand why a Company as Adobe can not fix this, if every other Software vendor can fix it...

15.1K Messages

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195.8K Points

Did you enable the 2005 UI scaling option available in Photoshop CC 2014 and later? (it sounds like you did not)

There is a separate request for Bridge UI scaling (which is not yet available).

2 Messages

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70 Points

5 years ago

Yeah this is a big problem. I have a surface Pro4 and on my second monitor (Samsung 29-Inch Ultra-wide Curved Screen) Photoshop CC and displays with huge fonts. It's clear that other Adobe products like Premeire Pro are working properly, so the Photoshop Illustrator development teams are working in a vacuum from everyone else. Guys please fix this. We pay a lot of money and depend on your products to work right. Don't pass the blame onto Microsoft as some of your teams have this working properly.