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4 Messages

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130 Points

Sun, Jun 28, 2015 1:01 AM

Solved

Photoshop CC 2015: Saving a JPG out of PS causes labels and star ratings to disappear in Bridge (win 7)

The title says it all - we need our ratings and labels to stay intact!!

Responses

Official Solution

Adobe Administrator

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14.6K Messages

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282.8K Points

5 years ago

Our engineering teams are investigating this issue.

Please see this document for workarounds: https://helpx.adobe.com/photoshop/kb/...

Sr. Product Manager, Adobe Digital Imaging

Official Solution

Adobe Administrator

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14.6K Messages

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282.8K Points

5 years ago

This should be solved by the CC 2015.1 update that was released today: https://blogs.adobe.com/photoshop/201...

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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72 Points

5 years ago

Yes, please fix this. Saved JPG are not retaining their ratings.

15 Messages

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202 Points

5 years ago

+1. I already started a topic on this exact same thing. So frustrating.

15.1K Messages

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195.8K Points

5 years ago

What version of Photoshop are you using?
What version of Bridge are you using?

15 Messages

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202 Points

5 years ago

Chris - I'll chime in - for me this started happening when I updated to PS CC 2015 - version 20150529.r.88. x64. Bridge is version 6.1.1.10 x64

15.1K Messages

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195.8K Points

Hmm.
Do you have Bridge set to write metadata into the file, or keep it in the Bridge database?
Do you have Photoshop set to open JPEG files with ACR?

15 Messages

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202 Points

Do you have Bridge set to write metadata into the file, or keep it in the Bridge database?
- I don't know. I did not change any settings from the previous version. Where do i find the settings for how Bridge works with metadata?

Do you have Photoshop set to open JPEG files with ACR?
- No - I never use ACR.

4 Messages

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130 Points

Ditto to the above comments

978 Messages

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16.6K Points

5 years ago

Confirmed, opened a file with star rating and label from Bridge. Save As, SFW, Export, and Save all removed both rating and label.

15.1K Messages

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195.8K Points

SFW is expected, since by default it removes all metadata.
But I haven't been able to reproduce the problem.

Do you have Bridge set to write metadata into the file, or keep it in the Bridge database?
Do you have Photoshop set to open JPEG files with ACR?

978 Messages

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16.6K Points

Photoshop is not opening JPEG images into ACR.

Where is the option to write metadata into files vs the Bridge database? I'm not seeing that setting.

15 Messages

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202 Points

5 years ago

This reply was created from a merged topic originally titled Saving files removes labels and ratings in Photoshop CC 2015.

When I save any labelled or rated image files, the ratings an/or labels are instantly removed. Please, let me know if there is a work around or a fix, as I use labels and ratings all the time.

15.1K Messages

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195.8K Points

5 years ago

I edited a dozen JPEGs today in PS CC 2015 with star ratings added in Bridge, then saved to the same file, and saved to new files -- all retained their star rating. The only time I lost the ratings was when using SaveForWeb with no metadata preserved.

So there is some other, non-default factor involved on your systems that show this issue. But other than Bridge not writing out metadata, or opening files in ACR, I don't know what that factor might be.

4 Messages

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130 Points

When I called and spoke to Adobe, the gentleman was able to reproduce the issue on both Windows and Mac. I'll assume you are using the latest versions of everything. I am updated according to CC app.

15.1K Messages

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195.8K Points

I can't reproduce it at all yet. And I can't find any existing bug report related to this.

Adobe Administrator

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14.6K Messages

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282.8K Points

5 years ago

It may help if you made a screen grab video of your entire process so we can watch your steps to reproduce.

Sr. Product Manager, Adobe Digital Imaging

15 Messages

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202 Points

5 years ago

Jeffrey, it's really quite simple - I just rate and label a JPG while using Bridge, and then save the file as a new JPG or PSD in Photoshop and voila, the tag and label are revmoved. See the first post in this thread - the original poster has screen grabs that show it exactly.

I just cross checked the metadata or the original against the new saved file and found it interesting that part of my contact IPTC data is stripped as well, and the date format is changed. Along with the removing of the label and rating info.
See the following image:

111 Messages

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2.3K Points

5 years ago

Are these JPEGs already open in Photoshop at the time you edit the metadata in Bridge?

4 Messages

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130 Points

For me, they are not. I apply my XMP template to my images through Bridge (right click, file info, etc) when they are nearly completed for delivery to my client, including my website, phone number, email, etc. After saving an image, this info is stripped out, as well. Just like Jason ^^^above.

111 Messages

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2.3K Points

Can you do a quick test between the "etc." and "After" in your workflow--that is after you have edited metadata but before saving--check to see if the metadata shows up in File Info in Photoshop. Basically, these steps...

1. Edit the metadata in Bridge. (Note the status in the lower left corner of the Bridge window. It will indicate when Bridge is busy writing those edits; wait until Bridge is done.)

2. Open the image in Photoshop. (By the way, is the file opening through the Camera Raw dialog in this case?)

3. While open in Ps, but before saving, open File Info in Ps to see if your metadata shows up there.

4. Now save the image.

This may help determine where the metadata goes missing--when Bridge writes it (or not?), when Ps opens the file, or when Ps saves the file.

15 Messages

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202 Points

David, no the files are not open in PS at the time I edit the metadata in Bridge. I have tagged the thumbnails of the JPGs that are direct exports from RAW files. I run Dr Brown's Image Processor Pro on a couple hundred of them, and then all the labels and ratings get stripped. OR, I open a labelled file and work on it and resave it as a PSD and same thing happens. It is pretty straightforward as far as I can see and that is what is baffling me.

111 Messages

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2.3K Points

Please provide a sample of a JPG file that exhibits the behavior: metadata that appears in Bridge does not appear in Photoshop after you open the file in Photoshop.

15 Messages

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202 Points

5 years ago

I just did a test where I checked the file info for the same image in Bridge and in Photoshop. The image was rated in Bridge with 2 stars and the file info in Bridge confirmed this. I then opened the same image in Photoshop and clicked on File>Info. Here, there was no rating showing at all (???)

However, going the other way, if I gave the image 5 stars in the PS file info dialogue box, and saved it in PS, the file info in Bridge would show the 5 stars.(and the thumbnail would change accordingly)

There seems to be a one-way disconnect here. Any ideas?

2 Messages

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72 Points

I can confirm this is happening to me also. I tag/rate my images in Photo Mechanic and it's acting similarly. When opening the file in the latest Photoshop CC 2015 there is no star rating in the file info dialogue.

111 Messages

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2.3K Points

Can you please provide an example of a file that exhibits this behavior.

18 Messages

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394 Points

5 years ago

There is a post on the Adobe Public forums regarding the metadata being stripped out using Image Processor - is there a relation?

https://forums.adobe.com/message/7733...

15 Messages

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202 Points

Yes, there is a connection. It looks like some people are noticing that the 'save' function in 2015 has changed somehow and the problem is not with the Image processor script but with Photoshop itself. I hope the folks at Adobe are working on this issue...

15.1K Messages

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195.8K Points

No, the Save function has not changed. And we have been investigating (as you can see above) - but we cannot reproduce the problem at all.

15 Messages

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202 Points

My apologies, I did not realize you were Adobe employees. I appreciate the help.

The issue is a disconnect between Bridge and Photoshop and being able to read the metadata between the two of them as in my post just above. I have made sure that both programs are up to date, but to no avail.I sure hope this issue can be replicated soon, as my workflow relies heavily on ratings and labels.

2 Messages

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70 Points

5 years ago

I can reproduce the error:

1. Setting a label and rating to a jpeg in Bridge (6.0.1.6 x64). Viewing the file info in Bridge I see (among many others):
5
Approved

2. Open the image via double click in PS 2015.1 (Win7/64bit) I see none of the Rating or label XML-Tags in the File Info there.

3. Saving the JPEG (same or other name) from PS results in the lost of label and rating in Bridge.

There seems also to be a difference between the Adobe XMP Core Versions:
While Bridge shows in the FileInfo a
"Adobe XMP Core 5.5-c014 79.151805, 2013/04/09-12:08:21"
Photoshop shows
""Adobe XMP Core 5.6-c067 79.157747, 2015/03/30-23:40:42"

Edit:
Using PNGs the labels and ratings are preserved after open/save the PNG in PS.
Open a JPEG with labels/ratings in PS and saving it as PNG deletes the information.

111 Messages

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2.3K Points

Konrad,

In between steps 1 and 2, can you leave Bridge check in the Windows explorer if the file modification date "Date modified" of the file has actually changed?

Does it matter where the JPGs are stored in your filesystem? What if you use a JPEG that's just sitting on your desktop.

Thanks,
David

2 Messages

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70 Points

Hi David,

the modification date changed to now, the time I set label and rating.

Doesn't seem to matter, where the file is located.
Problem occurs on Desktop, second internal drive, external hdd ... all NTFS formatted.