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12 Messages

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252 Points

Thu, Oct 1, 2015 8:45 PM

Solved

Photoshop CC 2015: Scrubby Zoom feature doesn't work properly - Mac OS X 10.11 El Capitan

Photoshop CC 2015's Scrubby Zoom feature doesn't work properly anymore after installing Mac OS X 10.11 El Capitan

Responses

Official Solution

229 Messages

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6K Points

5 years ago

If you're a PS CC 2015 user and are having issues with scrubby zoom, please refer to this KB doc which includes a link to the plug-in which should fix the zoom problem on 10.11 (and a few other issues):

https://helpx.adobe.com/photoshop/kb/photoshop-and-el-capitan-mac-os-10-11.html

3 Messages

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80 Points

Thank you very much. It is totally usable until the actual fix is coming.

5 Messages

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122 Points

It works for me with Photoshop CS6. Proper scrubby zoom restored. Thanks for getting that sorted out and for posting the solution so quickly.

2 Messages

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70 Points

Worked for me, thanks

12 Messages

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200 Points

Great! Thanks Adam, it works like a charm :)

6 Messages

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126 Points

Yep, that seems to have fixed the delay in the Zoom marquee and the panning jerkiness, will keep testing and feedback if anything else crops up. Thx to those who created the plug-in so swiftly :-)

Official Solution

Adobe Administrator

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14.7K Messages

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283.8K Points

5 years ago

This should be solved, without the need for the workaround plugin, by the CC 2015.1 update that was released today: https://blogs.adobe.com/photoshop/201...

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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14.7K Messages

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283.8K Points

5 years ago

We're investigating this issue with Apple.

Sr. Product Manager, Adobe Digital Imaging

12 Messages

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252 Points

Thank you, I hope it gets fixed soon. I've always trusted both brands

12 Messages

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200 Points

Same problem here! It annoys me so much that Scrubby Zoom isn't working properly, have you found a fix yet?

2 Messages

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70 Points

same here, please help! im addicted to the scrubby zoom!

6 Messages

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114 Points

Hello - I have used the plugin for a week or so - no I have another bug - after using NIK plugin - the plugin don't work - and I have to restart PS - anyone else - or is it just me?

102 Messages

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2.2K Points

Nik seems to be the difference. Have you checked for updates? Another way to tell is to hold down Shift when starting Photoshop to exclude third party plugins.

4 Messages

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122 Points

5 years ago

This reply was created from a merged topic originally titled Zooming in in photoshop after os x update is not smooth.

When updating to OS X El Capitan, launching photoshop is a bit faster now but i notice as an artist doing digital drawing i zoom in a lot. Zooming in after the update seems choppy and not smooth anymore?

10 Messages

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170 Points

5 years ago

same here, the space-cmd zoom is slow/jerky and the whole feel of photoshop doesn't seem to be better as promised.

6 Messages

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114 Points

5 years ago

Same here - but it's not jerky after it is "ready" - but it is a slight delay - 2 sec - after I start dragging. Until it actually start zooming. But the zoom itself is super smooth. This is the same on all my 3 macs. (2 MacBooksPro and a MacPro)

12 Messages

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252 Points

Yep, secondary tools also show up with the same delay after clic&hold them

29 Messages

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496 Points

This is my experience, too. I've already reported this to Adobe, who doesn't think it's their fault. Which is weird – since it only happens in a single Adobe product... to a number of people working across different hardware.

6 Messages

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114 Points

Yepp, yepp - update - I have just installed second beta on El Capitan - on my MacBook Pro - and now - dramatic pause - it seems to work properly again - Yes. Let ut hope that this is not a flash...... I'll come back when I have tested more. So it seems that the problem lies with apple.....

12 Messages

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252 Points

Thank you JJohnsen, now let's wait for the public release

15.1K Messages

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195.8K Points

Yes, we have traced this to some specific Apple changes in MacOS 10.11 that are not working correctly. We are continuing to work with Apple to get the issue resolved.

229 Messages

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6K Points

5 years ago

If anyone is interested in testing a potential fix for this, please email me directly at: first name dot last name at adobe dot com

Thanks.

Adobe Administrator

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14.7K Messages

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283.8K Points

5 years ago

I have a plug-in that works around an API change in 10.11 that causes scrubby zoom and other UI elements like the tools submenu and other menus to not respond initially to clicking and using them. We'd like to validate it with a couple of customers. Let me know if you'd be willing to try it out. I will follow up via email if you say you're up for it.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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70 Points

hi! i'l like to use your plug - in. please write me on my email box samigullinartyom@gmail.com

12 Messages

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252 Points

I'll like to try it out too. plataforma86@hotmail.com

2 Messages

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70 Points

One for me, please ))
ser.saakyan@gmail.com

3 Messages

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80 Points

Would love to try it too please. botond@allaboutapps.at

1 Message

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60 Points

For me also, please :)

kyle0072001 at yahoo.com

4 Messages

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110 Points

5 years ago

This reply was created from a merged topic originally titled Scrubby Zoom animation doesn't work in MacOS 10.11 Captain (Photoshop CC 2015).

After updating to OS X Captain animation for Scrubby Zoom doesn't work any more. It does zoom, but doesn't show animation. So it look like I drag mouse, nothing happens while I'm doing this, then zoom changes to some value, based on distance mouse travelled. Again, Zoom tool works, Scrubby Zoom works, only animation for it doesn't work. Still very frustrating.

As for settings, 'Animated zoom' is on, 'Use graphic processor' is on.
Reseting workspace and reseting Zoom tool didn't help either.

29 Messages

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496 Points

5 years ago

@Adam, @Jeffrey I am happily reporting that the plug-in fixed both the Zoom Tool marquee draw delay issue and the Secondary Tools reveal delay issue.

6 Messages

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114 Points

5 years ago

Same here - @Adam, @Jeffery - I totally agree with Carl - everything now works like a charm - only one minor bug left - and that is when scaling brush in the same way, there is a little hiccup right after I do the pick - the brush animation - goes into half size, with a short delay until it's ready - but that is a minor bug. Thanks

1 Message

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60 Points

5 years ago

@Jeffery, I'd love to try the plugin, as I'm also experiencing the scrubby zoom problem. Thanks!

3 Messages

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80 Points

5 years ago

Yes I would like to try the plug-in as well. I'm a professional photographer, and the scrubby zoom feature is very important for me to use when I'm editing.

16 Messages

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246 Points

5 years ago

We will reach back to you guys soon.

Thanks
Mandhir

3 Messages

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80 Points

Thank you, adobe at its best <3

12 Messages

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200 Points

Thanks! If this issue is also known in illustrator CS2015 Scrubby Zoom, can you please take a look? :)

3 Messages

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82 Points

5 years ago

Thanks!
Me and my colleagues work with photoshop all day. So we're really interested in having this feature back!